BMW of Houston North

Poor customer service, Wrong Avertisement , Negative and Rude Attitude of the sales person , even the Managers were not helpfull. They were just hanging around, sales person did not know any details on ince Rude Attitude of the sales person , even the Managers were not helpfull. They were just hanging around, sales person did not know any details on incentives & rebates on preowned 5 series. Also they were making fun of the situation acting like BMW is the superior brand and to own one I have to be rich and act like i have money when i walk in to the dealership. (On saturday i decided to stop by to this dealership with down Payment in my pocket wanting to buy a 5 series. I was driving my daily driver car infinti wearing jeans & tshirt) long story short I will never buy a BMW because of this bad experience & definitely NOT from this North Houston Location even if i decide to buy one. I would like to mention some names from dealership here but it is not required. Avoid this North Houston location please. More

This is my second purchase from the dealership my first was also a nightmare. Since the dealer is close to my house I choose to go there again. I purchased a 335i BMW from this location and upon buying the was also a nightmare. Since the dealer is close to my house I choose to go there again. I purchased a 335i BMW from this location and upon buying the car my husband noticed multiple things wrong with the car. My husband is a mechanic and stated he would have never let this car pass. Anyhow, I purchased the car and the next day it went into the shop. It has now been 3 weeks BMW STILL has the car. My husband was told that the car was ready upon doing the walk thru he noticed there was something wrong. He stated it to the Service Manager who said it is fine. At that time another service personell walked up stating that he will not let the car leave in the condition it was in.. Baffles me how the SERVICE MANAGER was going to release the car but a service personell stated other wise.. I also, called to check the status one day and was told they do not know where my car is... This was after I left 5 voicemails and kept getting the answering service. No one at BMW really cares about the customer service - I work for a company that thrives on providing exceptional customer service. The interior of the car looked like someone took a rock and rubbed the door panels. The salesman who sold me the car was fired and never communicated with the service department what needed to be completed. It was my husband who called checking on the status and was told by the female service advisor that they did not know what needed to be completed... Are you serious? So you just let the car sit there? Apparently BMW has other customers they need to attend to. My personal expierence here again was horrid. I recommend the woodlands over north houston. I hope they take note of my review even though they probably do not care. A customer is a customer whether its $1.00 they are spending or $100,000. More

I had the opportunity to purchase a car fro BMW of Houston North just a few weeks ago. I could not have been happier with the transaction, or with the excellent service I've received since. A huge tha Houston North just a few weeks ago. I could not have been happier with the transaction, or with the excellent service I've received since. A huge thank you to my Customer Advisor, Alex, my Service Advisor, Allison, and to Lonny, Scott and Mike for making everything about buying a car as easy and enjoyable as it can be. I'll be back. More

I wrote a critique of BMW North recently and would like to update it since the problem appears to be resolved. Three weeks ago, I cancelled a sale at BMW North. I was originally told that the vehicle was a to update it since the problem appears to be resolved. Three weeks ago, I cancelled a sale at BMW North. I was originally told that the vehicle was available for 1.9% financing and it later turned out to be a previously titled car therefore not eligible for the low financing. I was also not happy with the financing department and my credit card was not credited with the $3000. that I had given as a down payment for over 15 days when I received the bill and called the dealership. Resolution: I asked the sales manager, Mr. Soza to credit my card and pay the $30. interest for the 1/2 month. He immediately credited my account and sent me the receipt. He also clearly labeled the pre-owned cars with the 1.9% financing on those cars that qualify. I appreciate that Mr. Soza resolved the issues. Carla Smith More

Lonny took excellent care of my wife and me when he helped us purchase our last vehicle. Lonny personally found the deal that we were looking for and made the experience surprisingly positive. He and helped us purchase our last vehicle. Lonny personally found the deal that we were looking for and made the experience surprisingly positive. He and his team rolled out the red carpet on every occasion, not only during the sale but every time we visited the dealership. We will be repeat customers soon. More

I read some of the previous reviews and am shocked! I've purchased several pre-owned cars from these guys and had service work done many times. They are the most professional and customer friendly group I' purchased several pre-owned cars from these guys and had service work done many times. They are the most professional and customer friendly group I've ever worked with...100% of the time. Literally, just ask for something and they will accomodate. Lonny Soza has been my salesman and I found out he took over as the sales manager. Ask for him and I know you will be happy. And by the way, I'm a pretty big internet shopper and these guys will compete. Like I said, I've bought several cars from them and about to get another one. . More

Lonny and his team are excellent. I have dealt with him several times in the past and he has always gone above and beyond to ensure satisfaction. I have referred several of my friends and family to him an several times in the past and he has always gone above and beyond to ensure satisfaction. I have referred several of my friends and family to him and they have also been very, very happy with the service they've gotten both during and after their purchase. I would highly recommend Lonny and his team of professionals. They are trustworthy, competent, and willing to go the extra mile. More

Very fair, great customer service, easy to work with. Great value for my trade in. would highly recommend them. Financing was easy and I was in and out of dealership with out any issues. Thanks and keep Great value for my trade in. would highly recommend them. Financing was easy and I was in and out of dealership with out any issues. Thanks and keep up the good work ! More

Lonny has made me feel like a valued customer beyond any expectation I have had in the past with a new car lease/purchase. I had one minor issue which he went out of his way to resolve to my satisfaction a expectation I have had in the past with a new car lease/purchase. I had one minor issue which he went out of his way to resolve to my satisfaction and beyond. The dealership is professional, clean and everything you would expect from BMW. My service experiences have been excellent with a high quality of work in a timely manner. The car itself, an '11 5 Series, is amazing. This is my first BMW and my first time to deal with BMW Houston North and I intend to be a lifelong customer to both. I would highly recommend BMW Houston North to anyone in the market for a new BMW, or even a pre-owned, and I would most definitely recommend the 5 Series as this car is amazing. More

Car was under warranty, but service advisor had to be reminded even though written on printed form. Wanted to charge over $500 to replace SMG relay ($20 part) and battery ($180), including charging me to reminded even though written on printed form. Wanted to charge over $500 to replace SMG relay ($20 part) and battery ($180), including charging me to charge up the battery. Same battery can be found for less than $120 fully charged. I refused the service, but was charged for diagnostic ($89) plus an additional "miscellaneous" fee which I complained about and they took off without any explanation. In addition, trash left in vehicle (paper floor mat and paper car tag). And, to top it off, they did not even wash the car after both advisors said it would be done. More