BMW of Houston North

The BMW dealership offers outstanding sales service, with knowledgeable staff, transparent pricing, and a smooth, customer-focused buying knowledgeable staff, transparent pricing, and a smooth, customer-focused buying More

Clean dealership, courteous managers, finance managers and employees. Everyone very helpful and knowledgeable. Excellent dealership. and employees. Everyone very helpful and knowledgeable. Excellent dealership. More

Jeremy was great! He kept me updated and made sure I was taken care of throughout the entire service process! He kept me updated and made sure I was taken care of throughout the entire service process! More

The service team at BMW North Houston is exceptional. In particular, my service advisors are Justin Wyatt constantly provides an unmatched client experience. I am always impressed with how attentive Just In particular, my service advisors are Justin Wyatt constantly provides an unmatched client experience. I am always impressed with how attentive Justin and the rest of the service team are. I very much appreciate their hard work and quick turnaround. I will continue to patronize this BMW because of the high degree of service I get from the service center. More

"Highly recommend BMW of Houston North. I came in for an X5, the rep made the process seamless. He had a deep understanding of vehicle configurations and options; quickly zoomed in all the I came in for an X5, the rep made the process seamless. He had a deep understanding of vehicle configurations and options; quickly zoomed in all the options we needed without wasting a second of my time. The negotiation was quick, the coordination was efficient, and the attention to detail during the paperwork and delivery was spot on. If you value your time and want a professional, stress-free experience, go see BMW of Houston North More

An exemplary dealership - professional, not rude or pushy - great inventory. We will be returning the next time we need another BMW - our car of choice. - great inventory. We will be returning the next time we need another BMW - our car of choice. More

I am extremely disappointed with my experience at BMW North Houston, and based on my experience, I now understand why this dealership has such low ratings. I purchased a vehicle for approximately $80, North Houston, and based on my experience, I now understand why this dealership has such low ratings. I purchased a vehicle for approximately $80,000 and worked with a sales representative named Nicole (if I recall correctly). During the negotiation process, I was told the vehicle included appearance protection, as this package was already built into the pricing we reviewed and agreed upon. At no point was I informed that this protection would be removed from my contract. When I signed the paperwork, I was under the clear impression that I was purchasing this coverage. Shortly after purchasing the vehicle, I experienced a small dent and contacted the dealership to schedule a repair, only to be told that I did not have any coverage. This was very surprising. That is when I realized the protection package had been removed without my knowledge or consent. In addition, right after driving off the lot, I had to repair a damaged tire out of pocket. Again, this happened within the first month of owning the vehicle. These are the exact types of issues I believed would be covered based on what was presented to me during the sale. This is extremely deceptive and misleading. To make matters worse, within 30 days, a manager contacted me asking for a review. I explained the situation and was told it would be looked into and that they would follow up after speaking with Nicole. It has now been over 90 days, and no one has reached out to me. There is a reason this dealership has around a 2.9 rating on Yelp. Based on my experience, those reviews reflect exactly what I went through. I would also take Google reviews with caution, as I was personally contacted and asked to leave a review shortly after my purchase, which raises concerns about how those ratings are being influenced. I do like my vehicle, but the level of dishonesty and lack of transparency in this process is unacceptable. I am now paying out-of-pocket for damages that I believed were covered at the time of purchase. For a dealership selling luxury vehicles at this price point, I expected professionalism, honesty, and integrity. Unfortunately, my experience has been the complete opposite. I would strongly advise others to carefully review every detail before signing and not rely on verbal assurances from this dealership. More

Exceptional service from the team every time, particularly from Jorge Argueta who is an Ambassador for BMW Houston North particularly from Jorge Argueta who is an Ambassador for BMW Houston North More

Adam is a great service advisor- very helpful. He was quick to find solutions and professional. He was quick to find solutions and professional. More

they did an excellent job in communicating with me during the repair process, Justin gave me a daily update and followed up with me after the repair was done to make sure that i was happy with the repair. the repair process, Justin gave me a daily update and followed up with me after the repair was done to make sure that i was happy with the repair. More