I purchased a 2017 440i from BMW of Fort Myers on
3/15/2019 including a maintenance package, appearance protection package, and extended warranty. At the time of purchase I was handed a sheet of pape
3/15/2019 including a maintenance package, appearance protection package, and extended warranty. At the time of purchase I was handed a sheet of paper describing the maintenance package, which clearly laid out that it included 3 years/36,000 miles of service for $640. I was told this covered the first 3 services. I was never given a contract, simply the record of payment on the deal sheet. As this is a very low mileage vehicle, I was happy that it would cover the next 3 yearly services. When I went in for the year 2 service I found out the internal contract was dated back to the original owners purchase date and that it had expired. The salesman/sales manager (John and Troy) did offer to cover the second year service (a $100 value), if I brought it down to Fort Myers for service, but will not now cover the third service which is substantially more. A second issue involves the appearance package treatment that was supposedly applied in 15 minutes and I firmly believe was never applied. Bottom line on both issues, is that I definitely feel that I fell for two used car scams conducted by this dealership.