BMW of Houston North - Service Center

Went in for an oil change and set up an appointment. service person was late. I asked if they could find them after waiting for 15 mins. Was told they were here. When I spoke to them, they noted t service person was late. I asked if they could find them after waiting for 15 mins. Was told they were here. When I spoke to them, they noted theybwere late and apologized. So if other team members there will lie about the little things, what else would they lie about? Tried to use a discount coupon and was told this was the discount, and that the mailer was not valid. I think these folks are paid commission on the services they offer and get customers to bite as well as keep the highest prices they can DESPITE the company sending out coupons. Left not feeling good about it. More

I own 3 older BMW’s so have service and maintenance done at BMW of Houston North. Everyone in the service department is professional and nice. Derrick H. is my service advisor and he always keeps me updated at BMW of Houston North. Everyone in the service department is professional and nice. Derrick H. is my service advisor and he always keeps me updated with information and options for my cars. More

The people are so nice and professional at this dealership. Everything is explained perfectly and I feel like I’m getting honest suggestions about repairs. I have never had a problem with work dealership. Everything is explained perfectly and I feel like I’m getting honest suggestions about repairs. I have never had a problem with work done. More

I came in with a problem they took good care of me kept me abreast throughout the entire process. me abreast throughout the entire process. More

Awesome customer service, service to vehicle was fast definitely recommend they call back to make sure your vehicle is working fine definitely recommend they call back to make sure your vehicle is working fine More

they have a very friendly staff and no matter who you are they treat you very well and care about what you need they treat you very well and care about what you need More

I had an appointment for January 28 and waited all week to get alignment service done and was almost immediately turned away and sent home because the dealership “didn’t have enough staff” so I got resched to get alignment service done and was almost immediately turned away and sent home because the dealership “didn’t have enough staff” so I got rescheduled for the next Saturday and my car was at the dealership for 6 hours for what I was told would be a 2-3 hour job. Then when it was ready I was told “your car is ready but pulls to one side.” How is it ready for me to pick up after an alignment but pulls to one side? That doesn’t make sense. So I was told a tire was pulling to one side, why would anyone let alone BMW tell you to come get your aligned car with tire pull instead of calling and saying the tire pull needs to be fixed to make car drive straight. So I had to wait another hour and half for new tires so car would drive straight. More

The service and parts department were Very courteous, professional and helpful!! I will recommend the dealership to my friends and family! professional and helpful!! I will recommend the dealership to my friends and family! More

Very helpful and paid attention to my issues that were taking place with my BMW taking place with my BMW More

BMW Houston North is amazing. Thank you for all your help. I love all the amazing services. Thank you for all your help. I love all the amazing services. More