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Erhard BMW of Farmington Hills - Service Center

Farmington Hills, MI

4.9
607 Reviews

607 Reviews of Erhard BMW of Farmington Hills - Service Center

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November 18, 2019

Driver assistance malfunctioned, lane change camera loose, asked me to pay $1900 for new windshield. I pressed the camera back and fixed it myself for zero dollar. More

by X4
Recommend Dealer
No
Employees Worked With
Joy
November 16, 2019

My experience at this dealer was excellent, thanks to Jason Betts. Friendly and efficient service. My vehicle was ready when promised. I will definitely keep returning to this BMW location for future ne More

by Dan.bodak
Recommend Dealer
Yes
Employees Worked With
Jason Betts
Dec 16, 2019 -

BMW of Farmington Hills responded

Dan.bodak, we're so glad that we were able to go above and beyond your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 15, 2019

Excellent Customer Service Ken Foster has been great! I have had my BMW for 5 years and have always come to Erhard for service. While the price is likely a bit higher than I mi More

by Von
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Foster
Dec 16, 2019 -

BMW of Farmington Hills responded

Von, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

November 12, 2019

Jim Cash has been great. Always fits me into the schedule and even got me a loaner for the day without asking or expecting it. Thanks! More

by ACS
Recommend Dealer
Yes
Employees Worked With
Jim Cash
Nov 12, 2019 -

BMW of Farmington Hills responded

ACS, we are very happy to have provided you with such a positive experience!

November 12, 2019

High Quality Service I've had my BMW for nearly 12 years. Over those years, the quality of the service has been consistently high and the people are always professional a More

by Pat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Rossetter, Ken Foster
Nov 15, 2019 -

BMW of Farmington Hills responded

Pat, thank you for your kind review; we are happy to pass along your comments to Chad and the team here at Erhard BMW of Farmignton Hills.

November 09, 2019

Thank you Ken for the great customer service I experienced with you and BMW. You provided me with a courtesy car that was a joy to drive. It was a simple oil change and a recall that was taken car More

by Rabb
Recommend Dealer
Yes
Employees Worked With
Kenneth Foster
Nov 12, 2019 -

BMW of Farmington Hills responded

Rabb, thank you for your kind review; we are happy to pass along your comments to the team here at Erhard BMW!

November 06, 2019

Thank you Joy for providing such excellent Customer Joy and professional service! Your assistance with getting me in and out was greatly appreciated! Loyal Customer More

by E
Recommend Dealer
Yes
Employees Worked With
Joy
Nov 06, 2019 -

BMW of Farmington Hills responded

Thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 05, 2019

I always have a fantastic experience at Erhard BMW of Farmington Hills. Chad Rossiter is the very BEST and he never fails to make you feel like his only customer. More

by CUSTOMER2020
Recommend Dealer
Yes
Employees Worked With
Chad Rossiter
Nov 06, 2019 -

BMW of Farmington Hills responded

Thank you for your kind review; we are happy to pass along your comments to Chad and the team here at Erhard BMW!

October 31, 2019

Repair work on my 328i which got Hydrolocked I'm very happy that the techs at Erhard BMW were able get my car up and running again after getting the Engine to hydrolock due to water intrusion. I More

by pravesh93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Cash
Nov 06, 2019 -

BMW of Farmington Hills responded

Thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 28, 2019

Disappointed in time it took for scheduled oil change 90 minutes for a scheduled oil change (only) is unacceptable. Service area did not even appear busy. I was not even kept informed of delay. More

by C. Waranowicz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
female, unsure of name
Oct 29, 2019 -

BMW of Farmington Hills responded

Ms. Waranowicz, we are disappointed to hear that you did not receive top notch service at your last visit. We apologize for the mis-communication. Typically we do let our clients know that an oil service takes an hour and a half. We will use this as a training opportunity for improvement in the future.

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