BMW of Henderson

Poor service. Won't update you. Routed to Voicenails. Over 24 hours and no ipsate. Called several times. Service Rep not answering phone, did not return calls, when asked where she is, other employees s Over 24 hours and no ipsate. Called several times. Service Rep not answering phone, did not return calls, when asked where she is, other employees say "I don't know." Customer service in service department keeps leaving her station and greets her coworker and talks a storm with him and ignores me, the customer, and more interested in a potential date than helping a customer. Guaranteed salary equals no motivation from these employees. I also asked if so could be notified when my vehicle would be ready to pickup from the girl behind the counter and she said we will bring it out. I asked again.can you tell me when you will have it out and let me know. She then said yes. I asked this since it was not ready to pick up at 6:30pm as promised. The customer service girl never told me when it's ready. I had to keep checking every 10 minutes. After 40 minutes of waiting, I asked the girl when my car will be ready. She said oh, it's now ready. I asked her why didn't you tell me, I was waiting for awhile. She lied and said I never told you I would let you know when it's ready. Customer service and service representative don't care about getting business from those girls. They only care about their coworkers abd chatting with them or disappearing completely so that other employees can't find them. You will need to voice record what they say as they won't admit what they have said or have no clue what is going on. They are so backlogged and don't know what is going on in their own service department, that they don't know what is going on. Also I was told by Malisa that we don't know what is going on with your car. Malisa said "the navigation is so complex, and we honestly don't know what is going on." More

General Manager, Eric Ziegenbein rude and disrespectful I was contacted via email after visiting this dealership to ask about my experience. Unfortunately, the salesman I dealt with was angry that i didn't I was contacted via email after visiting this dealership to ask about my experience. Unfortunately, the salesman I dealt with was angry that i didn't buy a car that he had "chosen" for me and informed me that I should buy. Apparently, they felt that buying a 1 year old car with 35k miles was "the right car" for me, even though I didn't want it. Coincidentally, I received an email form Mr. Ziegenbein 2 months after the incident, asking how my experience was. I let him know that I was treated poorly by his salesman. Instead of expressing and empathy or remorse, he was basically a smart alec. General Manager, Eric Ziegenbein was rude, condescending, and disrespectful to me. His actions were inexcusable and shameful for the dealership. Check out the other reviews on this guy, you'll see them on line. This is how he is towards countless others. I suggest that the Regional managers tighten the leash on this guy before he destroys the reputation of the 2 BMW dealerships in town. More

Dishonest and a scam for service I'm not going to get into everything because it is to much. We had our steering angle sensor replaced just over a year ago because some lights were co I'm not going to get into everything because it is to much. We had our steering angle sensor replaced just over a year ago because some lights were coming on. We drove it for almost a year and the same lights came back on so we call BMW of Henderson and they said to bring it in and it will be under warranty if it is the steering angle sensor. When we got there they scanned it, drove it and said they need to recalibrate it and it still had a problem. Now there saying it needs an alignment, I said if the alignment doesn't fix it I'm not paying for it because the alignment seems good to me, they said ok. So we scheduled for an alignment. We went back in and had the alignment done and they said it was the steering angle sensor, so we said great it's warranty and our service guy (THE ASSISTANT MANAGER) started to back step on what he had just said and now their trying to come up with any other problem to not have it warranty. We did not have to pay for the alignment but they did not give us our scan fee back like they said they would. We made another appointment to have them fix it and the alignment because it pulls to the right now and was fine before they touched it, but now their saying my tie rods are bad (rusted) and they forgot to tell us that last time. Last time they said it should fix the problem have a nice day. I looked and the tie rods are not rusted. I will never go there again. There is more to this horrible service center but I'm tired of typing. They are very dishonest. Go somewhere else they are not helpful here. I'm very upset, this will not end here. More

Worse dealership EVER!!! Bought 2 cars. One was to be shipped. paid to have it shipped. They never paid the driver. So I had to pay him so that he would release the car. They Bought 2 cars. One was to be shipped. paid to have it shipped. They never paid the driver. So I had to pay him so that he would release the car. They said they were going to refund me for the money I paid. Have been in the dealership on several occasions asking for the money and it's always an excuse!!! The entire dealership are very unprofessional and misrepresent everything BMW stands for. They fail to understand that it's the customers reviews and word of mouth that keeps their business in business. More

Rip Off - Scam Do not ever, I repeat ever take your car here for repairs! This place will scam you out of every last dime you have. I took my car here for a simple Do not ever, I repeat ever take your car here for repairs! This place will scam you out of every last dime you have. I took my car here for a simple coolant leak. Everyone informed me not to take it to the dealer because they will over charge you. Needless to say I took it there anyway because of some bad experiences I had with previous mechanics. This was the worst experience I have ever had with ANY repair shop! They charged me over $1100 to fix 3 hoses. The service rep promised I would not have to bring my car back for coolant issues because they replaced all the hoses and everything was perfect. Two weeks later while I was in the drive thru, one of my coolant hoses exploded. There was coolant flying everywhere, my car was smoking, my coolant light came on, the lady in the drive through was yelling your car is smoking. I had to pull over and park the car. BMW offered to towed my car in after the third time coming down for the same issue. At this point under my hood coolant droplets was everywhere eroding my engine and causing major damage to other parts. BMW fixed it at no additional charged and apologized for any inconvenience they may have caused. One week later a blew a head gasket. Please do yourself a favor and never take your car here for repairs. They will con you out of your savings account and still not fix your car. More

