BMW of Freeport

Service Scam The worst service I have ever experienced. The vehicle went in with minor issues and no service indicator lights. The vehicle was returned with major The worst service I have ever experienced. The vehicle went in with minor issues and no service indicator lights. The vehicle was returned with major issues and several service lights on. They are running a scam. Steve in service couldn't have been less helpful. Avoid this dealership at all costs. More

Be Aware Mini of Freeport Service damages car in purpose I have always serviced my car with Mini of Freeport Service/ Hassel BMW Mini Service since 2012. Service has always being horrible, but it was free s I have always serviced my car with Mini of Freeport Service/ Hassel BMW Mini Service since 2012. Service has always being horrible, but it was free so i dealt with it until now. They told me the entire braking system in the car needs to be replaced due to an outside fluid. My car was always serviced with them. Now Mini of Freeport Service wants $9,000.00 to fix my car. My ar is still covered under the warranty as per my paperwork, but now no one at the service department wants to be responsible for this and my only option is to pay $9,000.00 to fix a car with only 20 k miles on it. DO NOTUSE THEIR SERVICE DEPARTMENT. THEY JUST WANT TO COLLECT YOUR MONEY. THEIR WARRANTY IS ALSO BS. More

Uses after market parts I had series of issues with my car. I found out from BMW of bayside that all the filers and parts that were used by this dealership at freeport were a I had series of issues with my car. I found out from BMW of bayside that all the filers and parts that were used by this dealership at freeport were after market. now i am going through legal action with BMW of north america for not being able to help me in this mess where their very own deals are cheating the BMW patrons. I sent email and they never respond. More

Carlos Nieto Was very happy to work with Carlos on the purchase of a CPO BMW He made the process of purchasing my car a pleasant experience. I would recommend hi Was very happy to work with Carlos on the purchase of a CPO BMW He made the process of purchasing my car a pleasant experience. I would recommend him to all my associates. More

Excellent Experience I recently purchased my first BMW from BMW of Freeport and I couldn't be happier. The dealership itself was immaculate. Every employee that I intera I recently purchased my first BMW from BMW of Freeport and I couldn't be happier. The dealership itself was immaculate. Every employee that I interacted with was friendly, professional, and easy to talk to. The salespeople, managers, and even the owner are all wonderful to do business with. The car is flawless. I would recommend a BMW, especially from BMW of Freeport to anyone. More

CARLOS is AWESOME I saw the car i wanted on CARs.com. From the time I walked into the showroom and shaked HANDS with Carlo (Nieto), it was a phenomenal experience... I saw the car i wanted on CARs.com. From the time I walked into the showroom and shaked HANDS with Carlo (Nieto), it was a phenomenal experience... I am pretty SAVVY customer and right from the beginning it was a smooth ride till the end of the BUY. Yes I did BUY and enjoying it. More

Only interested in bottom line In order to attain an extra dollar they will throw you under the bus, and stiff you with high unjustified interest rates and bullcrap warranties. In order to attain an extra dollar they will throw you under the bus, and stiff you with high unjustified interest rates and bullcrap warranties. Instead of offering me gap insurance which would offer real protection they automatically refused it on my behalf and shoved down my throat a wheel and rum policy which the fiancé manager threatened with either the warranty or a higher interest rate. Now 6 months later my car is totaled and I look to my contract and see that it was marked na, xxx come to find out it would have been a couple of hundred dollars now I'm screwed for at least 6k I will file a complaint with the courts. More

ben was sales person in preowned department when i picked m y car i had some scratch and dent on my car he told me that they don"t mechanic that works on this and he told me that he'll call me and make appointm y car i had some scratch and dent on my car he told me that they don"t mechanic that works on this and he told me that he'll call me and make appointment for after that he never contact me and it took me almost three weak get a hold to him then he made appointment the day he made appointment for he wasn't present i met the manager at there location he didn't help me ... and my car was never fixed so please be carefull with these people More

Pleasure Experience...see Carlos I was in the market for a certified BMW and had the pleasure to work with Carlos Nieto. Carlos was very informative and helpful throughout the buying I was in the market for a certified BMW and had the pleasure to work with Carlos Nieto. Carlos was very informative and helpful throughout the buying process. As out of state customers, he ensured that all of our questions were answered and that everything was well organized so that the buying process was smooth. If you're considering a BMW or Mini, I highly recommend Carlos. More

Great Service We could not be happier with the service we received at this dealership. Carlos Nieto was our sales person. He was so helpful from the beginning and We could not be happier with the service we received at this dealership. Carlos Nieto was our sales person. He was so helpful from the beginning and provided us with optimal service. At the end we left with the car we wanted and could not be happier. More