BMW of Farmington Hills

Unplanned Maintenance Lost air conditioning and fan on a very hot day. I was able to get in for service relatively quickly. They diagnosed the problem immediately as a bad Lost air conditioning and fan on a very hot day. I was able to get in for service relatively quickly. They diagnosed the problem immediately as a bad fan and it was replaced under warranty. This is not my original dealership but it probably will become my go to dealership. More

Good service, fast, profesional Very customer oriented. Easy interaction with the service advisor. Fast response once he knew the car he was accepting. The car was check and nicely c Very customer oriented. Easy interaction with the service advisor. Fast response once he knew the car he was accepting. The car was check and nicely clean after the process More

I have had unfailing bad experiences with Ann Arbor BMW where I bought the car. I live in AA so to drive to Farmington for service is a inconvenience. I am so glad I did, Earhart has restored my faith in where I bought the car. I live in AA so to drive to Farmington for service is a inconvenience. I am so glad I did, Earhart has restored my faith in the BMW dealership network. Professional, courteous and very service oriented. It’s really a pleasure and a big reason why I won’t switch makes when I purchase my next vehicle. More

Great service! Seamless sales, only issue was the time it took BMW to get the car to the dealership from the port a month is way too long! Dealer gave me a demo of Seamless sales, only issue was the time it took BMW to get the car to the dealership from the port a month is way too long! Dealer gave me a demo of the same model while I waited which is unheard of! My hat is off to Erhard for their consideration of the long wait cause by the factory. More

Jeff Seit and Steve Williams “went the EXTRA mile” to put my deal together! They did an exceptional job getting me a great trade in on current vehicle. my deal together! They did an exceptional job getting me a great trade in on current vehicle. More

Routine Maintenance My experience was outstanding! Chad was my Service Rep. He always does a nice job with the Customer interface! Chad did a great job of keeping me u My experience was outstanding! Chad was my Service Rep. He always does a nice job with the Customer interface! Chad did a great job of keeping me up to date as well! More

Great all around experience! Walked away with car same day which is impressive. Customer service is incredible! Will without a doubt be back in the future. day which is impressive. Customer service is incredible! Will without a doubt be back in the future. More

We had a problem with our back up camera while on vacation. We were so impressed with the professionalism and efficiency of the service staff. vacation. We were so impressed with the professionalism and efficiency of the service staff. More

Best service in town While you pay "dealer prices" the service team more than makes for the difference. The comprehensive review and print out after each service is excep While you pay "dealer prices" the service team more than makes for the difference. The comprehensive review and print out after each service is exceptional. When the service takes more time than expected, there is always options to have a loaner vehicle, or get shuttle to and from dealership which is part of the reason I always go back to Erhard. More

Very friendly! Answered all of my questions plus ones I didn’t know to ask. No pressure to buy unwanted options or services. Great inventory! didn’t know to ask. No pressure to buy unwanted options or services. Great inventory! More