Severe lack of customer service and poor attitude! Found a car online and submitted request for info. Internet manager replied quickly, however once we started "dealing", it was near impossible to get Found a car online and submitted request for info. Internet manager replied quickly, however once we started "dealing", it was near impossible to get a response and when I did, it was handed over to the "new car sales manager", who sends the initial numbers-which are ridiculous and who ever pays the first number thrown at them from a car dealer?????? Since I was not getting a reply from the internet manager, I decided to drive clear across town (wasting my time) to the dealership to get things figured out so the car was not sold in the meantime. Amazingly, I get a response when I am 5 minutes away from the dealership from the new car sales manager. Then I am greeted by yet another sales person ans she tells me while test-driving that the sales manager is "doing crazy deals today", when back at the dealership, she pulls up my info and says "the numbers are the numbers" and they refused to deal at all! Hold on to your hats- we're getting CRAZY now!! I was appalled as I have never come across this in all my years buying cars. I left the dealership (not happy) and e-mailed the new car sales manager informing him of what had just transpired and he could really give a s*#t less and told me the same as the floor salesperson-the offer is the offer and they are not changing it. WOW!! is all I can say. I have purchased 2 BMW's from this dealerships sister dealership and should have just gone back to that one where they have customer service skills and will work with you. This dealership is a ripoff-go to the one in Las Vegas. I guess Henderson has to pay off their expensive remodel..... More

Run while you still can! I went in to this dealership with my own financing and these jokers STILL have not completed my loan on their end! (Practically two MONTHS later.) The I went in to this dealership with my own financing and these jokers STILL have not completed my loan on their end! (Practically two MONTHS later.) They lure you in by being very attentive .. AT FIRST. Then the nightmare begins. My loan officer at my bank had to call BMW's finance manager because they were giving me inaccurate information. My calls were avoided or not dealt with properly, I have been given the run around since day one. What could have been an easy and smooth purchase turned into a total nightmare. I wouldn't recommend these guys to my worst enemies! These are the people who give car dealerships a bad name! More

Bait and switch, beware! I was Utah for a business trip and calls about a white Camero the dealership had. Talked with Fernando throughout the week and learned thencarnwas st I was Utah for a business trip and calls about a white Camero the dealership had. Talked with Fernando throughout the week and learned thencarnwas still available, I told him to txt me if it got sold. An hour before my flight left I called to verify the vehicle and yup, still there. Called when I land, still there. Drove straight from the airport to the dealership and the dealer drove the vehicle around the front. He told me right off the bat that his partner was not there but the car has been in an accident and has bodywork damage to the front because the tires were too big, I told them that's fine and thought we could workout a deal. He then "checked" with his manager, who didn't even bother to come introduce himself, and came back to tell me they recalled the vehicle and won't sell it. I told the dealers naturally that I was upset, very upset. No one bothered to call me or anything before I got there. I then told them to possibly find me other Cameros under auto nation. 24 hours later, nothing. This just proves they a lot of dealerships want nothing but your money. Auto nation gmc off of Sahara took care of me but bmw of Henderson didn't even bother. Stay away from this dealership, they will bait and switch you just as they did me. More

Waiting for issue to be resolved Coming soon I am waiting for the issue to be resolved before I place this submission against this dealer, I figure I would try one last time Coming soon I am waiting for the issue to be resolved before I place this submission against this dealer, I figure I would try one last time More

broken promise Looked online for a cpo and found one at this dealership, but I would have to take care of taxes and dmv since i live out of state. After speaking and Looked online for a cpo and found one at this dealership, but I would have to take care of taxes and dmv since i live out of state. After speaking and getting all the info both on the phone and online, I decided to go and see the vehicle in person, I already took care of all the financial myself and asked to how long I would be out there, I was assured that I would be there no longer then 2 hours, after 6 hours and still there, I finally got to the f and i guy, I told my associate I did not want anything I just wanted to sign the papers and leave, the f and i guy starts giving me the hard sale, tried to be nice at first, but he was just really pissing me off. Finally out of there, now the car has a problem, they picked it up from the resort I was at, and finally at around 12 noon the next day it was ready. I told the manager about the problems I was having with the f and i guy, and he said he heard all about it, and said the f and i guy was just kidding with me, no he wasn't and he doesn't know me. Only my friends joke around, but in a business transaction dealing with my money, no jokes allowed. They were going to send me some paperwork to my house asap, and two weeks later it shows up, and they still have not taken care of my trade-in. I was going to purchase another product from my local dealership but my connection left for another job so I called back henderson, got a price I agreed on paid for it up front and was promised to receive a confirmation right away. Still waiting two days later and probably more. Makes you wonder about customer service with them More