BMW of Freeport - Service Center

I recently had the misfortune of visiting the BMW of Freeport Service Department, and I must say that it was an incredibly disappointing experience. From start to finish, it was evident that customer sa Freeport Service Department, and I must say that it was an incredibly disappointing experience. From start to finish, it was evident that customer satisfaction was not a priority for this establishment. Allow me to share my grievances in detail. I brought my car to them in November for an oil change and an air bag issue. Within 24 hours I had $9,000 in so called needed repairs. I had an oil pan and gasket leak, a broken rim, filter issues, etc. I agreed to the repairs since they’re supposedly the experts. Unfortunately, some of the repairs couldn’t be done at the time as some of the parts were back ordered. I brought my car back to the service center the first week of January to finish the repairs. Two days later I get a call that my control module has failed, and even though their technician caused the module to crash, their service contract states that if something fails while they’re servicing your car, the onus is on the owner of the car. That’s not even the worst news. Turns out the control module is specific to each BMW, and the part is manufactured in Germany. To make matters worse, the turnaround time for my vehicle was much longer than initially promised. The delays and lack of communication regarding the progress of the repairs were highly unprofessional. It seemed as though they had no regard for the inconvenience caused to their customers and were indifferent to meeting their commitments. I was told I’d have my car back by the end of that first week in January, but it took them 5 months to get the part, and return the car to me. They gave me the car with tape residue all over the car, and 24 hours later every warning light was on. I dropped the car back at the service center and finally got it back a few days later with the warning lights cleared and the tape residue gone. Lastly, the inside of the car had dirty fingerprints on the seats, headrest, and door. In addition to the poor quality of service, the prices at BMW of Freeport Service Department were exorbitant. I was shocked by the inflated costs for the repairs and maintenance performed on my vehicle. It felt like a blatant attempt to take advantage of customers' lack of knowledge in automotive matters. The lack of transparency regarding pricing only added to the overall frustration of the experience. Overall, my experience at BMW of Freeport Service Department was an absolute nightmare. The staff's lack of professionalism, poor quality of service, exorbitant pricing, and disregard for customer satisfaction were utterly disappointing. I strongly advise anyone seeking auto services to steer clear of this establishment and find a reputable and customer-focused service department elsewhere. More