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BMW of Houston North
Houston, TX
1,038 Reviews
BMW of Houston North is the premier destination for all things BMW in the north Houston area, and is one of the largest BMW dealerships in Southeast Texas. Located in Houston near Cypress Station, our dealership is proud to serve residents from Houston, The Woodlands, Spring, and the entire Harris County area. From the latest new BMW vehicles for sale, to our extensive used inventory, BMW of Houston North has it all. Visit our website to learn more, and schedule a test drive today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,038 reviews
February 02, 2023
I have been a BMW customer for over ten years and this was by far the WORST experience I have ever had with a BMW dealer. I purchased a CPO M car from out of state and gave the dealer a full 7 day notice was by far the WORST experience I have ever had with a BMW dealer. I purchased a CPO M car from out of state and gave the dealer a full 7 day notice before I was set to fly in on a Thursday to pick the vehicle up and that I wanted paperwork and the vehicle ready upon my arrival at noon. The day before my flight I receive a call telling me the car will not be done with detail until Friday. At this point it is too late to change my flight so I proceed with travel and spend a night in Houston. I arrive at the dealer at 1pm on Friday only to find out the car still is not ready! On top of that they refuse to let me see the car, I explain I have a 1,000 drive back home and would like to be out of the dealership soon. 3pm rolls around and they still have not buffed or detailed the car, the SM tells me it will only be another hour. 5pm comes and they finally pull the car out. Mechanically the car is good however, there are significant chips in the paint, paint overspray on the from grill and various stains on the interior. This is not what I expect from a CPO vehicle from BMW and feel as though I was hoodwinked into paying a premium price for a not so premium car, additionally I believe they took advantage of my tight travel schedule to take shortcuts on the preparation of the vehicle and its cleanliness. After seven months of trying to contact the dealer, AutoNation Corporate, BMW Corporate, a complaint with the BBB I resorted to trolling the BMW Houston North Facebook page and they finally paid to repair the car at an Autonation collision center in Denver. The total of the damages they caused came to over $5,600. Stay clear BMW Houston North, by far the worst dealership I have ever dealt with. More
by cooperdanw
Employees Worked With
Henry Rustian
February 02, 2023
The experience was one Gold. The sales personnel as well as all parties involved in the sale of our new BMW were very helpful and knowledgeable about what they were doing. The sales personnel as well as all parties involved in the sale of our new BMW were very helpful and knowledgeable about what they were doing. More
by Tonythetiger
Employees Worked With
Alex,the general manager who was a female another fellow in finance and a guy giving a tutorial.
February 01, 2023
A little slow in responding to emails but otherwise the process went very smoothly. Thanks to Gabriel for leading us through the process of ordering the car. process went very smoothly. Thanks to Gabriel for leading us through the process of ordering the car. More
by rlclements
Employees Worked With
Gabriel Hernandez
January 30, 2023
James Seamans | After-Sales Manager, went out of his way to take care of a very delicate situation for me. He could have turned his head on me but instead went beyond in helping me get my 750i repaired. to take care of a very delicate situation for me. He could have turned his head on me but instead went beyond in helping me get my 750i repaired. From there, Rader Evans, Service Advisor, took over and handled everything impeccably, as he Always has done for us. We have purchased and leased many BMW's from BMW North Houston, and the service department is a big reason. More
by DavidB
Employees Worked With
James Seamans | After-Sales Manager, Rader Evans | Service Advisor
January 26, 2023
Our experience, from sales to service, has been wonderful. I highly recommend BMW of North Houston. They are easy to work with and very professional. wonderful. I highly recommend BMW of North Houston. They are easy to work with and very professional. More
by Mcrawford0328
Employees Worked With
Alex
