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BMW of Houston North
Houston, TX
1,038 Reviews
BMW of Houston North is the premier destination for all things BMW in the north Houston area, and is one of the largest BMW dealerships in Southeast Texas. Located in Houston near Cypress Station, our dealership is proud to serve residents from Houston, The Woodlands, Spring, and the entire Harris County area. From the latest new BMW vehicles for sale, to our extensive used inventory, BMW of Houston North has it all. Visit our website to learn more, and schedule a test drive today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,038 reviews
December 28, 2021
I was able to schedule my appointment in an acceptable time frame and was treated well. My service advisor was excellent and very attentive to my schedule. time frame and was treated well. My service advisor was excellent and very attentive to my schedule. More
by dogi997
Employees Worked With
Sydney Thorp
December 27, 2021
BMW North Houston is a very friendly place. They are so helpful while buying a new car. My recent experience with service department is not very good. Reason for visit was oil change. Service Advisor recom helpful while buying a new car. My recent experience with service department is not very good. Reason for visit was oil change. Service Advisor recommended few other items including spark plugs replacement. I agreed. However after servicing car acted weird. Sudden performance drop, switching to limp mode on freeway was so frightening. I tried to reach service department with chat. They gave me a number to follow-up. Call center person was repeating only same words over without listening me. Then I hang up and called Momentum Service. They interested and offered a new diagnostic test and set the time immediately. I am going to visit them tomorrow. More
by msengul
Employees Worked With
Sydney Thorp
December 26, 2021
The service is not the same, understaffed and dealing with the world wide pandemic. Hopefully BMW can make great improvements in the upcoming new year. with the world wide pandemic. Hopefully BMW can make great improvements in the upcoming new year. More
by gershields60
Employees Worked With
Deryck H.
December 21, 2021
It was really not about the dealership but the service advisor. Took the vehicle there for 3 warnings suddenly popped up. There was a warning for restraint system, parking assistance and 4 wheel driving s advisor. Took the vehicle there for 3 warnings suddenly popped up. There was a warning for restraint system, parking assistance and 4 wheel driving system. These issues where auto corrected when vehicle was taken there on the next day. I made a terrible mistake when choosing the service advisor. This guy saw some red paint on my tires and quickly made up a story that the vehicle hit so hard on a pavement edge and that’s what caused the problem. I told him clearly that such an impact never happened to my knowledge and warnings popped up suddenly at the time the car was started. He sounded like he is certain this was what happened, talked in a accusatory tone, which made me so guilty and helpless. The next day they found out a problem in the steering column and replaced a part. There were no loaner cars available. I was told loners cannot be scheduled for next few weeks. But when the work prolonged to the next day, suddenly a loaner became available. I was given a shuttle to go home but there was no courtesy to offer a ride to pick up the vehicle. I used my own ride. There was no feeling that you’re getting a service from a luxury car dealership. There was no courteous customer service from this guy. I’ll be careful to pick a service advisor with an American or Hispanic name if I’ve to go back there again. More
by Nishan
Employees Worked With
Tsai
December 20, 2021
My service advisor, Jeremy Gold, is very professional and attentive. The service technician also prepared a helpful video to explain why my “Service Engine Soon” was on. attentive. The service technician also prepared a helpful video to explain why my “Service Engine Soon” was on. More
by 1941Brutus
Employees Worked With
Jeremy Gold 5 stars
