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BMW of Farmington Hills

Farmington Hills, MI

4.9
917 Reviews
Looking for a new BMW or BMW SUV? Our knowledgeable team of BMW experts is here to help! We're pro's at finding the perfect fit based on personality, lifestyle, driving habits, and, of course, budget. We have plenty of options to choose from between our wide selection of new and pre-owned BMWs, as well as used vehicles made by other manufacturers.
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38700 Grand River Ave.

Farmington Hills, MI

48335

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Showing 917 reviews

August 06, 2021

The staff are great however, they misdiagnosis the problem even though I informed them numerous of times what it was. Not too happy. The car was in the dealership for 3 weeks, had poor correspondenc More

by 528gna
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken Foster
August 06, 2021

Replaced gasket valve. Misplaced intake mounting screw. When reaching out they said there was no screw, which is not true. Sent couple follow up email but no reply and hard to reach. They lied about fluid More

by ibecub
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Bett
Aug 14, 2021 -

BMW of Farmington Hills responded

Ibecub, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to work towards a resolution, so if you are willing, please reach out to us at (248) 306-6800 to discuss this further.

August 06, 2021

Joy the service advisor answered all my questions and was patient and nice! Thank you! More

by Francis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joy Dierkins
August 05, 2021

Very responsive, friendly and prompt repairs made. Easy to deal with. I have used this dealership for years. I would recommend Erhard BMW of Farmington Hills. More

by dlandry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad
August 03, 2021

This was the worst experience I have ever had with a dealership. I took our Z4 in with a radio problem. When Joy, the service rep, said she would call me back, it basically meant she had no intention More

by gms-attorney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joy, Chris
August 03, 2021

I live in Boyne City a 4 hour drive. When I need anything I just call Joy Diericks and she aways gets me in and does an amazing job. She makes me feel like a am really appreciated as a client. Mark Kowalske More

by markkowalske
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joy Diericks
August 02, 2021

It was a pleasant experience working with Mike the salesman. More

by ejerome_williams
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Spinale
August 02, 2021

I had our BMW X1 in for a check engine / emissions light lighting up. Turned out to be a bad fuel tank vent valve. Part was replaced and I got the car back cleaned the same afternoon. Courteous service from More

by Hinrich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Foster
August 01, 2021

Shannon Polsgrove was personable, supportive and not over the top. She was sensitive to my financial situation and did not try to fast talk me out of my comfort zone. I will definitely return for my next More

by Zelda.hunt61
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Polsgrove
July 30, 2021

When you leave a dealership you never expect to have to put $6,200 into your vehicle the first hundred days of ownership. Well I did. I bought a 2017 BMW 750i xDrive with less than 50,000 miles from this d More

by Mark Elswick
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Ramzy Elkawa, Joy Diericks
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