7 BMW Dealers near 19034near 19034

I have been taking my car to BMW of Devon for service for - tesser840

I have been taking my car to BMW of Devon for service for more than 10 years and I continue to be very satisfied with their service department. Lou Alves and his team did a great job in completing the latest service ahead of schedule! I’m very pleased with this dealership! Thank you.

We recently purchased our fourth BMW from Lauren, and - Psjleonard3422

We recently purchased our fourth BMW from Lauren, and once again, she exceeded all expectations. This time, we drove home in a beautiful BMW 550e, and the entire experience was seamless from start to finish. Lauren's knowledge of the BMW lineup is exceptional. She took the time to explain all the features of the 550e, answered every question thoroughly, and ensured we were comfortable with the technology and performance capabilities of the vehicle. Her expertise made the decision-making process easy and enjoyable. What truly sets Lauren apart is her outstanding customer service. She is professional, responsive, and genuinely cares about her clients. Over the years, she has earned our trust by consistently providing honest guidance and making every purchase experience stress-free. After four BMW purchases with Lauren, we can confidently say that she is the reason we continue to return. If you're considering a BMW, we highly recommend working with Lauren. Her dedication, knowledge, and commitment to customer satisfaction are second to none. Thank you, Lauren, for another exceptional experience!

I am extremely disappointed with the customer service at - SK

I am extremely disappointed with the customer service at BMW of the Main Line. My family and I traveled approximately three hours one way from Germantown, MD to complete a confirmed lease for a 2025 BMW i5 xDrive40. Despite providing all requested documentation, including driver’s licenses, insurance, and a completed credit application, and receiving a written lease offer, the dealership refused to honor the agreement. While Sales Associate remained professional and apologetic, the General Manager was dismissive, unhelpful, and unprofessional, making no effort to resolve the issue. Because of this, we lost a full day of work, incurred fuel costs, purchased new insurance, and were ultimately denied the lease we had agreed to. This experience is completely inconsistent with the premium BMW brand, and I would caution future customers about potential poor service and lack of accountability at this dealership.

Wanted to take a moment to mention the experiences I've - ryan70105

Wanted to take a moment to mention the experiences I've had with my service advisor, Anthony. I purchased a BMW from a different dealership not affiliated with them at all. From the first visit, Anthony went out of his way to treat the situation almost as if I had purchased it there. There was never a moment of "this isn't our problem" or "we didn't sell you the car". Everything was professional and accommodating, above and beyond my expectation. You may be able to get work done cheaper with an independent shop, but you will have a hard time matching the experience here. If you have an issue that you can't quite figure out, highly recommend bringing it here. I've been here 4 times now, to the point where I feel as though most places would have gotten frustrated with the situation, but I was reassured all the way and felt welcomed. Keep up the great work! Will Def be back.

Either outright deceitful or incompetent, either way, I - mlee

Either outright deceitful or incompetent, either way, I would never do business with this dealer again. Here's the email I sent to Joseph Spallone (Business Development Executive at Thompson). To summarize, I was told a BMW extended warranty was NOT available on a 2021 BMW still in warranty and under mileage. However, they offered to sell me a 3rd Party Warranty (not the one that they even advertise - Southwest Re which has terrible reviews BTW, that costs over 2x the cost of the BMW Platinum Vehicle Service Contract... Fishy? What I didn't say in the email was that I called a Finance manager at Thompson (a very nice female) who even told me what I heard was "not right". 02/16/2024 - Visit with Mr Stump (0 followup) 02/23/2024 - Email to Mr Spallone (never heard back from supposed manager at Thompson) Email: "Hi Joseph, I went into your dealership with every intent of purchasing my leased 2021 X3M Competition, but received either misinformation or was flat out lied to about my extended warranty options… instead I was pointed to one of your 3rd party warranties which costs almost twice that of the BMW option. I was told the BMW factory warranty was not available on my vehicle, so I decided to do some homework. 3 other BMW dealers tell me otherwise, and all provided me quotes: * My local dealer Princeton BMW * Camarillo BMW which is heavily touted on the BMW forums for selling extended warranties * And your neighboring dealer in Fort Washington. I would like your perspective on the situation? Was your salesman and finance rep he talked to incorrect or was there some level of deception going on? I’ve dealt with some dealerships in the past that are less than truthful or flat out dishonest. I would hope that Thompson BMW isn’t one of those." Reply: Understand about the situation. I will pass over to the at manager at Thompson BMW. To summarize: - Poor communications - Questionable sales practices - Dealer gave up an easy sale (I went in ready to pay and instead left as a pissed off, lost customer). I did visit the a fore mentioned dealership in Ft Washington and walked out in 3 hours with a X3 M Competition. Quick and easy. If you go there, see Nick. Pleasure to work with.

I bought my car there, but would not buy another one. ... - InstantCarma

I bought my car there, but would not buy another one. The service department has, shall we say, a credibility problem. On 3 different occasions I called to obtain quotes for service work and parts. Each time they quoted me one price, but then tried to charge me a higher price once the work was completed -- even when I had the original quotation from them in writing. Then, they gave me attitude when I actually expected them to honor the prices that they had quoted to me in the first place. BMWs are great cars, but I would never again buy one that was not within BMW's full-maintenance included, bumper-to-bumper warranty period unless I knew a very good non-BMW german car mechanic.