BMW of Freeport - Service Center

Problem solvers I had a Tech issues with my 2019 X5. Steve Itkin my service advisor made sure the car got repaired and did his best to keep me comfortable while they I had a Tech issues with my 2019 X5. Steve Itkin my service advisor made sure the car got repaired and did his best to keep me comfortable while they had my car for two weeks. He was very helpful in explaining to me what was going on every step of the way. Alex Chu my dealer also helped out with this process too. More

Tracey was the best service writer I have ever dealt with After years of dealing with automotive service departments (mostly unpleasant). I had the best experience ever. Definitely recommend the dealer and e After years of dealing with automotive service departments (mostly unpleasant). I had the best experience ever. Definitely recommend the dealer and especially Traceyto anyone with a Mini More

Services Steve greed me asked all the right questions. Call me when car was ready . Great service. There nothing more to say. . I know that when I’m ready to Steve greed me asked all the right questions. Call me when car was ready . Great service. There nothing more to say. . I know that when I’m ready to update my car . The records will show Tony car had no problems. More

MY EXPERIANCE AT FREEPORT MINI I TOOK MY CAR IN FOR SERVICE I WAS ALITTLE NERVOUS HOW MUCH IT WAS GOING TO COST BUT WORKING WITH TRACEY SHE WORK WITH ME ALL THE WAY AND NEVER ONCE D I TOOK MY CAR IN FOR SERVICE I WAS ALITTLE NERVOUS HOW MUCH IT WAS GOING TO COST BUT WORKING WITH TRACEY SHE WORK WITH ME ALL THE WAY AND NEVER ONCE DID I FEEL LIKE I WAS GETTING TAKEN ADVANTAGE OF. TRACEY EXPLAIN EVERYTHING THE CAR NEEDED AND EVEN EXPLAIN WHAT PRORITY AND WHAT I CAN HOLD OFF ON. DEFINTLY WILL COME BACK TO HER More

Outstanding Service I have had a wonderful experience working with Robert Papappagallo. His knowledge of the issue with the vehicle and his recommendation for further act I have had a wonderful experience working with Robert Papappagallo. His knowledge of the issue with the vehicle and his recommendation for further action was impressive. I would gladly recommend Robert to my friends and colleagues. More

Stupendous Service with a Smile I always know that when I go into Freeport MINI service both my MINI and I are going to get the most competent, caring and overall awesome attention. I always know that when I go into Freeport MINI service both my MINI and I are going to get the most competent, caring and overall awesome attention. Tracey and her MINI Mechanic crew are the best, and I followed her here from a different dealership because the level of service she ensures is unmatchable. Tracey is so attentive, and is always working diligently to make my experience as expedient and comprehensive as possible. I can honestly say that when I leave Tracey I feel as though a close family member has just been looking out for me. My MINI and I are forever grateful for all that she does for us, and I will continue my relationship with Freeport MINI for the sheer reason that Tracey Geraci is at the MINI service helm(or bonnet). More

BEST SERVICE EVER!! I have been to many dealerships and this organization is the best. They take care of you from the moment you arrive. They strive to make sure you leav I have been to many dealerships and this organization is the best. They take care of you from the moment you arrive. They strive to make sure you leave completely satisfied. Highly recommend this dealership. More

Tracey is amazing The mini advisor Tracey stepped up to the plate and hit a grandslam. She is always going out of her way for her customers. She should be a model that The mini advisor Tracey stepped up to the plate and hit a grandslam. She is always going out of her way for her customers. She should be a model that the other advisors should learn from. Great asset to your company and team!! More

HORRIFIC SERVICE DEPT LUXURY VEHICLES SHOULD NEVER YIELD LOUSY SERVICE... There should never be a time when a service dept rushes a woman with a baby, stands by and watches LUXURY VEHICLES SHOULD NEVER YIELD LOUSY SERVICE... There should never be a time when a service dept rushes a woman with a baby, stands by and watches her struggle with a carseat, stroller and baby, and on top of that... does not offer to assist. DISGRACEFUL! DISGUSTING! How dare you BMW of Freeport rush me to return the keys to the loaner and direct me, my baby, the carseat, the stroller, and the baby bag outside in the freezing cold to load everything up, alone?! This blatant disregard for empathy and civility was allowed by other staff looking on, staff passerbys and a so called stand-in Manager who presented himself with an obvious "I could care less" attitude. Again I say... DISGUSTING and DISGRACEFUL!!!! Because you allowed such a place to represent you and behave this way... BMW USA, you should bow your heads in ultimate shame. More

Treated like a VIP Recent service stop and I was greeted by name wiith a smile too. A quick few questions and off I escorted to get my loaner. When I returned to pick up Recent service stop and I was greeted by name wiith a smile too. A quick few questions and off I escorted to get my loaner. When I returned to pick up my car Tracey reviewed what was done and then off I went knowing I would be back . I live out on theisland closer to two other dealers but the treatment I recieved on my 2 Minis keeps me coming back. Thanks again. More