BMW of Houston North

Last week I called my primary Service Advisor, Jeremy, about an issue with the balancing of one of my tires. Even though this was not an emergency, Hh quickly worked with his scheduler, Jessica, and got about an issue with the balancing of one of my tires. Even though this was not an emergency, Hh quickly worked with his scheduler, Jessica, and got me scheduled for an appointment later in the week, which was excellent; especially in light of the severe rain we were experiencing and projected for the rest of the week. I sincerely appreciated that he let me know up front, that he would not be in the office on the day of my appointment. He said he would coordinate with one of the other Service Advisors, Jason, to ensure everything was arranged, and that Jason would oversee the work to be done. When I arrived at the dealership for my appointment, Jason was waiting for me and ensured that my vehicle was expeditiously attended to. The technician ensured the re-balancing work was correctly done, and confirmed, via a road test drive, that there were no longer any vibration issues with any of my vehicles tires. I truly appreciated the responsiveness, the professionalism, and the customer focus by all of the Service Department members I interacted with. More

The times I have visited BMW N. I always feel like it is the most welcome and professional dealership bar non from parking lot to my contact. My personal contact always goes through I always feel like it is the most welcome and professional dealership bar non from parking lot to my contact. My personal contact always goes through every detail and is very patient with every question. More

We have the opportunity to by my second BMW on this dealer ..we come back because we like the personal… they always willing to help us buy the perfect car dealer ..we come back because we like the personal… they always willing to help us buy the perfect car More

The team went out of their way to help me with the information I asked for they were patient and respectful thanks information I asked for they were patient and respectful thanks More

I just serviced my car here and they take a good care of your car.This place is very friendly and everyone is very kind and helpful here. If you need help with your BMW ask for Jeremy. Jeremy is very profes your car.This place is very friendly and everyone is very kind and helpful here. If you need help with your BMW ask for Jeremy. Jeremy is very professional and he goes above and beyond for his clients. I love this dealership. More

The UVEYE is one of my favorite equipment of the dealership because I and the service department knows how the vehicle comes in and deliver back to me the same way. Customer service from the servic dealership because I and the service department knows how the vehicle comes in and deliver back to me the same way. Customer service from the service advisor and cashiers is one of the best so far More

The ease of interaction, selecting and purchasing was smooth from start to finish. I highly recommended BMW Houston North for your car buying experience. smooth from start to finish. I highly recommended BMW Houston North for your car buying experience. More

My purchase commitment exploded with an incompetent new salesman. I reached out to Khi lib to help cancel the transaction which he did gracefully. Within hours he called back with more delivery information salesman. I reached out to Khi lib to help cancel the transaction which he did gracefully. Within hours he called back with more delivery information and made me feel confident in re-committing to the Purchase. Khi lib salvaged the deal and my wife now has a beautiful new 430I GC. Great team at BMW Houston North. More

My Service at BMW of Houston North went great and Victor my advisor was excellent. my advisor was excellent. More

My Service Advisor, the technicians, and the Service Department support staff were very professional and efficient, in getting my X6 M50i quickly repaired and serviced. During the initial inspection of Department support staff were very professional and efficient, in getting my X6 M50i quickly repaired and serviced. During the initial inspection of my vehicle in preparation of the 4 wheel alignment, it was discovered that the bushings on the thrust arms bushings were leaking. My Service Advisor expeditiously confirmed that parts were available at the dealership, and that a loaner could be provided. The work was projected to take 4 - 5 hours, and the mechanics/technicians met that time frame, to include the original scheduled 4 wheel alignment, tire balancing and rotation, and the additional required transfer case servicing. My Service Advisor, kept me appraised throughout the entire repair and servicing process. More