BMW of Houston North

I was very pleased with the service advisor. Arielles communication was very appreciated. Great service from all aspects of my service from greeters, technicians video, to pick up. Thank you Arielles communication was very appreciated. Great service from all aspects of my service from greeters, technicians video, to pick up. Thank you More

My recent experience with BMW Houston North was nothing short of horrid. From the very start, my sales rep, Alex Gheith, was dismissive and condescending, and the situation only went downhill from there. short of horrid. From the very start, my sales rep, Alex Gheith, was dismissive and condescending, and the situation only went downhill from there. After I mentioned I had received additional details on the retail value of the vehicle I was considering, Alex berated me and continuously spoke down to me, trying to lecture me about the differences between a 2025 CPO and a non-CPO car. Instead of providing clarity, he deliberately stalled and dragged out the process, making what should have been a straightforward test drive and discussion into a frustrating ordeal. When it came to trade-in and vehicle values, the outcome was the exact opposite of what I had been led to believe. His approach was not only misleading but also purposefully manipulative. To top it off, when it came time to talk about the actual price of the vehicle, Alex’s stance was essentially: “The price is what the price is, this is what we’re selling them at, and there’s no need to negotiate.” This was despite the fact that I had made it abundantly clear at the very beginning that if he was unwilling or unable to negotiate—even one dollar—I wanted to know upfront so I could take my business elsewhere. What makes this worse is that I walked into BMW Houston North fully prepared to make a deal that day. I had the title and extra keys for my trade-in in my pocket, with every intention of leaving the dealership in a new car. Instead, I left insulted, frustrated, and convinced that I will never purchase from BMW Houston North. The entire experience felt dismissive, disrespectful, and orchestrated to waste my time. Having previously purchased my brand-new BMW X7 from BMW of The Woodlands, I am now seriously reconsidering whether I will even return there in the future, given the relationship between the two stores. This was an absurdly poor experience, and I would strongly caution anyone against dealing with BMW Houston North—or with Alex Gheith in particular. More

Jeremy Gold was my service advisor - he was fantastic. Love him. A young man named Jaime took me to my moms house while my car was being serviced. He was very nice, professional & courteous. When it w Love him. A young man named Jaime took me to my moms house while my car was being serviced. He was very nice, professional & courteous. When it was time to return to BMW a young man named Marcus picked me up. He was very personable & friendly. I felt very comfortable with all the employees I interacted with at BMW North Houston. More

Definitely felt like I had someone in my court. He promised he would do everything he could to keep it as close to the estimate as possible, and we didn’t have any last minute surprises. He promised he would do everything he could to keep it as close to the estimate as possible, and we didn’t have any last minute surprises. More

My car buying experience was absolutely exceptional! Chris was amazing — professional, knowledgeable, and patient every step of the way. He made sure I felt comfortable and informed throughout the proce Chris was amazing — professional, knowledgeable, and patient every step of the way. He made sure I felt comfortable and informed throughout the process. The management team also did a fantastic job ensuring everything went smoothly. I truly appreciate the level of care and attention I received. This was by far the best car buying experience I’ve ever had, and I highly recommend them to anyone looking for a new vehicle! More

It is very good service. I like Jorge they take care of me a lot. I like Jorge they take care of me a lot. More

Service on September 9, 2025: I just took my BMX X5 out the garage after being parked for over 11 months. When I started it, there was a backfire caution light that showed up along with reduce power. out the garage after being parked for over 11 months. When I started it, there was a backfire caution light that showed up along with reduce power. I know this can occur when a vehicle sits to long whiteout be driven. Know that my family was heading out on vacation on September 10, 2025, I immediately took my vehicle into BMW North Houston. I knew it would be a long shot to get my vehicle checked and serviced for the caution lights, but I took it in anyway with the understanding that it would not get serviced in a short period of time. Anyway, BMW knowing that I was heading out of town the next day was able to get my vehicle serviced for the issue with ease. BMW North Houston has always treated me fairly, and always comes through when I needed them. They are one of the best BMW location in Houston, TX. I strongly recommend you using them if you want your BMX running like new. Finally, I want to give a shout out to my service adviser, Mr. Jason Mendoza. Yes you heard it because he is back at BMW North Houston. Jason, think you for getting my vehicle in and serviced at the last minute. You have always been my go to for all of my BMW, and I’m definitely glad you are back. As always, thanks BMW North Houston for taking care of all my vehicles over the years More

You people at BMW of North Houston answer your phones unlike BMW of The Woodlands. You’re able to accommodate lender cars with a very short wait time and my service manager. Victor kept me abreast of the unlike BMW of The Woodlands. You’re able to accommodate lender cars with a very short wait time and my service manager. Victor kept me abreast of the work being done on my x-ray and Alexa answering the phone and service is very pleasant and connect you to the right people More

My experience was great! Adrian my service advisor was friendly, informative and a joy to work with! I love the digital experience where they send you a video of your inspect Adrian my service advisor was friendly, informative and a joy to work with! I love the digital experience where they send you a video of your inspection and notes about potential work that may need done. I love this dealership and will be back! More

No protection mats was provided to protect my floor mats. They were very filthy after service. No attempt to clean them. I did ask service advisor to make sure they did. I was very disappointed, especially s They were very filthy after service. No attempt to clean them. I did ask service advisor to make sure they did. I was very disappointed, especially since it was not the first time this has happened. More