BMW of Houston North

The experience was a smooth process every thing was taken care of plus more that needed care of plus more that needed More

The service writer has anger issues and in my opinion needs more training on dealing with customers. He was rude and made me feel I didn’t have the right to ask any questions and spoke to me embarrassing needs more training on dealing with customers. He was rude and made me feel I didn’t have the right to ask any questions and spoke to me embarrassingly in front of other customers. He refused to give me time to read his written responses of the work needed for my 430i. When I questioned his reasoning with the mechanic> he raised his voice against me with his mouth quivering in anger which made the situation very uncomfortable between me and the mechanic which the mechanic had to pause in his explanation of the repairs needed for my vehicle. I left feeling humiliated and that my business is not welcome there and I’m considering speaking to a attorney. I have find some other company to repair my vehicle and if he’s allowed to continue with that behavior—I’m sure it will show up in the numbers. More

Great sales and finance Team good Inventory And knowledgeable personal Most important reasonable price for New cars , great customer service 💯 knowledgeable personal Most important reasonable price for New cars , great customer service 💯 More

Best Place to buy Tires, Really! Shopped NTB, Discount tire, and Tire Rack, and my dealership had the best deal plus i still got to claim the tire rebates plus got my alignment plus Shopped NTB, Discount tire, and Tire Rack, and my dealership had the best deal plus i still got to claim the tire rebates plus got my alignment plus they found an issue with my coolant leaking and fixed the issue under warranty. Great service.. More

Anthony took care of M4. Fast friendly knowledgeable service. Everything was taken care of with no problems.. Fast friendly knowledgeable service. Everything was taken care of with no problems.. More

Took my car to the dealer because of a nail in the rear tire. Replaced the tire fairly quickly for a walk in and for less than their original estimate. Everyone was very nice. tire. Replaced the tire fairly quickly for a walk in and for less than their original estimate. Everyone was very nice. More

My salesman was very helpful, patience and knowledgeable. He exceeded my expectations! Everyone was very professional. It's great to know that good customer service still exist!!! Great Job Kristjan!!!! He exceeded my expectations! Everyone was very professional. It's great to know that good customer service still exist!!! Great Job Kristjan!!!! More

We purchased a new to us from out of state. They were all so helpful and even picked me up from the airport. Henry and Gabriel were fantastic along with everyone else we worked with at BMW of H They were all so helpful and even picked me up from the airport. Henry and Gabriel were fantastic along with everyone else we worked with at BMW of Houston North. Gabriel went over all the features and functions of our new vehicle. The vehicle was super clean and detailed. You could see they did a thorough job of inspecting and getting our new SUV in tip to shape. I would recommend this dealership to anyone looking for a new or used vehicle. More

I felt it was painful to get to the "real" price; I felt costs were not included on the pricing sheet that were charged later. I felt I had to shop other dealers to get quotes to literally show information costs were not included on the pricing sheet that were charged later. I felt I had to shop other dealers to get quotes to literally show information on phone to dealer to get changes made, and even then "last and final" price was changed, losing all sales management credibility. Salesman and Finance we professional and smooth, covering up for the very poor quality sales manager. More

Oil and brake services were done in a timely and professional manner. Service Advisor Jason was friendly and helpful. I received a competitive discount. Job well done! Thanks! professional manner. Service Advisor Jason was friendly and helpful. I received a competitive discount. Job well done! Thanks! More