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BMW of Henderson
Henderson, NV
696 Reviews
As one of the largest BMW dealerships in Nevada, BMW of Henderson is the best source for all new or used BMW models. Located just southeast of Vegas in Henderson, our showroom can be found at the Valley Automall. With an expansive inventory of both new and used BMW vehicles for sale, and a large selection of other used cars, trucks, and SUVs for sale, we are sure to have the perfect new or used vehicle for you! Check out our website today, or visit our showroom in Henderson to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 696 reviews
November 20, 2020
They replaced my rear tires roughly 17k miles ago on a car with 30k miles. Just had my fronts changed by nondealer and rotated them to rear less than a month ago. Took my vehicle in for service today at car with 30k miles. Just had my fronts changed by nondealer and rotated them to rear less than a month ago. Took my vehicle in for service today at Henderson BMW and they told me my fronts need to be replaced because they are worn- the ones they just sold me 15k miles ago. Obviously they had not expected me to have changed my tires out so they saw that they had changed the rears, so the fronts must now be due. What an absolute scam. Now that my car is out of warranty, it looks like its time to find an honest independent BMW shop to service it. More
by BMW F30
Employees Worked With
Not on the list
November 19, 2020
I thought I had purchased a new vehicle from the internet sales manager. We worked 3 weeks on the deal and it was satisfactory. One day before I was to drive up to pick up my new BMW, he e-mailed me and s sales manager. We worked 3 weeks on the deal and it was satisfactory. One day before I was to drive up to pick up my new BMW, he e-mailed me and said the car had been sold the previous evening! Horrible customer service...Back to MB More
by billygbates
Employees Worked With
Levi Kellum
February 11, 2020
Penny smart, dollar dumb. Tried to return a part and they said I installed it but I didn't because I took my car to an independent BMW repair shop for diagnosis and they said i Tried to return a part and they said I installed it but I didn't because I took my car to an independent BMW repair shop for diagnosis and they said it was my starter. I had a new starter installed and BMW Henderson would not refund my money. The service/parts manager said it had markings that proved I installed it in the car. I suggested maybe BMW sent it that way and he smirked, meanwhile I have two open recalls on my 328i. WOW! BMW can make mistakes!!! Not sure what their customer acquisition cost is but they just paid $44.01 to get rid of one and write this review. More
by pwbednar
Employees Worked With
Parts manager
January 25, 2020
SCAMMER Purchased a second-hand car from this BMW branch. Contacted them online, initial conversation was good, the sales did reply to this online inquiry - g Purchased a second-hand car from this BMW branch. Contacted them online, initial conversation was good, the sales did reply to this online inquiry - great. Flew in to buy the car on-site, brought cashiers check. Claimed that they have to run a credit check on us if the check doesn't go through. Manager was disrespectful because we didn't purchase their warranty after 3 attempts - I get it, it's the 'norm' of car sales, you're upset, no time to care for your customer, right? Car shipped after a weekend and a few days - OK, not to complain, guess the bank was closed. Then the car arrived with a hand-written temporary transfer driving permit for only a few days - Weird, but didn't get my concern. Then the permit expired, but still no update from the registration company -- called them myself and surprisingly, they have not received the title from this BMW. WOW! Emailed BMW and replied that their title department hasn't even sent out my title yet. ALMOST THREE WEEKS after I purchased the car in full and NO TITLE HAS BEEN GIVEN TO ME. And NO UPDATES NOR ACTIVE CONTACT IN BETWEEN. Really? More
by yhuonyc
Employees Worked With
Eric
August 12, 2019
Worst service center. No communications with customer and no call back. Left over 5 messages for 3 days never updates status and call back. Never recommend this service cen No communications with customer and no call back. Left over 5 messages for 3 days never updates status and call back. Never recommend this service center for BMW. More
by unicorn
Employees Worked With
Christopher Fox
August 09, 2019
Service department is really poor Horrible customer service department. Service manager Joe has no customer service abilities at all. Took my 3 series in for a couple bmw recall items. Horrible customer service department. Service manager Joe has no customer service abilities at all. Took my 3 series in for a couple bmw recall items. After one week of being in the shop I went to see Joe. I asked Joe why my car was not complete and he blamed BMW. He said BMW didn’t send the dealership the parts needed to make the fix. I asked Joe why does BMW send out a recall to me and they don’t send the dealer the parts, he said to ask BMW, so I did. BMW told me to ask my service manager why he scheduled the recall without having the part on hand. Joe is a short tempered irritable individual and should not be a service manager. My family is in the market for a new vehicle. Joe has just cost BMW the sale of a new X5 because there is no way I will buy another BMW as long as I live in Henderson because of the terrible service department. I love my BMW but Henderson BMW is terrible. . More
by Shannon
Employees Worked With
Service Manafer Joe
June 21, 2019
Service department helpful and courteous I bought a used 2013 5 series in 2014 and it has been a great car. I went there on a Sunday to browse, saw it and the next day when they were open I c I bought a used 2013 5 series in 2014 and it has been a great car. I went there on a Sunday to browse, saw it and the next day when they were open I called and the salesmen brought it to my place of work for a test drive. Now that's service. It's time to upgrade to an SUV for my 3 grandchildren to ride in and am going back to BMW of Henderson. The service has been great, yes sometimes your car has to spend the night...so what. Life happens. Communication has been good when the car was serviced and the entire staff is always friendly. So as I said I am going back for an upgrade and I will write another 5 star review I am sure of it. More
by Rose R
Employees Worked With
John
May 17, 2019
False advertisement I recieved a $100 off card from this dealership after I bought a brand new car and when i came to redeem it they said “we dont accept this anymore” so I recieved a $100 off card from this dealership after I bought a brand new car and when i came to redeem it they said “we dont accept this anymore” so be careful of what you are getting in the mail or signing up from this dealership because they can say no to everything just like that! i dont have trust to this company anymore. More
by Csantiago
Employees Worked With
Devon
April 12, 2019
Great people to work with! I found this dealership through AutoTrader and send them a request for information on a car I was interested in. I heard from Levi Kellems within a f I found this dealership through AutoTrader and send them a request for information on a car I was interested in. I heard from Levi Kellems within a few hours of my sending them the request. Levi was very professional, detailed oriented in his communications and wasn’t your typical "pushy" car salesman. He respected the packages/options that I was interested in which most of the other dealerships/salesmen I had worked with thus far had paid little attention. The car that I contacted him about did not work for us but I know these are the guys I will go with next time I am in the market for a vehicle. More
by Devesh
Employees Worked With
Levi Kellems
February 05, 2019
HORRIBLE SERVICE DEPARTMENT!!! Henderson BMW is a joke! Horrible service department. Poor communication and no sense of urgency, not to mention RUDE. Our 650i has never been repaire Henderson BMW is a joke! Horrible service department. Poor communication and no sense of urgency, not to mention RUDE. Our 650i has never been repaired correctly and ends up back in service after about two days. Every single time. It's still not fixed. And of course they never have any loaners available but they keep your vehicle for at least a week. We will NEVER buy another BMW. Do not use this service department!!! More
by KatieS
Employees Worked With
Lisa, Rigo
