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BMW of Freeport

Freeport, NY

Overview
Employees
Reviews
Vehicles
4.9
1,787 Reviews
At BMW of Freeport, we are more than just a dealership. We are a family of passionate BMW enthusiasts who love what we do and care about our customers. We believe in delivering the best retail auto services and creating a new standard of excellence in the industry. Our team of experts is always ready to help you find the BMW model that suits your lifestyle and budget. We also offer state-of-the-art maintenance and repair services to keep your BMW running smoothly and safely. As an authorized BMW dealer, we are proud to offer a wide selection of new and pre-owned BMW vehicles, as well as exclusive offers and incentives. Whether you’re looking for a sporty coupe, a spacious SUV, or anything in between, we have the perfect BMW for you. At BMW of Freeport, we don’t just sell cars. We build lasting relationships with our customers and make them feel like part of our family. We are here to listen to your needs, answer your questions, and guide you through every step of the process. If you want to experience the difference that BMW of Freeport can make, visit our website or stop by our dealership today. We look forward to meeting you and showing you why we are the best authorized BMW dealer on Long Island.
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291 West Sunrise Hwy

Freeport, NY

11520

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Showing 374 service reviews

September 03, 2026

Service dept did unethical stuff like telling me that I needed two new tires bc of work treads. The car had 7700 miles & I had tire & wheel service contract. My advisor Tracey said that the company would n More

by Stevenweiss1360
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tracey
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Sep 12, 2026 -

BMW of Freeport responded

Mr. Weiss, We are sorry to hear that you left disappointed, particularly as a longtime customer. During your visit, our team identified dry rot and cracking on the tires, which prompted our recommendation for replacement based on their condition, not normal tread wear. We also reviewed your Tire and Wheel Protection coverage. Unfortunately, dry rot is not a covered condition under the plan, which applies to qualifying road hazard damage such as punctures. Our team did contact the provider, but the claim was declined based on the condition of the tires. We understand this was not the outcome you hoped for, and we appreciate your longstanding business. Should you have any further questions, please contact me directly. Best regards, Yamilett Basantes Service Manager ybasantes@bmwoffreeport.com

March 12, 2026

Just want to Acknowledge my service guy Mike Krulewich. He's getting 5 stars!!! Whenever I need to bring my beautiful little car 430xI convertible in for service he goes over and above for me. This is my 3 More

by Apetey8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Krulewich
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Mar 13, 2026 -

BMW of Freeport responded

Thank you for your wonderful review! We're pleased to hear our Service Team consistently provides excellent care for your dream car. Come see us here at BMW of Freeport for any of your future vehicle needs.

July 30, 2025

This dealership has an excellent salesperson in Jonathan Gardiner. He explained options for the vehicle that I ended up purchasing. When I couldn’t figure out a simple problem, he explained it. More

by Titi
Recommend Dealer
Yes
Employees Worked With
Jonathan Gardiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2025 -

BMW of Freeport responded

Thank you for your kind feedback about us here at BMW of Freeport, Titi! We're pleased to hear that the Sales Team provided the guidance and support you needed throughout the process. It's great to know they were able to assist with both selecting your vehicle and following up with helpful explanations. We appreciate your business and hope you enjoy your new vehicle!

May 29, 2024

The Best Service Advisor : BMW of Freeport Just FYI to all BMW owners the best Service Advisor on Long Island is Michael Krulewich . Rarely do you find such a caring, knowledgeable and efficient advisor, More

by tekexec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marleny Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micheal Krulewich
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Aug 29, 2024 -

BMW of Freeport responded

Thank you for the positive review and rating! We are happy to know that you enjoy our Service Team at BMW of Freeport! We are always here to help!

December 30, 2023

Customer service was the best I have experienced in my 25+ years as a BMW owner. My advisor Ed W. took care of me step by step with speed and efficiency. He made sure I was completely comfortable with my More

by markacastagna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Wohlers and Xavier Herrera
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Apr 12, 2024 -

BMW of Freeport responded

Receiving reviews like yours is what we always strive for here at BMW of Freeport. Nothing makes our day brighter than knowing our Service Team ensured you not only received the best possible customer service but also made sure your BMW was serviced completely from top to bottom expeditiously. Customer satisfaction is our top priority. Thank you for trusting us with your vehicle and it would be our pleasure to do business with you again for any future needs.

December 22, 2023

I read the reviews before I went . They were mixed . Some said horrible. Some said great . So I decided i ll find out for myself . Con artist. Do not care about customer satisfaction. More

by assiafit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tracey
Print
Dec 27, 2023 -

BMW of Freeport responded

We are sorry to hear you were not completely satisfied with your last service experience. We received your vehicle with a request to perform an open recall campaign and check the vehicle for a state inspection requirement. While performing a visual inspection, the technician noticed a driver-side taillight cracked and tinted front door windows. As part of a state inspection, all lighting must be inspected for proper operation and not have broken or missing lenses. Also, front-side windows cannot block more than 30% of the light. Per your authorization, the taillight has been replaced. Per conversation with Mr. Windfield on Friday, he will remove the illegal tint and return the vehicle to perform safety and emission inspections. Regards, Vlad Osadchyi Service Manager

August 29, 2023

Excellent service, David Silverglad went above and beyond in his communication . Kept me informed every step of the way until the minute repairs were completed More

by Shimart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Silverglad
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Aug 30, 2023 -

BMW of Freeport responded

Hello, we are proud to have such an amazing Service Team here at BMW of Freeport, and it really means the world to us that you took the time to recognize their great communication. We strive to ensure that each and every customer is happy and informed every step of the way. We appreciate your patronage and look forward to doing business with you in the future. Thank you again for your review.

August 22, 2023

Jonathan Muñoz Is the best advisor I ever had . He made sure everything is taken care of . More

by nalper700
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Muñoz
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Aug 23, 2023 -

BMW of Freeport responded

Thank you for your great review. Our Service Team works diligently to ensure our guests have a five-star experience and everything is taken care of. We appreciate your business. Don't hesitate to reach out to us for any future needs, we are here to help.

August 17, 2023

I had very nice experience dealing with Michael Krulewich.He is very professional and knowledgeable. I am happy with the results and price and I will definitely come back to this place when my car More

by Lana W.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Krulewich
Print
Aug 18, 2023 -

BMW of Freeport responded

Lana, thank you for your recommendation and for highlighting how professional and knowledgeable our Sales Team was throughout your purchasing journey. Thank you for being a BMW of Freeport customer and for sharing this 5-star review. We look forward to your next visit.

August 11, 2023

Óscar was great with recommendations and follow ups for the service on the car. Took great care of me . More

by smscbv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Óscar Reyes
Print
Aug 12, 2023 -

BMW of Freeport responded

Hello, we are elated to have had the pleasure of taking great care of you and providing you with recommendations for your future automotive needs. Please reach out if there is ever anything else we can do for you here at BMW of Freeport.

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