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BMW of Henderson

Henderson, NV

4.7
696 Reviews
As one of the largest BMW dealerships in Nevada, BMW of Henderson is the best source for all new or used BMW models. Located just southeast of Vegas in Henderson, our showroom can be found at the Valley Automall. With an expansive inventory of both new and used BMW vehicles for sale, and a large selection of other used cars, trucks, and SUVs for sale, we are sure to have the perfect new or used vehicle for you! Check out our website today, or visit our showroom in Henderson to learn more.
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261 Auto Mall Drive

Henderson, NV

89014

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Showing 696 reviews

August 02, 2021

Christian (Ian) was a fabulous service advisor and went above and beyond to be sure that I was happy and understood all services provided. I appreciate him very much. More

by lisarische
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Mandapat
Aug 17, 2021 -

BMW of Henderson responded

Hi, thank you for your positive review. We're happy to have been of service to you. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 01, 2021

Great service. Extremely attentive and I always felt cared for. This is our fifth car from Henderson BMW and I’m sure it’s not our last!! More

by Dkoutsulis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Darrel, Ray Spath
Aug 17, 2021 -

BMW of Henderson responded

Hello, your comments keep us motivated and working hard for all our guests! We sincerely thank you for the positive review, and look forward to seeing you again soon!

July 31, 2021

I arrived for routine service on time, my car did not go back to the service area for another 45 mins. My service associate seemed new or inexperienced. He presented me with a $750 estimate for 40,000 mile More

by not2impressed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service advisor 9063
Aug 17, 2021 -

BMW of Henderson responded

Hi, we regret to hear that your experience with us was not a more positive one. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (702) 570-0278 to discuss what we can do to help.

July 31, 2021

I dealt with Christian before he has always tried his best to accommodate my family the best he could no matter what was going on. More

by L.b.diamondz007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian
Aug 17, 2021 -

BMW of Henderson responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Henderson! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 31, 2021

Outstanding service! My X3 needed new break pads replaced, Christian made it happen in a timely manner. I got my car It was impeccably cleaned & washed. More

by Elsa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Mandapat
Aug 17, 2021 -

BMW of Henderson responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Henderson! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

July 30, 2021

Clean and inviting facility, and professional personnel. Found and corrected issue with rear windshield washer system. Returned car in great shape. Did not have a proper loaner available but arranged wit More

by jtech
Recommend Dealer
Yes
Employees Worked With
Kyle Maxwell
Aug 17, 2021 -

BMW of Henderson responded

Hello, thank you for taking the time to share your feedback with us. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 29, 2021

Things started off good but fell off fast. I was told that I would receive a veteran discount when I brought my vehicle in for service the service would’ve been approx $1500 bucks they found over $5000 w More

by eugenejac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ian Modepst. (Last name misspelled). He was very friendly I don’t think he is 100% to blame here
Aug 17, 2021 -

BMW of Henderson responded

Hi we appreciate you taking the time to respond. The staff at BMW of Henderson take our reviews very seriously. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (702) 570-0278 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

July 28, 2021

This is the worst shop I have ever been to. The staff was arrogant and broke their word. This is the worst car experience I have ever had. More

by weiwang653
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
A Japanese name, I forgot how to spare.
Aug 13, 2021 -

BMW of Henderson responded

Hi, we are deeply disappointed by your experience at BMW of Henderson. If you'd like, please contact our General Manager at (702) 570-0278. We'd appreciate the chance to make your experience a positive one.

July 09, 2021

The service advisor told me he didn't have a loaner when I specifically booked an appointment for one. Instead of helping me find a solution he just said it was the booking agents fault. I called the servic More

by saezemail
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Service Advisor
Jul 13, 2021 -

BMW of Henderson responded

Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We'd like the opportunity to discuss this with you. Please reach out to us at (702) 570-0278 at your earliest convenience to discuss how we can turn your experience into a positive one. Take care!

December 21, 2020

I WENT BACK AFTER A HORRIBLE EXPERIENCE ORDERING WITH AN INTERNET SALES PERSON AND GOT VERY LUCKY! THE CUSTOMER SERVICE WAS EXCELLENT AS WAS THE PRICE, MORE THAN A PERSON COULD EXPECT, THE SALESPERSON WA More

by billygbates
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DEVIN ANDERSON, CARLOS OLVERA
Dec 24, 2020 -

BMW of Henderson responded

Hi, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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