BMW of Farmington Hills

Ryan Jacobs provided me with the best car purchasing experience ever. Staff was also very friendly and willing to help in any way. I recommend this dealership for sure. experience ever. Staff was also very friendly and willing to help in any way. I recommend this dealership for sure. More

Jason at service did an amazing job, met all my expectations, had a loaner vehicle ready for me, made it so easy during the process, thank you will see you on the next service expectations, had a loaner vehicle ready for me, made it so easy during the process, thank you will see you on the next service More

Fast and timely. Go extra mile to insure your car is running at it's finest level. A little expensive, but you are getting the best of quality and care, plus excellent customer service. running at it's finest level. A little expensive, but you are getting the best of quality and care, plus excellent customer service. More

My experience with Erhard dealership was second to none. Customer service was outstanding and inviting. Joy, my service advisor was extremely helpful and supportive. Thank you Erhard Customer service was outstanding and inviting. Joy, my service advisor was extremely helpful and supportive. Thank you Erhard More

Always personable, professional and helpful. From sales to service I've been a customer for over 18 years and wouldn't think of going anywhere else. to service I've been a customer for over 18 years and wouldn't think of going anywhere else. More

I first arrived and the gentleman did not know why I was there (I made an appt). After speaking to him very briefly (as he wore his mask around his chin, apparently the chin is how COVID is transmitted), he there (I made an appt). After speaking to him very briefly (as he wore his mask around his chin, apparently the chin is how COVID is transmitted), he took my car. I received no updates while I waited. However, I was able to help another customer who was looking for an employee but could not find one. When I went to pay my bill another gentleman helped me. I asked if I could see the invoice, he hesitated and handed to me (he was in a rush). I stated that the bill was higher then what I was originally quoted. He looked at the invoice asked me what I was quoted. I told him. He literally scoffed and tossed the invoice back down. When done he said you're all set. I go well is there an form that shows what was done? Can I take the one in front of you. He let me take the receipt. I called the original person I dealt with, he did not call me back. However, he did send an email saying there were concerns about my car. Maybe he could have told me before I left? Now my car says it was due for service last month. I give two stars because the care wash was performed excellently. None of the below was done: How we give you "Peace of Mind..."To help you understand what your 2014 BMW needs to stay in top operating condition, we:·Perform a world class visual inspection on your vehicle every visit·Review your vehicle’s current and previous maintenance schedules·Search our extensive database to uncover anything we believe you should know about your vehicle based on its odometer reading and time on the road·Make recommendations and create a treatment plan for your vehicle·Offer a complete easy-to-read and understand report that enables you to make an educated decision for your vehicle’s service needs (any pricing included will be valid for 90 days from this date More

As always, GREAT SERVICE. Daily updates on my repairs and always courteous. I drive all the way from Ann Arbor for both sales and service. Bad experience at the local BMW dealer 7 years ago, never went back. always courteous. I drive all the way from Ann Arbor for both sales and service. Bad experience at the local BMW dealer 7 years ago, never went back. Always drive to Erhard of Farmington Hills for my service work because I know it will de done right and at a fair price. Thanks More

Great experience by sales and finance team. I love the car. I think the experience was awesome.overall. I would recommend the dealer to a friend car. I think the experience was awesome.overall. I would recommend the dealer to a friend More

Exceptional Customer Service and workmanship. Staff very friendly, professional; ensuring this will always be where I service my automobile. Twenty years and counting. This location stands by their word. friendly, professional; ensuring this will always be where I service my automobile. Twenty years and counting. This location stands by their word. More

Great service with easy in and out They had great coffee Great service with easy in and out They had great coffee . well lit, nice sitting area, the rent a car was nice,did not take a lot of time Great service with easy in and out They had great coffee . well lit, nice sitting area, the rent a car was nice,did not take a lot of time More