BMW of Freeport

Good experience,comfortable at this Dealership I really recommend this Dealership. The Sales Rep that took care of me is Richard Dixon. I am very happy with Richards work in showing and explainin I really recommend this Dealership. The Sales Rep that took care of me is Richard Dixon. I am very happy with Richards work in showing and explaining the in's & out's of the car. He is knowledgeable, knows his business and make me feel at ease. No pressure. The day I went to pickup the car, Richard was off so Frank made the delivery-he patiently walked me thru the operation of the car. Cary the Sales Manager is someone that will work with a buyer. I was introduced to Frank- the Owner too. All in all I would recommend them for Mini & BMW car sales. More

Mr. Carlos Nieto (The Best SalesMan) I (Karun) came in to preowned and was asked to sit at Carlos Nieto desk and was thinking that this guy has so many excellence awards and was not reall I (Karun) came in to preowned and was asked to sit at Carlos Nieto desk and was thinking that this guy has so many excellence awards and was not really surprised at that time but after the way he dealt with me - I completetly understand how he earned them and his dedication and hardwork to help customer is excellent and he is definitely the best sales man I have ever seen and I am into software designing tools and sales and I have learnt so much from him with once experience at Hassel BMW big asset is Carlos Nieto - IF it was NOT him I wouldn't have drive the car on Saturday due to DMV timing - He made every run by minute and made my day - Thank you so much Carlose - The best part of Carlos is NO sales man BS that impressed me and I will definitely spread the work about the dealer ship and about my man Carlos More

I had been interested in a Mini Countryman for a while. However, it was Dennis Miniero who truly sold me on the car. He was easy to talk with, attentive, patient. Visiting the dealership, particularly wit However, it was Dennis Miniero who truly sold me on the car. He was easy to talk with, attentive, patient. Visiting the dealership, particularly with Dennis was comfortable. He was knowledgeable about cars, of course especially the car I was thinking of. Dennis made the experience of testing and buying seem simple and uncomplicated. His explanations were concise. Each time I went to the dealership I did not feel pounced upon. I would recommend Hassel Mini. Dennis is an asset to Hassel. More

I used Hassel Mini to purchase my MINI Cooper as I have used them 2 other times and they are extremely knowledgable and friendly and treated me in a professional manner. I would recommend my salesman, Denn used them 2 other times and they are extremely knowledgable and friendly and treated me in a professional manner. I would recommend my salesman, Dennis Miniero to all. More

We highly recommend that you look for Dennis Miniero in this dealership. My wife and I had a very pleasant experience with him in obtaining our Countryman. We had been to several dealership but what distin this dealership. My wife and I had a very pleasant experience with him in obtaining our Countryman. We had been to several dealership but what distinguishes Hassel MINI is that they perform excellent and efficient customer service based on the customer preferences. The price that we got from our Countryman was the least expensive offer compared to other dealerships. This is one of the important reasons why we expedited our deal with him. In addition we did get several incentives from them. More

BEWARE -- there is absolutely no professionalism at all from their service department to their sales managers. I have been nothing short of totured by the constant serviced needed on my vehicle. The issu from their service department to their sales managers. I have been nothing short of totured by the constant serviced needed on my vehicle. The issue recently reached a fever pitch in June 2013 when driving home from my service department I noticed that an employee had revised my personal email address to "f**** b****@aol.com. Astonished and completely insulted i contacted the General Manager as well as my sales rep. only to ask for my email address to be put back from the vile one i was assigned by their employee. Cut to Monday August 2013 & my attempt to make a service appt. only to be told by their appt taker that she would send me a confirm email for my appt to ....... the same email address I had begged for them to change back. Seriously 3 months later and the General Manager Mr. Messner couldn't even ensure that this insult would be revised and put back to my original email address. It is a sad company that does not care about theirs customers once they have your signature on a contract. I have been offered nothing - I have been barely given an explanation as to why it was left on my account after I made them aware in June. The rude staff then tried to chastise me for being angry ... not sure who HASSEL is kidding but if they continue to operate as they have .... I don't foresee many of the bad eggs being emplyed there being very successful. How would you feel if your daughter, your wife your mother was being called a f***b**ch by a reputable BMW dealership. Think long and hard before purchasing anything from them. You never know you, you child or your spouse may be next! Ohh & Hassel if you are reading this ... I gave you the opportunity (almost 3 months worth) to rectify and prove that I was a valued customer ..... you didn't do so ...nor did you even attempt to do so ....... PATHETIC! More

