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Erhard BMW of Farmington Hills - Service Center

Farmington Hills, MI

4.9
607 Reviews
Call Service Center (248) 971-1704

607 Reviews of Erhard BMW of Farmington Hills - Service Center

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April 26, 2025

Could not be more pleased with the service and detail on our car. As ever the customer service was top notch. Have worked with this dealership since 2013 and the service has always been excellent. More

by XXXXX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2025 -

BMW of Farmington Hills responded

Thank you so much for your outstanding review! We at BMW of Farmington Hills are thrilled to hear that you have consistently received top-notch customer service since 2013. It’s great to know that you’re pleased with the service and detail on your car. We appreciate your loyalty and look forward to serving you again in the future! Sincerely, Chris Rankin, Service Manager 248-699-3055 crankin@foxmotors.com

April 26, 2025

The usual friendly, efficient and professional service that I have enjoyed from this excellent dealership over many years of working with them. More

by XXXXX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2025 -

BMW of Farmington Hills responded

Thank you for your amazing review! We're glad to hear that you've consistently enjoyed friendly and efficient service at BMW of Farmington Hills over the years. Your loyalty means a lot to us, and we look forward to continuing to provide you with the excellent service you’ve come to expect. See you next time! Sincerely, Chris Rankin, Service Manager 248-699-3055 crankin@foxmotors.com

April 26, 2025

I Always experience Great customer service ! ! Keep up the good work BMW is a great place More

by lequana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2025 -

BMW of Farmington Hills responded

Thank you for your wonderful review! We're thrilled to hear that you consistently experience great customer service at BMW of Farmington Hills. Your kind words motivate us to keep delivering exceptional experiences. We look forward to seeing you again soon! Sincerely, Chris Rankin, Service Manager 248-699-3055 crankin@foxmotors.com

April 26, 2025

Very happy with service to our BMW. There was a delay in getting our loaner -- the wash time was a little excessive. More

by RTHOFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2025 -

BMW of Farmington Hills responded

Thank you for your review! We're delighted to hear that you're happy with the service we provided for your BMW. We appreciate your feedback regarding the delay in getting your loaner and the wash time, and we will take that into consideration for future improvements. We look forward to assisting you again at BMW of Farmington Hills! Sincerely, Chris Rankin, Service Manager 248-699-3055 crankin@foxmotors.com

April 26, 2025

Responsive and quick service. Chad did a great job turning my car around within a couple hours. More

by tylenda
Recommend Dealer
Yes
Employees Worked With
Chad
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Apr 26, 2025 -

BMW of Farmington Hills responded

Thank you for your kind words, Tylenda! We’re glad to hear that Chad provided you with responsive and quick service at BMW of Farmington Hills. It's great to know we could get your car turned around so efficiently. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Chris Rankin, Service Manager 248-699-3055 crankin@foxmotors.com

April 25, 2025

Very professional. Amazing service. Jason is a very awesome great person. I have been working with him for over 22 years. That should tell how how great his character a More

by TSTIPHO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Betts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2025 -

BMW of Farmington Hills responded

Thank you for your fantastic review! We truly appreciate your kind words about our team, especially Jason. It’s wonderful to hear about your long-standing relationship with him and how much you value his service. At BMW of Farmington Hills, we strive to provide a professional and friendly experience for all our customers. We look forward to seeing you again soon! Sincerely, Chris Rankin, Service Manager 248-699-3055 crankin@foxmotors.com

April 25, 2025

Friendly courteous staff, and a place where I feel appreciated. Reliable service and a fantastic coffee machine. More

by WWGUTOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Bahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Rosetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2025 -

BMW of Farmington Hills responded

Thank you so much for your kind words! We’re delighted to hear that you had a positive experience at BMW of Farmington Hills and that our friendly staff and reliable service made you feel appreciated. We're also glad you enjoyed our coffee machine! We look forward to welcoming you back soon. Sincerely, Chris Rankin, Service Manager 248-699-3055 crankin@foxmotors.com

April 25, 2025

My experience with my service consultant Ken and the entire dealership has been very professional and accommodating. I highly recommend BMW of Farmington. More

by MBGTOUCHDOWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2025 -

BMW of Farmington Hills responded

Thank you so much for your review! We’re glad to hear that your experience with Ken and the entire team was professional and accommodating. We appreciate your recommendation of BMW of Farmington Hills. We look forward to continuing to provide you with excellent service in the future. Sincerely, Chris Rankin, Service Manager 248-699-3055 crankin@foxmotors.com

April 25, 2025

CHAD WAS GREAT TO WORK WITH! COMMUNICATION 10/10 - REAIRS 10/10 - TIME IT TOOK 10/10 More

by ikelly4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Rosetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CHAD ROSETTER
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Apr 26, 2025 -

BMW of Farmington Hills responded

Thank you so much for the great review! We're pleased to hear that Chad exceeded your expectations in communication, repairs, and timing at BMW of Farmington Hills. We appreciate your feedback and look forward to welcoming you back again soon! Sincerely, Chris Rankin, Service Manager 248-699-3055 crankin@foxmotors.com

April 25, 2025

Jason was professional! Team did a great job! Keep up the good work! Greg Zotos More

by gzotos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Betts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2025 -

BMW of Farmington Hills responded

Thank you, Greg! We appreciate your kind words about Jason and our team's efforts at BMW of Farmington Hills. We're glad to hear you had a great experience and we'll continue to strive for excellence. We look forward to seeing you again. Sincerely, Chris Rankin, Service Manager 248-699-3055 crankin@foxmotors.com

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