BMW of Fort Washington

Great transaction with Bryan Gustie Bryan Gustie is a great client advisor and my purchase experience was smooth and pleasurable. I highly suggest Bryan and West German BMW as your cho Bryan Gustie is a great client advisor and my purchase experience was smooth and pleasurable. I highly suggest Bryan and West German BMW as your choose for a new or CPO BMW. I will be back for my next purchase. More

Great Experience with Pete Lunetta Recently moved to PA and purchased a car from WG BMW with Pete Lunetta leading the sales process. I dealt with a few dealerships while making my deci Recently moved to PA and purchased a car from WG BMW with Pete Lunetta leading the sales process. I dealt with a few dealerships while making my decision and none came close to the level of serivce I received from Pete. Other dealers lost interest immeadiately once they realized they didnt have the vehicle or too far in price. With Pete, he worked on mybehalf to get me the price i wanted and not once told be it could not be done. I highly recommend speaking to Pete first prior to making your purchase.....friendly and professional. THANK YOU PETE. The service center managed by Jimmy Garito is TOP NOTCH ALSO. Detailed AND prompt on any service issues i had to take my car in for. More

Exeperience Feedback I have been a client with West German for the last 9 years. Bryan Gustie has been my sales rep for the last 6 years and a great one I may add. His pro I have been a client with West German for the last 9 years. Bryan Gustie has been my sales rep for the last 6 years and a great one I may add. His professionalism and responsiveness is a great asset to West German. I have NEVER encountered a bad experience through customer service or repair, everyone has always been couretous and friendly on all visits. Believe me I boast to my friends about the great service I always receive at WG. More

BMW Leasing Experience This is the first time my wife and I have opted to lease a BMW. We have owned/leased a number of different luxury cars in the past. Prior to visitin This is the first time my wife and I have opted to lease a BMW. We have owned/leased a number of different luxury cars in the past. Prior to visiting West German BMW we had test driven several other brands. Our experience with West German was outstanding. Our salesman , Peter Lunetta made deciding on a 2014 BMW 3.28ix Luxury a no brainer. He was available to answer all my questions about the car and the different options to lease or purchase. There were many. We got very favorable terms and likely will purchase the car at lease end. Peter was professional, a true gentleman and low key in his sales approach. At the end of the experience, my wife and I felt we made a new family friend. A poster that is on the wall in Peter's office reads "Joy is Timeless" something my wife and I have come to appreciate with our new BMW. We both agree, moving forward, that we will always own a BMW as a result of this experience. We absolutely love the car and get many compliments on it. Of course because of our experience with Peter, we will return to West German BMW when it is time to replace/purchase our next vehicle. We look forward to servicing the car there as well. There is no going back to another brand after driving a BMW, especially one from West German BMW. More

Horrible Service I have never had a worse experience here they take my car in to do a service and kill my battery in the process and then want me to pay $500 to replac I have never had a worse experience here they take my car in to do a service and kill my battery in the process and then want me to pay $500 to replace it. A battery that had not given me any trouble before but to them was determined to be failing but then still going on to perform the service without advising me about the problem. I then they had to jump the car when I arrived and died multiple times the next day causing me to be stranded. I will never go back to this dealership and they have lost my business. I just hope they learn how to educate their employees instead of teaching them to try to scare/intimidate the customer into doing what they want. More

Great maintenance of X5 3.0si Would like to thank All in Service department for a very good job. My Service advisor is Gary Koval. He takes care of my car as it's his own. It's a Would like to thank All in Service department for a very good job. My Service advisor is Gary Koval. He takes care of my car as it's his own. It's a very good approach! Gary has an extraordinary customer relations skills. Thank you again and looking forward to continue working with you. Sincerely, Leo More

Used car purchase experience My wife and I bought a 2011 BMW 3-series from Franco Dambruoso. He was service-oriented, friendly, patient, professional, and willing to negotiate a My wife and I bought a 2011 BMW 3-series from Franco Dambruoso. He was service-oriented, friendly, patient, professional, and willing to negotiate a fair price. Franco was a fantastic sales representative, and we will definitely buy another car from him in the future. More

West German BMW-Excellent representation of München's finest This is our third vehicle purchased with West German BMW, and our second sale with Client Advisor, Franco D’Ambruoso. Although we don’t live in the Ph This is our third vehicle purchased with West German BMW, and our second sale with Client Advisor, Franco D’Ambruoso. Although we don’t live in the Philadelphia area (and there are two local BMW dealers that would be extremely convenient) — We make the five hour drive for the excellent customer service that we receive from West German and our client advisor. Franco is very professional yet friendly and goes above and beyond to assist us. The main showroom is beautiful! Just as lovely as the one in Munich Germany. Truly, an excellent representation of München's finest showroom. West German BMW and our client advisor, Franco, exceeds BMW’s highest standards with customer service, showroom and vehicles. We will continue to purchase our BMW’s with Franco and West German in the future. We highly recommend West German BMW and Franco as your client advisor. More

Great Customer Service & Are Helpful Post-Sale Too I purchased a CPO 2011 X3 and overall my experience has been great.. I had some minor issues with the vehicle after buying but ultimately the people I purchased a CPO 2011 X3 and overall my experience has been great.. I had some minor issues with the vehicle after buying but ultimately the people I needed to speak to were very friendly and worked with me to get them resolved. In particular, I give thumbs-up to their body shop who helped me when lesser dealers may have not.. I've had BMWs off/on for 8+ years now and this is my 2nd one from WestGerman.. They're a good company that make a sincere effort to make a customer happy. More

Excellent Responsive client service I was very impressed with Franco D'Ambruoso's attention to detail and his responsiveness. He worked hard to gain my trust. I searched at least a do I was very impressed with Franco D'Ambruoso's attention to detail and his responsiveness. He worked hard to gain my trust. I searched at least a dozen dealerships and I can tell you concretely that he was honest and up front about the car's condition and willing to negotiate the price to gain my business. As a bonus he spent time explaining the features of the car and BMW after the sale service and car features. Please feel free to contact me should you have any questions thanks Joea@Lndmrk,net , JAntonucci More