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Erhard BMW of Farmington Hills - Service Center

Farmington Hills, MI

4.9
607 Reviews
Call Service Center (248) 971-1704

607 Reviews of Erhard BMW of Farmington Hills - Service Center

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April 25, 2025

Chad is my service rep and has been for more 15 years. He’s the reason why I continue to buy BMW’s More

by Wephillips3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Rosetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kurt Hagemann/ Sales
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Apr 25, 2025 -

BMW of Farmington Hills responded

We truly appreciate your feedback! It's great to hear that Chad has been such a consistent and trusted service rep for you over the years. We’re grateful for your long-term loyalty to both Chad and BMW of Farmington Hills. We look forward to continuing to provide you with excellent service in the future. Sincerely, Chris Rankin, Service Manager 248-699-3055 crankin@foxmotors.com

April 25, 2025

Working with BMW of Farmington Hills is always easy. They get me in quickly. Resolve issues in a timely manner and are fair on pricing. More

by HEATHER.C.MYERS19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2025 -

BMW of Farmington Hills responded

Heather, thank you for sharing your feedback about your experiences with BMW of Farmington Hills. It’s great to know that we could assist you quickly and fairly. We look forward to serving you again in the future. Sincerely, Chris Rankin, Service Manager 248-699-3055 crankin@foxmotors.com

April 25, 2025

Nice place and Knowledgeable professionals. This is for a repair quoted earlier. Everything was done nicely, More

by SHELLYMA2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2025 -

BMW of Farmington Hills responded

Thank you for sharing your experience, Shelly! We appreciate your feedback about BMW of Farmington Hills and are glad to hear that you found our professionals knowledgeable and the repair process satisfactory. We look forward to serving you again. Sincerely, Chris Rankin, Service Manager 248-699-3055 crankin@foxmotors.com

April 25, 2025

Awesome Great communication and experience. Mike was very knowledgeable,considerate, and helpful in every aspect from scheduling to finishing the work. More

by dr_saad_2008
Recommend Dealer
Yes
Employees Worked With
Mike Hood
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Apr 25, 2025 -

BMW of Farmington Hills responded

Thank you for leaving such a positive review! We're glad about your great experience with Mike at BMW of Farmington Hills. His knowledge and consideration are truly valued, and it's great to know he could assist you from start to finish. We look forward to serving you again in the future. Sincerely, Chris Rankin, Service Manager 248-699-3055 crankin@foxmotors.com

April 25, 2025

It was great having Ken again as my rep. I was in a tough bind and he took care of me, my car and the entire wheel and tire insurance policy (which is a must have if you drive a BMW in MI). More

by mike.drapeau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Jacobs
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2025 -

BMW of Farmington Hills responded

Thank you for your kind words, Mike! We're glad that Ken was able to assist you effectively during your tough situation. At BMW of Farmington Hills, we believe that having the right insurance coverage is essential, especially for BMW drivers in Michigan. We appreciate your feedback and look forward to serving you again in the future. Sincerely, Chris Rankin, Service Manager 248-699-3055 crankin@foxmotors.com

April 25, 2025

From the sales department to management to the finance department and especially service this dealership is the absolute best? More

by PETERS10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Rosetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2025 -

BMW of Farmington Hills responded

Thank you so much for review! We appreciate your feedback about our sales, management, finance, and service departments at BMW of Farmington Hills. It means a lot to us that you had such a positive experience. We look forward to seeing you again in the future. Sincerely, Chris Rankin, Service Manager 248-699-3055 crankin@foxmotors.com

April 25, 2025

He is a wonderful advisor to work with. He is a wonderful advisor to work with. He is very professional and has empathy for every encounter. More

by SUNNY.SUNGHEE.PARK
Recommend Dealer
Yes
Employees Worked With
Ken Foster
Report | Print
Apr 26, 2025 -

BMW of Farmington Hills responded

Thank you for your wonderful feedback, Sunny! We're thrilled to hear about your positive experience at BMW of Farmington Hills. Our team takes pride in providing professional and empathetic service, and it’s great to know that this made a difference for you. We look forward to seeing you again soon! Sincerely, Chris Rankin, Service Manager 248-699-3055 crankin@foxmotors.com

April 25, 2025

Mike is very attentive and explains everything in detail. He takes as much time as needed to make sure you're satisfied. More

by andytdaniel
Recommend Dealer
Yes
Employees Worked With
Mike Hood
Report | Print
Apr 26, 2025 -

BMW of Farmington Hills responded

Thank you, Andy, for your wonderful review! We're thrilled to hear that you found our team attentive and detailed, especially Mike. Here at BMW of Farmington Hills, we prioritize ensuring our customers are completely satisfied. We look forward to welcoming you back for your next visit! Sincerely, Chris Rankin, Service Manager 248-699-3055 crankin@foxmotors.com

April 25, 2025

I take both of my BMW’s to the dealership for service. They are very accommodating, and Ken Foster is always helpful. More

by JOHNSCHNEIDER80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2025 -

BMW of Farmington Hills responded

Thank you for your wonderful review, John! We're thrilled to hear that you find BMW of Farmington Hills accommodating and that Ken has been helpful for you. We appreciate your trust in us for servicing your BMWs. We look forward to seeing you again for your next service visit! Sincerely, Chris Rankin, Service Manager 248-699-3055 crankin@foxmotors.com

April 25, 2025

Good, but when spending 75k on cash they need a lot of improvement Always keep in mind your dealership mission, vision and pillars More

by ericmacept
Recommend Dealer
Yes
Employees Worked With
Julian Lewis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julian Lewis
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Apr 29, 2025 -

BMW of Farmington Hills responded

Thank you for your feedback. We appreciate your insights regarding your experience at BMW of Farmington Hills. Your comments highlight important areas for improvement, and we will certainly take them into account. We strive to meet the high standards expected when making a significant investment such as yours. If you’d like to discuss your experience further, please feel free to reach out to us directly. Thank you again for your input! Sincerely, Steve Williams, Sales Manager 248-699-3017 swilliams@foxmotors.com

Apr 30, 2025 -

ericmacept responded

We purchased the X5 on 4/11 on line with cash after a lot of Issues to be sure there was no fraud or spoofing. Vehicle was shipped by carrier on 4/14. No title was sent. It is now 4/23 and still no title sent. I had 10 days in my state of Az to pay state taxes and now past the deadline. Now the dealership thinks I should pay MI taxes, but the information is crystal clear I pay vehicle taxes in my state. Just more issues that demonstrate inability to be an exceptional dealership.

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