Own the car for aprox one year (Mini Cooper). I Drive aprox 150 miles per day to and from 2 jobs. Clutch blew on a pkwy also causing damage to the "FlyWheel". Car has aprox 28,000 miles and is warrantee aprox 150 miles per day to and from 2 jobs. Clutch blew on a pkwy also causing damage to the "FlyWheel". Car has aprox 28,000 miles and is warranteed to 36,000 miles. Warranty is not being honored and cost of reparis is deferred to me, the owner. Management was rude---"Do whatever you want, I don't care, and we want our car back today(loaner car)...or we can go get the car....manager invited me to come to the dealership to view for myself the degree of damage to the clutch and flywheel (what would I be looking at?). Invariably the manager hung up abruptly/short. J. Medlin (service Rep) would not pick up the phone until more than than twelve calls went unanswered, no return calls for messages left, said the clutch was under warranty and hours later retracted (via a phone call)explaining he had to talk with me relating to the mechanical issues of the vehicle and that it may not be covered given determination of "abuse/excessive wear and tear",and who is to blame for the mechanical issue. At one point Mr. Medlin exclaimed (judgementally, that once torn down for inspection, he would find out and be able to tell. His tone was accusatory and insulting. More

Took our 2012 mini in for an inspection .service writer scanned the key F.O.B. and noted that there was a back up lamp out.. I mentioned that there was oil sweat around the oil fill cap which was on tight scanned the key F.O.B. and noted that there was a back up lamp out.. I mentioned that there was oil sweat around the oil fill cap which was on tight and asked if they would check it out. They in formed us that they needed to order the part and kept the car over night. My wife called the next day in the a.m. To check on the car and was informed that the part would arrive by 3:00 pm and that they would call when the car was ready.she also mentioned that she needed the car as soon as possible because she had a doctors appointment and they assured her that they would call when the car was ready. My wife ended up walking home from work, and canceling her appointment. They never called . I called the dealership around 3:00 and was informed that the part was in and that they would call my wife when the car could be picked up.i called my wife at 5:00 to see if she heard from hassel and she said she had not.I called the dealer and waited in hold 23 min and 39 seconds . finally i hung up and called again .i waited another 5 minutes to talk to my service adviser,who informed me that my part was in the parts room which was now closed. if i hadent called they never would have called and the car would have been there a 3rd day. It takes forever to get someone on the phone and no one ever calls back. I waited 30 minutes to talk to my service advisor upon pick up at 6:20(as if he were a heart surgeon) before I could pick up my wife's car then another 10 minutes for the valet to move the cars around to get to my car. Their service facility is located on a dead end street clogged with cars and tow trucks and delivery vehicles attempting to turn around while other patrons double park. This is my second mini from hassel. It will be my last Steve in sales is an absolute pleasure to deal with . It ends there. We asked when we dropped off the car a loaner car but were told that there is a two week advance booking required.maybe if I had a 7 series Beemer with M.D. plates my experience would have been different Avoid this place at all cost I won't even be going back for the free scheduled service ill drive 40 minutes and give Haberstead mini a visit. I waisted that much time waiting to talk to my advisor just to get my car outta there . You've been warned More

I came looking for my first dream car and found it along with great customer service. Not only was I indecisive with whether or not I wanted the two sweater or four seater, I couldn't decide on a color! Ste with great customer service. Not only was I indecisive with whether or not I wanted the two sweater or four seater, I couldn't decide on a color! Steve was patient the whole time I was there. He answered my questions, all while not applying any pressure to buy. I left with such a great feeling that I would be taken care of that I put a hold on a car right there and then. When my company cut back on salary, I explained my situation and they worked it out for me to afford it along with the high New York City insurance prices. They even went above and beyond when I had to come the next day after purchasing the car for reasons beyond their control. No one gave me trouble or made me feel uncomfortable. Steve and Dennis were there the whole way and made it a fun experience, especially it being my first car. I plan on telling my friends about this establishment. This was definitely a no hassle experience at Hassel Mini! More