BMW of Humboldt Bay

Excellent customer service! Great to work with. Made my BMW purchase, pleasant, made sure to listen to what I wanted, with no pressure. Highly recommend! Great to work with. Made my BMW purchase, pleasant, made sure to listen to what I wanted, with no pressure. Highly recommend! More

They always do a good job they always listen to what I need to check the fluids need to check the fluids More

In for oil change on a very low mileage (for year) car. Sat down and was subjected to high pressure sales - for service!! We were handed a leaflet w various high dollar options for service, mainly oil chan Sat down and was subjected to high pressure sales - for service!! We were handed a leaflet w various high dollar options for service, mainly oil change plus lots of cleaners and additives. We explained clearly that we only wanted oil change. They attempted to sell us on different 'cleanings & treatments' - explained again that this car is babied, gets non-ethanol fuel only and we do not want any of the extras. The oil change was $245! That is 117% over other dealers we have used in the past. Why?? We should have walked out when they gave us the price. That's on us for staying. Once complete, the receipt indicates a charge for 'Advanced Formula MOA' an engine additive that WE SPECIFICALLY told them we did not want. Unacceptable - this item isn't even BMW and this car definitely doesn't need. The oil changes are routine and done at less than 5,000 mi intervals. BMW actually recommends against additives: BMW does not recommend Advanced Formula MOA or any aftermarket oil additives for its cars. The use of unauthorized additives can potentially harm the engine and may void the vehicle's warranty. While we appreciate the speedy service, the labor rate of $102 is ridiculous. The car was in the service area for less than 45 min; this rate is also over 100% higher than other BMW dealers we have used. We will not be returning for service and definitely not to buy in the future. Would give less than 1 star if we had the option, and recommend steering clear of this dealership. More

Overall very good service. Staff was friendly and helpful .However, previously I did receive a complimentary care wash. A car wash was not offered or provided. Is this reflec Staff was friendly and helpful .However, previously I did receive a complimentary care wash. A car wash was not offered or provided. Is this reflective of inflationary pressure? More

The sales department was amazing and made my car buying experience very easy and straight forward. experience very easy and straight forward. More

We have bought two cars from this dealership. We also have all or our service work done there. Everything that Michael and crew is why we go there. We have recently moved and we still take our ca We also have all or our service work done there. Everything that Michael and crew is why we go there. We have recently moved and we still take our car there that’s how great they are. More

Excellent service and very professional and reliable team, great communication and reliable customer service, great experience team, great communication and reliable customer service, great experience More

Very helpful and always easy to deal with, even when parts are hard to get. parts are hard to get. More

Knowledgeable, personable staff. Process a bit slow - but, overall, good experience! I have nothing to add Process a bit slow - but, overall, good experience! I have nothing to add More

I appreciate the service that bmw did to my car. They did a great job. They did a great job. More