BMW of Fort Washington

Excellent Experience 5x with West German BMW I have leased cars for a number of years through West German BMW and always a good experience. The sales people are excellent and work to find you the I have leased cars for a number of years through West German BMW and always a good experience. The sales people are excellent and work to find you the best deal. I have leased from other BMW dealerships and did not find them as responsive as West German. This year I worked with MIke Prince and he is excellent. More

Great Experience Mike went above and beyond, he is friendly, knowledgable and truly a pleasure to deal with. Great experience with an easy, hassle-free process. Would Mike went above and beyond, he is friendly, knowledgable and truly a pleasure to deal with. Great experience with an easy, hassle-free process. Would definitely recommend the dealership. More

amazing experience with West German My case of purchasing a BMW car was difficult and it was first time experience with West German dealership. Almost a day I spent with Mike prince, an My case of purchasing a BMW car was difficult and it was first time experience with West German dealership. Almost a day I spent with Mike prince, an amazing man who is a well experienced sales person. He is a good listener, understanding the case and willing to go exgtra mile with customers. "If you have money go and get your car" was not the case with Mike. He worked out an impossible situation and made it possible for me to get my first BMW!! More

CPO X3 Mike did a Get good job on the sales end. No issues with anything this far. This is .my second X3 purchased through West German BMW. Mike did a Get good job on the sales end. No issues with anything this far. This is .my second X3 purchased through West German BMW. More

Excellent overall experience. Mike did an excellent job describing different vehicle options for us, simplifying the confusing array of options for the vehicle we ultimately select Mike did an excellent job describing different vehicle options for us, simplifying the confusing array of options for the vehicle we ultimately selected and he and the dealership were very competitive with pricing. On delivery of purchased car, Mike was great at explaining how all the hi tech options worked and continues to follow up with us weeks later. Would definitely recommend West German and Mike Prince. I would also add that the Credit and Sales Managers were very nice and efficient during my interactions. More

Surprise Purchase Mike Pence and the rest of the team at West German BMW in Ft. Washington, PA are amazing. Mike is friendly, knowledgable, and courteous. He is respo Mike Pence and the rest of the team at West German BMW in Ft. Washington, PA are amazing. Mike is friendly, knowledgable, and courteous. He is responsive and organized when it comes to placing the order for the vehicle, following the progress of the vehicle as it is in production, and patient when it comes to answering questions during the set-up process, as well as the buying process. More

BMW 650i xDrive purchase This was a long-distance purchase. The car was exactly as promised. It was a CPO vehicle and the car was in great condition. Mike Prince was very hone This was a long-distance purchase. The car was exactly as promised. It was a CPO vehicle and the car was in great condition. Mike Prince was very honest and exhibited high integrity. More

Exactly What You'd Want in a Dealership Mike Prince made my wife and my car buying experience so much easier than expected. We both ended up getting new cars on the same day. He truly listen Mike Prince made my wife and my car buying experience so much easier than expected. We both ended up getting new cars on the same day. He truly listened to us when we talked about our budgets and what we were looking for from our new cars and found us exactly what we were both looking for. He didn't try to oversell us or try to convince us to spend beyond our planned budget and found us the cars that fit our needs. Definitely plan to return whenever we are looking for our next new car. More

Great experience, great salesman! I hadn’t purchased a car for 11 years and was dreading the prospect of going to a car dealer. West German was not the high pressure, up selling experi I hadn’t purchased a car for 11 years and was dreading the prospect of going to a car dealer. West German was not the high pressure, up selling experience I wanted to avoid. Mike Prince (who is aptly names) was terrific. I knew approximately the make and style of BMW I was looking for. Mike was knowledgeable and polite. He answered all of my questions and anticipated my requirements. He explained all of the car’s features accurately and in language I could understand. The finance guy Graig Gilmore was patient and explained the options well too. Courtney Sadegh was my first contact with WG. She was great also. She got me hooked up with Mike as my sales associate. Could not have been a better sales experience! More

Send Help...or Stay Away! I took my BMW in for my scheduled service on Monday morning. When I arrived I wasn’t greeted or welcomed by anyone. I could understand if it was busy I took my BMW in for my scheduled service on Monday morning. When I arrived I wasn’t greeted or welcomed by anyone. I could understand if it was busy but at 9:30 in the morning the AM rush was gone. Thirty minutes after I arrived I was out the door, later in the day I was called with a follow up on what my car needed. During the conversation I inquired about the tire service plan I purchased when I leased my car. the service guy answered my question then I asked for a copy of the service plan. He told me he’drequest a copy for me. Later when he called to tell me the car was ready I asked if he was able to get the service plan we discussed earlier. He stated he was working on it. Three hours later when I arrived to pick up my car, there was no document for me as we discussed. When I inquired about it was instructed to go over to the finance department. The woman at the front desk was very sweet and asked how she could help, when I told her what I needed she went back and talk to the two gentlemen in the finance department and later came back out asking for my email address telling me that they would send it over immediately once they had my email. Here we are 36 hours later and I still have yet to receive the document I have now requested at least six times I’m not sure what the problem is with this dealership. I also noticed there was a used M550 on the lot according to their website so I inquired about that vehicle when I was in the showroom. I was told the sales manager had that vehicle and it wasn’t there. Much to my surprise nobody asked if I would like to come back to see it. I don’t proceeded to walk around the show room and lots for additional 25 minutes and much to my surprise not a single sales rep came out and asked if they can help with anything. To say it was a disappointed would be a complete and total understatement. More