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BMW of Farmington Hills

Farmington Hills, MI

4.9
913 Reviews
Looking for a new BMW or BMW SUV? Our knowledgeable team of BMW experts is here to help! We're pro's at finding the perfect fit based on personality, lifestyle, driving habits, and, of course, budget. We have plenty of options to choose from between our wide selection of new and pre-owned BMWs, as well as used vehicles made by other manufacturers.
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38700 Grand River Ave.

Farmington Hills, MI

48335

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Showing 913 reviews

August 09, 2021

It was cool. No one really acknowledged me much. But they were speedy for my oil change More

by nchls_brtn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
August 09, 2021

Very pleased with used car purchase 535di. Car well maintained and useful description and pics on website. Mike was awesome with help and even brought the car to me for test drive as I was without tran More

by Dr TB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
August 09, 2021

Excellent job. Helpful, attentive to detail, looked at my vehicle and examined to make sure everything is up to date. Helpful service More

by Moh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad
August 07, 2021

First time there....Great service. My vehicle was repaired in a timely manner. My service advisor Jason gave me an awesome discount. Very pleased, will bring my car there for any repair! More

by pattyrayo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Betts
Aug 14, 2021 -

BMW of Farmington Hills responded

Pattyrayo, we're so glad that we were able to go above and beyond your expectations!

August 07, 2021

Great service. Timely. Very responsive to all my requests. I am very pleased. Highly recommended the dealership and the service department. More

by jbg0506
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad
August 07, 2021

Representative Joy very pleasant, helpful and knowledgeable. Appointment time kept and work done satisfactorily. Car was returned cleaner than it arrived. I appreciate good service. More

by Jim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joy
August 06, 2021

The staff are great however, they misdiagnosis the problem even though I informed them numerous of times what it was. Not too happy. The car was in the dealership for 3 weeks, had poor correspondenc More

by 528gna
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken Foster
August 06, 2021

Replaced gasket valve. Misplaced intake mounting screw. When reaching out they said there was no screw, which is not true. Sent couple follow up email but no reply and hard to reach. They lied about fluid More

by ibecub
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Bett
Aug 14, 2021 -

BMW of Farmington Hills responded

Ibecub, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to work towards a resolution, so if you are willing, please reach out to us at (248) 306-6800 to discuss this further.

August 06, 2021

Joy the service advisor answered all my questions and was patient and nice! Thank you! More

by Francis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joy Dierkins
August 05, 2021

Very responsive, friendly and prompt repairs made. Easy to deal with. I have used this dealership for years. I would recommend Erhard BMW of Farmington Hills. More

by dlandry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad
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