Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

BMW of Farmington Hills

Farmington Hills, MI

Overview
Employees
Reviews
Vehicles
4.9
918 Reviews
Looking for a new BMW or BMW SUV? Our knowledgeable team of BMW experts is here to help! We're pro's at finding the perfect fit based on personality, lifestyle, driving habits, and, of course, budget. We have plenty of options to choose from between our wide selection of new and pre-owned BMWs, as well as used vehicles made by other manufacturers.
Contact Dealership
View Awards

38700 Grand River Ave.

Farmington Hills, MI

48335

Directions

By Type

Showing 918 reviews

April 25, 2025

I take both of my BMW’s to the dealership for service. They are very accommodating, and Ken Foster is always helpful. More

by JOHNSCHNEIDER80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2025 -

BMW of Farmington Hills responded

Thank you for your wonderful review, John! We're thrilled to hear that you find BMW of Farmington Hills accommodating and that Ken has been helpful for you. We appreciate your trust in us for servicing your BMWs. We look forward to seeing you again for your next service visit! Sincerely, Chris Rankin, Service Manager 248-699-3055 crankin@foxmotors.com

April 25, 2025

Mike is very attentive and explains everything in detail. He takes as much time as needed to make sure you're satisfied. More

by andytdaniel
Recommend Dealer
Yes
Employees Worked With
Mike Hood
Report | Print
Apr 26, 2025 -

BMW of Farmington Hills responded

Thank you, Andy, for your wonderful review! We're thrilled to hear that you found our team attentive and detailed, especially Mike. Here at BMW of Farmington Hills, we prioritize ensuring our customers are completely satisfied. We look forward to welcoming you back for your next visit! Sincerely, Chris Rankin, Service Manager 248-699-3055 crankin@foxmotors.com

April 25, 2025

Ken was timely and friendly. He sent prompt communication. He did not try to pressure me into spending more on repairs than I could afford. More

by kalidlindsey
Recommend Dealer
Yes
Employees Worked With
Ken Foster
Report | Print
Apr 25, 2025 -

BMW of Farmington Hills responded

Thank you for sharing your experience! We’re glad Ken was able to offer friendly and respectful service at BMW of Farmington Hills. We appreciate your feedback and look forward to seeing you again! Sincerely, Chris Rankin, Service Manager 248-699-3055 crankin@foxmotors.com

April 25, 2025

Awesome Great communication and experience. Mike was very knowledgeable,considerate, and helpful in every aspect from scheduling to finishing the work. More

by dr_saad_2008
Recommend Dealer
Yes
Employees Worked With
Mike Hood
Report | Print
Apr 25, 2025 -

BMW of Farmington Hills responded

Thank you for leaving such a positive review! We're glad about your great experience with Mike at BMW of Farmington Hills. His knowledge and consideration are truly valued, and it's great to know he could assist you from start to finish. We look forward to serving you again in the future. Sincerely, Chris Rankin, Service Manager 248-699-3055 crankin@foxmotors.com

April 25, 2025

Good, but when spending 75k on cash they need a lot of improvement Always keep in mind your dealership mission, vision and pillars More

by ericmacept
Recommend Dealer
Yes
Employees Worked With
Julian Lewis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julian Lewis
Report | Print
Apr 29, 2025 -

BMW of Farmington Hills responded

Thank you for your feedback. We appreciate your insights regarding your experience at BMW of Farmington Hills. Your comments highlight important areas for improvement, and we will certainly take them into account. We strive to meet the high standards expected when making a significant investment such as yours. If you’d like to discuss your experience further, please feel free to reach out to us directly. Thank you again for your input! Sincerely, Steve Williams, Sales Manager 248-699-3017 swilliams@foxmotors.com

Apr 30, 2025 -

ericmacept responded

We purchased the X5 on 4/11 on line with cash after a lot of Issues to be sure there was no fraud or spoofing. Vehicle was shipped by carrier on 4/14. No title was sent. It is now 4/23 and still no title sent. I had 10 days in my state of Az to pay state taxes and now past the deadline. Now the dealership thinks I should pay MI taxes, but the information is crystal clear I pay vehicle taxes in my state. Just more issues that demonstrate inability to be an exceptional dealership.

April 25, 2025

He is a wonderful advisor to work with. He is a wonderful advisor to work with. He is very professional and has empathy for every encounter. More

by SUNNY.SUNGHEE.PARK
Recommend Dealer
Yes
Employees Worked With
Ken Foster
Report | Print
Apr 26, 2025 -

BMW of Farmington Hills responded

Thank you for your wonderful feedback, Sunny! We're thrilled to hear about your positive experience at BMW of Farmington Hills. Our team takes pride in providing professional and empathetic service, and it’s great to know that this made a difference for you. We look forward to seeing you again soon! Sincerely, Chris Rankin, Service Manager 248-699-3055 crankin@foxmotors.com

October 08, 2024

Gigi helped me . Happy with the car will buy again! Thanks a lot . Salesperson very pleasant to work this More

by Docnoorani
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gigi
Report | Print
Oct 09, 2024 -

BMW of Farmington Hills responded

Thank you for the wonderful feedback! We're thrilled to hear that you had a great experience with Gigi and that you're happy with your new car. At BMW of Farmington Hills, we strive to provide excellent service and we're excited to assist you again in the future. If you have any questions, feel free to reach out anytime. Happy driving! Sincerely, Steve Williams, Sales Manager 248-699-3017 swilliams@foxmotors.com

September 11, 2024

Mike was very amazing, he was very knowledgeable,had amazing customer service skills, and overall helped make the appointment lot easier and pain free. More

by Jee
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Sep 12, 2024 -

BMW of Farmington Hills responded

Thank you for your wonderful review! We’re thrilled to hear that you had an amazing experience with us at BMW of Farmington Hills. Our team strives to provide exceptional service and support, and it’s great to know that Mike made your appointment easy and enjoyable. We look forward to serving you again in the future! Sincerely, Chris Rankin, Service Manager 248-699-3055 crankin@foxmotors.com

February 07, 2024

I’ve purchased 2 cars over 3 years period- Ryan Jacobs is by far the easiest and most knowledgeable person to work with. His passion is the car industry and it shows - he doesn’t mess around with cars that h More

by missaouiaj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Jacobs
Report | Print
Feb 08, 2024 -

BMW of Farmington Hills responded

Thank you for this amazing review and shoutout for Ryan! We really appreciate your business here at BMW of Farmington Hills. Sincerely, Steve Williams, Sales Manager 248-699-3017 swilliams@foxmotors.com

January 07, 2024

My family purchased two cars in the past two years from this dealership. Shannon Polsgrove was our salesperson each time. She’s a winner! She is knowledgeable, enthusiastic and conscientious. Any time we’ More

by jb
Recommend Dealer
Yes
Employees Worked With
Shannon Polsgrove
Report | Print
Jan 08, 2024 -

BMW of Farmington Hills responded

Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service. We also strive to answer every question and address every concern and it’s encouraging to know Shannon was able to show you our dedicated and personalized service. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Steve Williams, Sales Manager 248-699-3017 swilliams@foxmotors.com

1
...
5
6
7
...
92