BMW of Houston North

It was no-nonsense, friendly and smooth experience. Would definitely shop there again. Most of our leg work was done via email, so when we showed up, the process was very smooth. definitely shop there again. Most of our leg work was done via email, so when we showed up, the process was very smooth. More

Took my car in for services. My service advisor was very polite and helpful. I waited for my car to be taken care of in their very comfortable waiting area. I am very please with the service I received!! polite and helpful. I waited for my car to be taken care of in their very comfortable waiting area. I am very please with the service I received!! More

Service representative is a nice guy. Attentive to my needs. Tech made some serious mistakes but Representaative made it right on their nickel. Happy now needs. Tech made some serious mistakes but Representaative made it right on their nickel. Happy now More

Easy to schedule maintenance and always a job well done. They check everything out even just for a simple oil change. Rader is great to work with! They check everything out even just for a simple oil change. Rader is great to work with! More

This purchase was my second from you in two years. Both times the salesman knew exactly what I wanted and matched me with the exact car,….in inventory. This time Ed took me to it immediately and he was ver times the salesman knew exactly what I wanted and matched me with the exact car,….in inventory. This time Ed took me to it immediately and he was very patient with my BS during negotiations. Travis, the closer, is personable and explained he was new at it. I told him I had been the new guy a time or two. You run a good show More

Great service, Khalid and Madison and other salesman that helped get this process completed. It was a long day but we were not rushed or made to feel bothersome! helped get this process completed. It was a long day but we were not rushed or made to feel bothersome! More

They tried to fix everything on the car before sale but they missed a few things, the car has a noise on left side after 100 miles, don't know the problem yet they missed a few things, the car has a noise on left side after 100 miles, don't know the problem yet More

Far below expectations and as advertised including a lack of willingness to negotiate on business items the Director uses "high pressure business office tactics " and is off subject by her talking about her of willingness to negotiate on business items the Director uses "high pressure business office tactics " and is off subject by her talking about her husband being Muslim. Offer for my trade in was fair, but too many Salesmen involved, but they were very nice, next problem two people claimed to be GM number 1 was lozmackr1@autonation.com and number 2- Cook, Steven (BMW of Houston) was the other Original advertisement was knowingly false by stating the car was a CPO when in fact it wasn't yet after trying to buy it I get a lie that stated new tires are not available until Friday if it was a CPO it would have had new tires already and then came the truth it was going in to the shop for CPO certification I wasted a week I'd recommend shopping around heavily as you are not very likely to get a good business offer and honest answer there. More

I had an auto accident on Nov 30th and brought the vehicle to BMW north and AutoNation collision in Spring,Texas. It has now been close to four months and I still do not have my car back. Initially th vehicle to BMW north and AutoNation collision in Spring,Texas. It has now been close to four months and I still do not have my car back. Initially they ordered a radiator from BMW and received the wrong radiator back. When the dealership contacted BWM they were told they aren’t currently making that radiator due to production delays and COVID 19 and that they will try to start working on it again in February. The collision center has been paid by State Farm and I have no estimate as to when I may get my car back. I asked for compensation from BMW since this is a lease and they sent the wrong part causing further delay and it isn’t my fault they have chosen to make other more profitable or more used parts than the one I need. I was offered $150 in accessories. So my lease is $1,250 a month and I’m out $5,000 of lease payments with no car and they offered me $150. At this point there is no guarantee I will ever get my car back. I have another $30,000 of lease payments before I can walk away from this car that I am paying for and do not have access to. Nobody wants to help and everyone is paid but me. Think long and hard about buying from anyone in this entire transaction chain when they have no answers for a real world problem. The entire situation reminds me the recent power outage in Texas. Everyone at the mercy of the big company and one customer means nothing to them. Buyer beware. More

Very professional. Best car buying experience I’ve ever had. Sean T in sales really made the car buying experience a breeze. When there was an issue regarding my trade in vehicle’s title, management went had. Sean T in sales really made the car buying experience a breeze. When there was an issue regarding my trade in vehicle’s title, management went out of their way to take care of it. More