BMW of Houston North

My salesperson was very thorough and genuine. Stacey Abney met all of my expectations. She made my experience very enjoyable. She was very knowledgeable and informative. I will reccomend her to all of Abney met all of my expectations. She made my experience very enjoyable. She was very knowledgeable and informative. I will reccomend her to all of my friends for future purchases. More

THE SERVICE IS OUTSTANDING AND THE EMPLOYEE SUCCEEDED OUR EXPECTATIONS!!!!! GREAT CAR AND GREAT PEOPLE, THE SELLER WAS VERY EXPLICIT WHEN HE EXPLAINED ALL THE CAR FEATURES AND MADE SURE WE UNDERSTOOD EVERYTH EXPECTATIONS!!!!! GREAT CAR AND GREAT PEOPLE, THE SELLER WAS VERY EXPLICIT WHEN HE EXPLAINED ALL THE CAR FEATURES AND MADE SURE WE UNDERSTOOD EVERYTHING HE SAID. More

Hannelore is great to deal with no pressure, she gives you the same respect whether you are buying an M5 or a 328. She is responsive via email and phone, and would deal with Hannelore with no hesitation you the same respect whether you are buying an M5 or a 328. She is responsive via email and phone, and would deal with Hannelore with no hesitation. I hope to deal with Hannelore for many years to come. More

Great sale from beginning to end. Customer service was second to none. Purchased this vehicle for my youngest daughter and she is over joyed. Thanks guys. second to none. Purchased this vehicle for my youngest daughter and she is over joyed. Thanks guys. More

I enjoyed my time there and everyone was very helpful. Got what I wanted plus more, the sales rep was very polite and nice. A little taken back by the strictness but definately worth it. Got what I wanted plus more, the sales rep was very polite and nice. A little taken back by the strictness but definately worth it. More

I initiated my inquiry via the Internet. BMW North Houston responded through an automated reply. Since it was after hours on Friday night, the dealership called on Saturday morning asking if they cou Houston responded through an automated reply. Since it was after hours on Friday night, the dealership called on Saturday morning asking if they could make an appointment for me to test drive the X5 I inquired about. I did go by for the test drive and the salesman, Dieter Lehmann, greeted my wife and me. He was very helpful, friendly and did not apply a "hard sell" approach. Dieter was very knowledeable about the X5 and assisted us with the test drive. The dealership was even willing to match a discount program my company has at a different BMW dealership in Houston. I was very pleased with the price of the X5, but would have liked to get a little more in trade for my Audi Q5. Although, the price and trade were acceptable. When I made the decision to buy the X5, Phyllis was equally knowlegeable, courteous and helpful with the closing documentation. As a result of my experience, I will use this dealership again in the future and would recommend them to my friends. More

It was an easy and relaxed experience evaluating the BMW 335d with a thoroughly informed sales associate. Ben Chiu made our visit a real winning experience. It is rare to encounter such a well prepared sale 335d with a thoroughly informed sales associate. Ben Chiu made our visit a real winning experience. It is rare to encounter such a well prepared salesman. He gets my top rating. More

I had a fantastic buying experience with Hannalore Briggs. She showed me the workings of the car and drove it herself so I can see how it drives before my first test drive! I really appreciated the ef Briggs. She showed me the workings of the car and drove it herself so I can see how it drives before my first test drive! I really appreciated the effort she put in to educate me about the car. I highly recommend Hannalore because she is very experienced and knowledgeable about BMW and her after sales service is unbelievable! More

In July 2009, my husband and I were looking for a new BMW 328 hardtop. We walked in, met with a salesman, told him what we were wanting to test drive, and he dismissed us as if we weren't serious buyers. H 328 hardtop. We walked in, met with a salesman, told him what we were wanting to test drive, and he dismissed us as if we weren't serious buyers. He found some keys to a car, gave them to us, and said "just start clicking the "lock" and "unlock" button until you find it in the lot". Really? Ok. So we go for our test drive, but decide not to buy at this dealer because of the lack of customer service. In August 2009, we find the car I want and drive to College Station to pick it up (excellent customer service, by the way). 1 month into owning my car, I notice my tire pressure is low in one tire. The husband fills the tire up and about a month later it's low again. Around this same time, I managed to get a nail in another tire. So, I take my car in to Houston North get the nail out and since I bought the tire warranty when purchasing the vehicle, it was covered. I had them look at the other tire that was leaking. BMW said yes, there is a slow leak, but they will not cover it. I told them that I had a warranty. They gave me the number of the 3RD PARTY tire warranty company. Guess what.. not covered. BMW refused to cover it and the warranty people wouldn't either. This is all over a period of 4 days. (Day 1, sat there for 6 hours and had me drive home with a patch while they ordered another tire for the one with the nail on it. Day 2, show up at opening for my new tires. They forgot to order them. I go back home. Day 3, go back up in the morning and the tire didn't show up in the morning shipment like it was supposed to. Waited 3 hours before they decided to give me a loaner. Still wasn't ready by the end of day 3. Day 4, go in and the 3rd party warranty company refused to pay for my tire with the leak and I'm out somewhere around $1,000 (had to pay for both tires and they had to reimburse me for the one with the nail). Really excited to pay around $500 for a new tire after purchasing a brand new car). September 2011 - Went in for a routine oil change. They said no longer than an hour. It took 45 minutes for my service advisor, Sandra, to even greet me. After waiting 2 hours for an oil change, I open the door to get into my car and the guy that had pulled my car around left grease on door from his hands and grease shoe marks on my floor mats (I have light cream interior). So, I went back inside to tell my service advisor and she had already left for the day! Really? You leave while you still have a customer? I complained to the manager and thankfully got new floor mats. 2012 - went to Katy - Millennium West - Great, nice people January 2013 - Need to get my battery checked because it was acting up. Didn't want to wait 3 weeks for the Houston West dealership and Houston North had an opening that day. I take in Friday afternoon, tell them what's going on and that I also need the oil topped off. Marco walks up and says my service advisor Eric was busy, but he'd get my information so I can get on my way. My husband picked me up so I didn't have to take a loaner. Saturday around 12:00 I had yet to hear from anyone. I called 13 times and got a voicemail every time. Finally after calling over and over, I got a hold of the receptionist. I asked for Eric, my advisor. "Eric isn't in today". Great. So, I finally get a hold of Marco. (2pm at this point and they close at 4pm). He looks into my file and sees that a technician put my car on hold so it hasn't even been touched yet. I said I need a loaner because I have to get to work on Monday. Monday I go to pick up my car and they forgot to top of my oil. So, Marco, the service advisor, grabs a bottle of oil, unscrews the cap, and fills it up. This seemed really strange to me, but I just wanted to get out of there. Also, grease on the floor mats again. That made me happy. During all this, my car is parked in the middle of the "garage" and my hood is propped open and I'm standing outside my car and two managers walked by and didn't say hi or ask if I needed help with anything. Customer service at its finest. Please please please go somewhere else if you can! More