BMW of Idaho Falls

Did airbag service incorrectly and refused to take responsib My X-5 had a Toccata airbag recall. Since there is not an authorized service center in my town BMW USA arranged to have the car trailered to Idaho fa My X-5 had a Toccata airbag recall. Since there is not an authorized service center in my town BMW USA arranged to have the car trailered to Idaho falls for the recall. The car returned with the traction control system, antilock brake system and brake warning lights illuminated. They did not acknowledge my e-mails regarding the problem. When I contacted them by phone they refused to acknowledge that they could have done anything to affect the system and refused to allow me to have it analyzed. They refused to pay for transport (over 300 miles) but said if I brought it in they would "look at it". The BMW service manual for air bag replacement requires the battery to be disconnected. After reconnecting the battery the wheel position sensor needs to recalibrated and the system reinitialized. This was part of the airbag service and they failed to do this simple part of the published procedure. They said that their service could not have caused the brake system warning lights although the manual says otherwise. They then tried to blain the transport company. By the way the ABS and TCS are not operational if the warning lights are on and we currently have winter driving conditions in this region. Totally classless and irresponsible. More

Great I have been using BMW of Idaho Falls for ten years now for purchasing and servicing my vehicles never had a problem with the staff or the cars. Also r I have been using BMW of Idaho Falls for ten years now for purchasing and servicing my vehicles never had a problem with the staff or the cars. Also recommended to all of my friends and family. More

Be transparent with your pricing On February 11 I tried to lease a vehicle from the dealership They had both an advertised price on their website and on KSL.com. After negotiat On February 11 I tried to lease a vehicle from the dealership They had both an advertised price on their website and on KSL.com. After negotiating their offer was still inflated and they said their pricing online was a mistake and they're going to fix it Monday when the manager was back I ended up buying a car from a dealership that actually gave me their advertise price and that dealership drove me the car today so I can start enjoying it right away You would think a BMW dealership would be both transparent and 100% professional in presenting offers to clients. I am very disappointed with my experience at this dealership and for this reason I will not even bring my car over to service it even though I'm in the area often I ended up getting a car with a real leather seats and many more options for less cost and they were trying to sell me their car for. I would steer clear from the dealership for many reasons More

Poor Customer Service Not impressed with their customer service. Also, made an appointment and was told 30 min. After sitting there for an hour and a half, I had to track s Not impressed with their customer service. Also, made an appointment and was told 30 min. After sitting there for an hour and a half, I had to track someone down to ask what was going on. They said 5 more minutes, but then it was still much longer. I had a 9 am appointment, so they weren't backed up. While fixing the airbag, they were supposed to do a price check for a new bumper. After being there 2 hours, they didn't have it. Promised to call me that day with the quote. Nothing. I had to call them the next day. More

Great Selection I recently visited BMW of Idaho Falls to see what they had to offer as far as leases go. They had plenty of 320i and 328i xDrives to choose from. The I recently visited BMW of Idaho Falls to see what they had to offer as far as leases go. They had plenty of 320i and 328i xDrives to choose from. The sales person that helped me was very knowledgeable and easy to deal with. More