BMW of Freeport - Service Center

I would not recommend the Hassel Service Department to my worst enemy. Jason Barach was rude and did not give any service at all. The Service Manager Jon Choe still has not returned any of my phone calls ( worst enemy. Jason Barach was rude and did not give any service at all. The Service Manager Jon Choe still has not returned any of my phone calls (4 days) and the Warranty Advisor (who did not introduce himself to me) was also rude. The minute Jason realized I woould only use the service department for warranty related issues (and would not line his pockets with commissions) he was disrespectful and demeaning. I am currently working with Mini USA to find resolution to my warranty issue. Since the dealership was sold by the Dell'Aquila family, the entire dealership has gone down the drain. It should go out of business. More

I was railroaded by this dealership from the start. They couldn't find the problem with my car and they tried to say it was parts I put in. They forced me to take parts out of the car, which in my opinion i couldn't find the problem with my car and they tried to say it was parts I put in. They forced me to take parts out of the car, which in my opinion is against Federal Law (Magnussen Moss Act) but they don't care because the New York DMV doesn't care about this federal Law. Hassel also made me pay for diagnosis which they quickly refunded after 30+ days because they know DMV will not do anything to them if they refund any moneys spent by the customer. No loaner either! MINI was no help either, last BMW/MINI product I ever buy! On a side note the sales manager Joe B is fantastic and if my blog doesn't stop you from buying a MINI then see him. Avoid their service operation like the plague. This link will explain everything: http://bmwminirthepits.blogspot.com/ Added - The link will not work because I was threatened by Group Ones lawyers (Group One owns Hassel) in Boston (McCarter & English - Attorney Scott Silverman) and I had to remove the blog. I'm sure someone saved it and it'll show up somewhere on the web again. Mr Silverman of McCarter & English doesn't agree with my First Amendment rights guaranteed by the Constitution! If Group One insists on pushing the envelope with their threats I will have my wife file a Federal Suit against BMW and Group One (Hassel) will be named as co-defendant. Your move! More

Jason Barach gave superior customer care when I came in to the service center with my Mini Cooper. He was attentive and gave updates on the phone both before and after the work was completed on my car. A to the service center with my Mini Cooper. He was attentive and gave updates on the phone both before and after the work was completed on my car. A courtesy car was provided to give me a local ride so that I did not have to wait at the dealership for my car to be repaired. Jason made the experience at the service center a pleasure. More