BMW of Fort Washington

Send Help...or Stay Away! I took my BMW in for my scheduled service on Monday morning. When I arrived I wasn’t greeted or welcomed by anyone. I could understand if it was busy I took my BMW in for my scheduled service on Monday morning. When I arrived I wasn’t greeted or welcomed by anyone. I could understand if it was busy but at 9:30 in the morning the AM rush was gone. Thirty minutes after I arrived I was out the door, later in the day I was called with a follow up on what my car needed. During the conversation I inquired about the tire service plan I purchased when I leased my car. the service guy answered my question then I asked for a copy of the service plan. He told me he’drequest a copy for me. Later when he called to tell me the car was ready I asked if he was able to get the service plan we discussed earlier. He stated he was working on it. Three hours later when I arrived to pick up my car, there was no document for me as we discussed. When I inquired about it was instructed to go over to the finance department. The woman at the front desk was very sweet and asked how she could help, when I told her what I needed she went back and talk to the two gentlemen in the finance department and later came back out asking for my email address telling me that they would send it over immediately once they had my email. Here we are 36 hours later and I still have yet to receive the document I have now requested at least six times I’m not sure what the problem is with this dealership. I also noticed there was a used M550 on the lot according to their website so I inquired about that vehicle when I was in the showroom. I was told the sales manager had that vehicle and it wasn’t there. Much to my surprise nobody asked if I would like to come back to see it. I don’t proceeded to walk around the show room and lots for additional 25 minutes and much to my surprise not a single sales rep came out and asked if they can help with anything. To say it was a disappointed would be a complete and total understatement. More

Very Pleasant Experience I worked with Mike Prince. Mike understood what I was looking for and what I wanted to spend and made sure I was completely satisfied. I worked with Mike Prince. Mike understood what I was looking for and what I wanted to spend and made sure I was completely satisfied. More

Thanks, Mike Prince! I had a very positive experience working with Mike and the dealership. He was informative and efficient. He made me feel comfortable in my new car a I had a very positive experience working with Mike and the dealership. He was informative and efficient. He made me feel comfortable in my new car and made sure I left happy! More

Exceptional Experience with Mike Prince -Very Helpful Mike Prince was one of the best client advisors that I have had the chance to work with. He was very patient, informative and approachable. He did his Mike Prince was one of the best client advisors that I have had the chance to work with. He was very patient, informative and approachable. He did his best to address my needs and helped me secure a good deal. He was very polite and respectful, and also very professional. Although I had competitive offers from other dealers, Mike was the reason that I chose West German. I highly recommend him and WG BMW. More

Exceptional sales experience with Mike Prince Mike Prince was by far one of the best salesman I’ve ever worked with. He was kind and professional. He went above and beyond by coming in on his day Mike Prince was by far one of the best salesman I’ve ever worked with. He was kind and professional. He went above and beyond by coming in on his day off so that I could take delivery of my car at a time that best fit my schedule. Although the X3 had an “SOS system malfunction” at the time of purchase, Mike remained transparent and followed up with me regularly through phone call and text message. It’s clear that Mike has a lot of experience and he is very skilled in his work. I would highly recommend him to anyone looking for a BMW. —Keaton More

Mike Prince, very helpful and professional I had a very positive experience. I would recommend Mike and this dealership to others. They have convenient hours and were very flexible with my work I had a very positive experience. I would recommend Mike and this dealership to others. They have convenient hours and were very flexible with my work schedule. More

Quick easy process Have been using this West German for more than 15 years. They have always made the purchase process easy and a pleasurable experience. I also have p Have been using this West German for more than 15 years. They have always made the purchase process easy and a pleasurable experience. I also have positive experiences with the service department. More

Great first look experience We spent a day visiting different dealerships for an initial look into deciding what our new car should be. At West German BMW we sat down with Edward We spent a day visiting different dealerships for an initial look into deciding what our new car should be. At West German BMW we sat down with Edward and he guided us around the showroom floor, highlighting the BMW X1 because we liked it's size and practicality. He steered us in the right direction and helped compare differences in the models available, and which ones would best suit our needs. Edward was a super knowledgeable car guy and didn't give us the typical salesman push; much more helpful than a few google searches. We had a nice test drive and would definitely like to come back. More

Mike Prince We were very pleased with our encounter with Mike Prince. He was not pushy and exceeded our expectations. He worked with us to meet all of our needs a We were very pleased with our encounter with Mike Prince. He was not pushy and exceeded our expectations. He worked with us to meet all of our needs and made our purchase smooth and expeditious. More

great people, great price, great service This was my first time working with this dealership. The people were friendly, polite and very professional. I received an excellent place for my tr This was my first time working with this dealership. The people were friendly, polite and very professional. I received an excellent place for my trade in as well as for the vehicle which I purchased. Following the purchase, they have contacted me several times to make sure that everything was just fine. They offer valet service for any future maintenance or repairs. This was truly an exemplary experience. More