BMW of Fort Washington - Service Center

Send Help...or Stay Away! I took my BMW in for my scheduled service on Monday morning. When I arrived I wasn’t greeted or welcomed by anyone. I could understand if it was busy I took my BMW in for my scheduled service on Monday morning. When I arrived I wasn’t greeted or welcomed by anyone. I could understand if it was busy but at 9:30 in the morning the AM rush was gone. Thirty minutes after I arrived I was out the door, later in the day I was called with a follow up on what my car needed. During the conversation I inquired about the tire service plan I purchased when I leased my car. the service guy answered my question then I asked for a copy of the service plan. He told me he’drequest a copy for me. Later when he called to tell me the car was ready I asked if he was able to get the service plan we discussed earlier. He stated he was working on it. Three hours later when I arrived to pick up my car, there was no document for me as we discussed. When I inquired about it was instructed to go over to the finance department. The woman at the front desk was very sweet and asked how she could help, when I told her what I needed she went back and talk to the two gentlemen in the finance department and later came back out asking for my email address telling me that they would send it over immediately once they had my email. Here we are 36 hours later and I still have yet to receive the document I have now requested at least six times I’m not sure what the problem is with this dealership. I also noticed there was a used M550 on the lot according to their website so I inquired about that vehicle when I was in the showroom. I was told the sales manager had that vehicle and it wasn’t there. Much to my surprise nobody asked if I would like to come back to see it. I don’t proceeded to walk around the show room and lots for additional 25 minutes and much to my surprise not a single sales rep came out and asked if they can help with anything. To say it was a disappointed would be a complete and total understatement. More

Careless This dealership has damaged & or soiled my expensive luxury car nearly every time i’ve been in for service. Very careless when handling other people’s This dealership has damaged & or soiled my expensive luxury car nearly every time i’ve been in for service. Very careless when handling other people’s property. Would never have expected this based on the online reviews. Hmmm. More

Not recommend to nobody. Not recommend this BMW service to nobody.They demage my vehicle-new tires after incorrectly balancing and engine after replacing thermostat.I hear hug Not recommend this BMW service to nobody.They demage my vehicle-new tires after incorrectly balancing and engine after replacing thermostat.I hear huge noise now driving my vehicle.I make complaints to Richard P.Lanci -service director and he refused to correct the problems.He told me :"I do not wanna fixing your vehicle , go somewhere elase or call to your lawyer'' .He is very unporofecional person. I paid for servise and they damage my X 1 .Never expect something like this from any BMW dealership !!! They lost my and my fiends business.I will not give them my lawn mower to fix!!! More

West German BMW Strikes Out Again Took my can in for inspection and this is where they failed again. The car was taken for a wash although they know I do not want the car washed, wh Took my can in for inspection and this is where they failed again. The car was taken for a wash although they know I do not want the car washed, why am I complaining. Every time they wash my car something happens where I am put out; this is what happened when they took the car to be washed and cleaned: 1 . Car Registration card is missing 2. Insurance card is missing 3. Had a bank statement for the American Legion Post where I am the finance office missing - now I have to get the board together to let them know our Post's EIN number and bank account number are out there 4. Had a copy of a BFI (Buyers Financial Information) in an envelope in the front seat and that is missing - Now I have to close my bank accounts and open new ones But they did not throw away a pack of opened cigarettes that might of been under the front seat for maybe a few weeks, they place the pack nicely on the passenger seat. As I would smoke an opened pack of cigarettes that has been seating in a hot car for a week weeks. These people are so fascinated with washing the customers cars that it is beyond OCD and mental illness. There should be a new class of disorder just for them WGCWD (West German Car Wash Disorder). The service is terrible, they have caused issues and they think that peoples information being out there is no big deal in an era of identity theft, they are stuck in the 80's. This was the same issue as my prior review, where they gave another customer my information (name, address, and license number) and they gave me the other customers info by mistake. If they put as much emphasize on protecting peoples information as they do washing the cars then there would be no issue. I have a lease so I am stuck for the next 10 months but after leasing since 2003 with them, I will be moving on to another dealer and make of car. BMW USA should really look at this place and how they provide service (I use service loosely when associating the word with West German Sales). More

335xi Steering Issues - Difficult to resolve My 335xi had an issue where it pulled to the right. The car went to the dealer multiple times. I had lost hope in a fix. Once the issue was escalated My 335xi had an issue where it pulled to the right. The car went to the dealer multiple times. I had lost hope in a fix. Once the issue was escalated to the service manager (Richard Lanci) extra attention was taken to ensure me that the issue would be resolved. The service manager drove the car and called me almost every day to let me know what was done. At the end of it all there was actually a problem with the alignment machine and an adjustment that needed to be made to the steering rack. Even though this issue took a while to figure out and resolve the dealership did a wonderful job. Thanks -Mark More

Horrible Service I have never had a worse experience here they take my car in to do a service and kill my battery in the process and then want me to pay $500 to replac I have never had a worse experience here they take my car in to do a service and kill my battery in the process and then want me to pay $500 to replace it. A battery that had not given me any trouble before but to them was determined to be failing but then still going on to perform the service without advising me about the problem. I then they had to jump the car when I arrived and died multiple times the next day causing me to be stranded. I will never go back to this dealership and they have lost my business. I just hope they learn how to educate their employees instead of teaching them to try to scare/intimidate the customer into doing what they want. More

Great maintenance of X5 3.0si Would like to thank All in Service department for a very good job. My Service advisor is Gary Koval. He takes care of my car as it's his own. It's a Would like to thank All in Service department for a very good job. My Service advisor is Gary Koval. He takes care of my car as it's his own. It's a very good approach! Gary has an extraordinary customer relations skills. Thank you again and looking forward to continue working with you. Sincerely, Leo More

I have been dealing with West German BMW since 2003; I have had 3 leases and purchased 1 pre-owned. Let say that the sales people are great, there is nothing negative to say about the members on the sale have had 3 leases and purchased 1 pre-owned. Let say that the sales people are great, there is nothing negative to say about the members on the sales team. The service department is another story, these people in service do not follow instructions, there is no communications between the person who handles the drop off and the service advisor and the actual people who do the service. I have complained to management over the last 11 years countlessly on this issue. Most of the service employees have this feeling that once you drop it off for service it is thier car and that the can do as they please with out any regaurd to the customer who actually owns the car. My recommendation to management is; tell your service people not to mess with the customer's car and that includes moving the seats, moving the mirror, moving the steering wheel, changing the radio station, changing the temp and anything else in the interior. Thier aurguement is that the employees have to be safe when driving the car (the entire 300 feet from drop off to service bay) but they don't really car about your safety the other 365 days off the year that the customer has to drive the car. More