my wife and I went to the dealership to test drive a vehicle. Took 15 minutes before we were introduced to Robert, a salesperson. He spent less than 5 minutes with us, then sent us out for the test drive with a young employee who told us she never really took customers out on test drives, was just doing this as a favor for the salesperson, couldn't discuss price at all, and needed to keep us on side streets because she wasn't allowed to drive elsewhere. When we got back to the dealership the salesperson was nowhere to be found to discuss the vehicle or pricing, and we were shown to the door. We joked to ourselves that we apparently weren't good enough for the dealership to sell us a car. All in all we felt rudely treated and disrespected.
We loved the vehicle, but really disliked how we were treated at the dealership and didn't want to go back. So the next day we drove 30 minutes south to another BMW dealer, were greeted by a likeable, courteous and knowledgeable salesperson the second we walked through the door, and had test driven and purchased a vehicle within a couple of hours.
Sent an email to the sales manager about our poor experience, and never heard back from him.
Not saying this is how they always do business. But we certaintly had a bad experience here