BMW of Farmington Hills

I was very impressed with my recent service appointment for an oil change at this dealership. The service was courteous, efficient and timely. The waiting area was very comfortable. I was in and out in an for an oil change at this dealership. The service was courteous, efficient and timely. The waiting area was very comfortable. I was in and out in an hour and left with a clean car inside and out. More

I was very impressed with service for oil change at deaiership ken was awesome and customer service excellent.been long time erhard customer I am very satisfied. deaiership ken was awesome and customer service excellent.been long time erhard customer I am very satisfied. More

Long time Erhard customer. The online selection experience was maybe too easy to get my BMW just right. And Kurt facilitated everything from order to final sale seamlessly. Excellent, friendly prof experience was maybe too easy to get my BMW just right. And Kurt facilitated everything from order to final sale seamlessly. Excellent, friendly professionals from Sales, Finance, and Service every time. Thank you Erhard BMW FH for giving us reasons to keep returning! More

I found it strange when I was told I could not get a rental because they were weeks out-REALLY-weeks out? Plenty in lot. rental because they were weeks out-REALLY-weeks out? Plenty in lot. More

Salesman was awesome. Second time buying from Kurt. Always concerned about helping his customers and answering all their questions. He works hard to make sure customer is completely satisfied. Always concerned about helping his customers and answering all their questions. He works hard to make sure customer is completely satisfied. More

Exceptional new car buying experience from start to finish. Tom Kelly kept us informed throughout the order and delivery process, and then the actual vehicle pick-up time took less than 45 minutes. finish. Tom Kelly kept us informed throughout the order and delivery process, and then the actual vehicle pick-up time took less than 45 minutes. More

Ken Foster is AWESOME when it comes to customer service. Always get the service done quickly and very accommodating every time I go in for service!!!!! Always get the service done quickly and very accommodating every time I go in for service!!!!! More

First Time in Service: Appointment scheduled on line for 9:15 a.m. Met with Jason who completed my check in. Kept me updated with service work needed. I signed up for text messages and was able to approve t 9:15 a.m. Met with Jason who completed my check in. Kept me updated with service work needed. I signed up for text messages and was able to approve the suggested work while I was gone. Good Experience from intake with Jason to work completed to checking out. More

I came to this dealership [although it is not the closest to me] because the salesman convinced me that I would get better service from a family-run business. The salesman has since left, but Chad Rossiter to me] because the salesman convinced me that I would get better service from a family-run business. The salesman has since left, but Chad Rossiter is the reason I continue to use this dealership. The work is outstanding and Chad is helpful, efficient, friendly, and helpful. He explains what needs to be done and if any additional items surface, he is quick to inform. When you go in for service, you feel like you are visiting an old friend. The time for the last service was even less than what was quoted. Sort of "underpromise and overdeliver." My kind of service. More