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BMW of Gainesville - Service Center

Gainesville, FL

4.8
398 Reviews
Call Service Center (352) 376-4511

398 Reviews of BMW of Gainesville - Service Center

Sort by
April 19, 2024

I was very satisfied as usual with my service experience and assistance received from JD. More

by TPHANSEN1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Gallant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

BMW of Gainesville responded

Thank you for sharing your positive feedback! We're glad JD provided you with exceptional service and assistance. We'll pass along your kind words to JD and the team. We look forward to serving you again in the future!

Helpful
April 17, 2024

Jose is amazing! He has the best customer service skills. He kept in communication while also coordinating the repair with my insurance company. More

by jbreedon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

BMW of Gainesville responded

Thank you so much for your kind words! We're happy Jose provided exceptional customer service. We pride ourselves on our team's ability to keep our customers informed and comfortable throughout the repair process. We'll pass along your compliments to Jose and look forward to serving you again.

Helpful
April 17, 2024

The entire team was excellent, highly recommend service at BMW Gainesville to my friends and family More

by ATYSON8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

BMW of Gainesville responded

Thank you for your kind words! We're thrilled to hear that you had an excellent experience with our team at BMW Gainesville. Recommendations to friends and family are the highest compliment we could receive. We look forward to welcoming you back and providing exceptional service in the future.

Helpful
April 11, 2024

They put a capital S in service, competitive rates and extremely courteous. I was treated as a guest not just a customer, thanks to Andy Camacho for making this visit enjoyable. More

by Hnep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2024 -

BMW of Gainesville responded

Thank you for your glowing review! We're happy your experience at our dealership was nothing short of exceptional. Providing top-notch service and ensuring our customers feel valued is our top priority. Andy is truly an asset to our team, and we will pass along your kind words to him. We look forward to welcoming you back in the future!

Helpful
April 09, 2024

Excellent service from the BMW of Gainesville staff, highly recommend. JD is a A+ adviser More

by mrjoed40
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2024 -

BMW of Gainesville responded

Thank you for your glowing review! We're thrilled you had a positive experience with our BMW of Gainesville staff. JD is indeed an exceptional advisor, and we're happy to have him on our team. Your recommendation means a lot to us, and we look forward to serving you again in the future. If you need anything else, feel free to reach out!

Helpful
April 08, 2024

Dave Hepler in service is a pleasure to work with regarding our vehicles. He is always going above and beyond when he is able and more than willing to meet our needs. We appreciate that type of atten More

by Scottbarispe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2024 -

Scottbarispe responded

Thank you team BMW Gainesville!!!!!

May 28, 2024 -

BMW of Gainesville responded

Thank you for your wonderful feedback! We're thrilled to hear that Dave has consistently provided you with exceptional service. His dedication to going above and beyond to meet your needs is something we highly value. We look forward to continuing to serve you and appreciate your loyalty. See you next time!

Helpful
April 01, 2024

Promt and friendly Car returned clean Detailed info on service performed Service advisor very good More

by DRKEGROSSMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2024 -

BMW of Gainesville responded

Thank you for taking the time to leave us a review! We're happy you found our service prompt and our staff friendly. We appreciate your kind words about our service advisor as well. We look forward to serving you again in the future!

Helpful
March 29, 2024

interested in my concerns. Very helpful and Very professional David is the best service man you have. More

by pa0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2024 -

BMW of Gainesville responded

We're thrilled to hear about your positive experience with David and our dealership! Providing excellent service and addressing customer concerns are top priorities for us. We appreciate your business and look forward to serving you again!

Helpful
March 24, 2024

Welcoming, interested in my concerns and helpful During the time that I has been seen in the deeler they have been very concerned about may need More

by alfiro2000
Recommend Dealer
Yes
Employees Worked With
Andy Camacho
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Mar 25, 2024 -

BMW of Gainesville responded

Thank you for your feedback! We're happy you had a welcoming experience. We appreciate your trust in us and look forward to continuing to assist you with any needs you may have in the future!

Helpful
March 22, 2024

Andy is always phenomenal. He provides excellent customer service, he’s informative, and I feel like he genuinely cares about the concerns that I have regarding my car. More

by Angel_mcduffie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2024 -

BMW of Gainesville responded

It's great to hear that Andy has been so helpful and caring. We appreciate your kind words and trust in our service.

Helpful
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