BMW of Houston North

Herb was Excellent. I came in looking for One kind of car Instead Herb found other car ( which I really wanted) He when above and beyond customer service to make sure I came in looking for One kind of car Instead Herb found other car ( which I really wanted) He when above and beyond customer service to make sure I was happy. There was a little bump from the touch screen needed to be replace which they did no cost to me.. This dealership pays close attention to your needs and really work with you from start to drive out... I Highly recommend them and if you go make sure you go to HERB. He is awesome!! More

This dealership has been a nightmare to work with. I purchased a pre-owned vehicle that began having issues within the 5 day grace period. I was told the issue would be handled. Communication was horr I purchased a pre-owned vehicle that began having issues within the 5 day grace period. I was told the issue would be handled. Communication was horrible. I was passed around between sales manager and service manager both with differing stories of what was going on with the vehicle. After a week I finally have my vehicle back but there is no proof the check engine issue was actually rectified. Shawn M the sales manager is very stoic with no customer service skills and James the service manager came off as condescending often interrupting me mid sentence with empty promises of getting back at me. More

I dropped my car off and received a ride to work. Tyler the driver is a great kid Tyler the driver is a great kid More

The team was very professional and had a sense of urgency in ensuring that I was able to get my car repaired quickly. in ensuring that I was able to get my car repaired quickly. More

It was one of the best car buying experiences we have had, Collin the salesman was great and his boss and the other people we interacted with made this experience smooth and enjoyable. Thanks! had, Collin the salesman was great and his boss and the other people we interacted with made this experience smooth and enjoyable. Thanks! More

The customer service was great. The driver who took me home and picked me up was really kind and considerate. So was the service representative who helped me locate the tire and t The driver who took me home and picked me up was really kind and considerate. So was the service representative who helped me locate the tire and the one who called me to say the vehicle was ready. More

The service was very good. They include a video with the diagnosis and make sure that everything is working properly. They include a video with the diagnosis and make sure that everything is working properly. More

The service team, especially Deryck, was very prompt and responsive. Accomodated my request and worked with me throughout the service duration. responsive. Accomodated my request and worked with me throughout the service duration. More

if you want a quick and easy purchase process this dealership is for you, good service dealership is for you, good service More

TJ is one of the most knowledgeable automotive sales persons of not only BMW but its competitors which made it easy to compare our choices and make the decision to purchase a BMW over the others. persons of not only BMW but its competitors which made it easy to compare our choices and make the decision to purchase a BMW over the others. More