BMW of Houston North

I purchased a 2024 BMW X7 and BMW of Houston North's salesman, LUC, had NO IDEA that the 3rd row vents are NOT STANDARD! I was already unhappy with the purchase, he ignored me after I complained THEN TH salesman, LUC, had NO IDEA that the 3rd row vents are NOT STANDARD! I was already unhappy with the purchase, he ignored me after I complained THEN THE WORST HAPPENED - check engine light, faulty breaks, wouldn't turn on -- 31 DAYS AT THE SHOP TO GET FIXED. I just got it 4 days ago and GUESS WHAT!!!!!!! MORE FAULTY MESSAGES! REPURCHASE THIS DEFECTIVE VEHICLE SO I CAN TAKE MY BUSINESS ELSEWHERE! RIDICULOUS THAT YOU OFFERED ME $20K LESS THAN WHAT I PURCHASED THE VEHICLE FOR IN JUST LESS THAN 2 MONTHS OF OWNING. I WILL NEVER BUY FROM YOUR DEALERSHIPS AGAIN, I WILL GO TO THE MEDIA ABOUT THIS AND WARN MILLIONS OF HOUSTONIANS OF YOUR CRAPPY CUSTOMER SERVICE! More

Staff was extremely helpful and courteous and managed to accommodate my needs. Manager James went above and beyond accommodate my needs. Manager James went above and beyond More

Good attention but a bit delayed in getting car back to me , took too long to check with insurance coverage. me , took too long to check with insurance coverage. More

Nice dealership. I was disappointed there were no loaner cars. Overall the dealership was ok. I was disappointed there were no loaner cars. Overall the dealership was ok. More

Was a five-star first class customer experience with everyone I encountered at the dealership! everyone I encountered at the dealership! More

Everyone was very friendly, helpful, and knowledgable in assisting with the purchase of the car assisting with the purchase of the car More

Great service and attentive advisors every visit. Great communication of the services needed and performed, Great communication of the services needed and performed, More

Khalid guided us capably through the vehicle selection and financing options - he outlined options clearly and did an excellent job. and financing options - he outlined options clearly and did an excellent job. More

I generally use advantage BMW for all of my services I needed to get oil change and inspection done before end of this month and couldn’t get downtown, so i made appointment at this facility. My only com needed to get oil change and inspection done before end of this month and couldn’t get downtown, so i made appointment at this facility. My only complaint was, if i call to schedule inspection and spend my time to get there, at least give me the courtesy of telling me that the inspection machine isn’t working when o call to schedule. You obviously know that it wasn’t working when you had me drive all the way up there. Such a waste of my time. After getting oil changed, i had to drive to some rinky dink inspection place where a high school kid messes with my car. I goto dealerships specifically to avoid that. Like i said, not mad, just wildly inconvenienced My service guy was awesome. I give him 5 stars. It wasn’t his fault, it was schedulers. More

My service advisor Adrian has always gone above and beyond to help me with all of my vehicle questions and concerns. I am truly very happy each time I go to BMW Houston North. The employees Joe, Josh a beyond to help me with all of my vehicle questions and concerns. I am truly very happy each time I go to BMW Houston North. The employees Joe, Josh and Tyler are also always very kind and helpful. All in all a spectacular team! More