BMW of Farmington Hills

I would like to share my experience with anyone that might be looking to buy a BMW from Erhard of Farmington Hills. I own and operate a modern family dairy business on the mid-west side of the state ap might be looking to buy a BMW from Erhard of Farmington Hills. I own and operate a modern family dairy business on the mid-west side of the state approximately a 2 and a half hour drive from Erhard. I employ 15 people to help me with the work of running this agricultural business which operates 24 hours a day, seven days a week. I, like most business owners, deal with problems and inconveniences that can rule or ruin my day. Small weather windows to get the work done before it rains, tight profit margins, and motivating employees to care enough to work hard for me and the business. I need top quality people and top quality equipment to succeed. I know quality when I see it, feel it, and experience it which is why I bought a certified BMW 540i from Erhard. The car is top quality and a joy to drive. However, the true enjoyment came in the experience I had working with Ryan Jacobs my client advisor and Alannah, an enjoyable lady who agreed to go on the 5 hour round trip to deliver my car. From the first time Ryan and I talked on the phone at 11 am until he and Alannah delivered the car at 6 pm the transaction was smooth and problem free. The team at Erhard took care of me from start to finish without issues. Only after they left did I realize how good it felt to be on the receiving end of excellent customer service. Simply put, I experienced personal service of the finest level! Ryan Jacobs and Alannah Hendricks welcomed me into the family of BMW America and more importantly "The World of Erhard BMW". Both Ryan and Alannah deserved to be recognized for a job well done! More

Service performed as needed. Should improve on pricing. I found it quite stiff! It was nice to work with Joy Diericks. She was very nice! found it quite stiff! It was nice to work with Joy Diericks. She was very nice! More

Great dealership. I am impressed and completely satisfied with Kayla and everyone at the dealership. Kayla and Rob Johnson was outstanding and waited for me to get off from work to finish the paper satisfied with Kayla and everyone at the dealership. Kayla and Rob Johnson was outstanding and waited for me to get off from work to finish the paperwork. Thanks again More

Best dealer service experience I've ever had. Not sure if all BMW dealerships are the same but I can't imagine anyone could do better. Very personable, made you feel as if you were the most important person all BMW dealerships are the same but I can't imagine anyone could do better. Very personable, made you feel as if you were the most important person there. I know where my next vehicle will be coming from. More

Great reliable and courteous service. I was completely satisfied. They provided a free loaner vehicle. There is a real advantage in going to the dealership satisfied. They provided a free loaner vehicle. There is a real advantage in going to the dealership More

I've had my 02 330ci serviced at Erhard on several occasions, and the service is amazing and the repairs always return the car back to running like new. Jason's service is always great, and the techn occasions, and the service is amazing and the repairs always return the car back to running like new. Jason's service is always great, and the technicians are always exceptionally knowledgeable. I would recommend Erhard to anyone who enjoys driving their older BMWs, and keeping them running like new. More

Our service person was outstanding. She walked us through the needed repair of a computer component and set us up in a beautiful loaner. Thanks! the needed repair of a computer component and set us up in a beautiful loaner. Thanks! More

Great dealership. They were very accommodating to my schedule. Tom kept me in the loop every step of the way. All employees that I came into contact with were extremely pleasant. schedule. Tom kept me in the loop every step of the way. All employees that I came into contact with were extremely pleasant. More

My sales advisor was Tom Kelly and he was outstanding. This is my first BMW and Tom made my experience excellent. No issues what so ever. Prompt, professional service. Outstanding dealership. This is my first BMW and Tom made my experience excellent. No issues what so ever. Prompt, professional service. Outstanding dealership. More

With Chad and Peggy you are in a great situation. They both know and understand customer service. they both are excellent communicators with great understanding of the business. both know and understand customer service. they both are excellent communicators with great understanding of the business. More