BMW of Jackson

Thank God For This Service Team I originally purchased my BMW in Meridian, and I had received great service from there service department. However, 2 years ago I moved to the Jackson I originally purchased my BMW in Meridian, and I had received great service from there service department. However, 2 years ago I moved to the Jackson area, and I was a bit apprehensive about a new place of service for my vehicle. From the very first time I stepped into this service department until now 2 years later, I have the utmost respect and gratitude for this well rounded service team of professionals. Many thanks to Terry and his kind way of leading his team. If you own a BMW or if you are thinking about purchasing one, rest assure that this team can handle any of your service needs. R. McDonald More

Above and beyond; opened on a holiday to fix my flat tire I cannot express enough gratitude to Herrin-Gear BMW of Jackson. My girlfriend and I were on our way to New Orleans, LA via Monroe, LA for the Labor D I cannot express enough gratitude to Herrin-Gear BMW of Jackson. My girlfriend and I were on our way to New Orleans, LA via Monroe, LA for the Labor Day weekend when the flat tire alarm alerted about 20 minutes outside the city. I was able to temporarily patch the tire with my M-Mobility Kit and start looking for ways to resolve the flat tire. We were able to get ahold of Brett Adams on Sunday evening (after the dealership was closed) and he reached out to Terry Garner, the service manager, regarding our flat tire. Terry came into the dealership Sunday night to get the tire from the parts department and met us Monday morning at 8am (on the holiday) to replace my tire. Let me restate, a full BMW dealership opened on a holiday weekend to replace one customer's flat tire. I was beyond floored at this level of service and sheer helpfulness. We were able to make it New Orleans later Monday afternoon and spend the rest of the day and next in a wonderful city. I cannot thank these gentlemen enough for the above and beyond service. More

Told I had an oil leak Took my car in for power steering lines to be replaced on a 328i. Service guy called and wanted $800 dollars to replace two lines and an additional $6 Took my car in for power steering lines to be replaced on a 328i. Service guy called and wanted $800 dollars to replace two lines and an additional $600 to replace a gasket because I had an "active oil leak with a steady drip." Advised I did not have an oil spot in my garage or parking spot at work. Did not think I had a leak. Was told that a catch pan was collecting the oil. Advised I would pick my car up. I did and took it to another repair shop. No oil leak and the charge was a lot less to replace the lines on my power steering pump. More

Excellent Service!! I was extremely pleased with the service I received during my buying experience. Sales and accounting group seemed knowledgeable and were very helpful I was extremely pleased with the service I received during my buying experience. Sales and accounting group seemed knowledgeable and were very helpful during the entire process. I would highly recommend Herrin-Gear Jackson for your next BMW. More

Nightmare!! Purchased a slightly hail damaged BMW, the dealership was suppose to take care of any problems. The dealership is still to this day not only denying r Purchased a slightly hail damaged BMW, the dealership was suppose to take care of any problems. The dealership is still to this day not only denying responsibility but charging me a $150.00 service charge just to look at!! The service department is an absolute nightmare!!! Rude does not begin to describe them! Never will I purchase a thing from Herring Gear and I will spread the word to anyone who will listen! More

PLEASANTLY SURPRISED I ABSOLUTELY HATE THE NEW CAR BUYING EXPERIENCE. BUYING A NEW CAR SHOULD BE FUN AND EXCITING, BUT FOR ME IT HAS ALWAYS TURNED INTO AN EMOTIONALLY NEG I ABSOLUTELY HATE THE NEW CAR BUYING EXPERIENCE. BUYING A NEW CAR SHOULD BE FUN AND EXCITING, BUT FOR ME IT HAS ALWAYS TURNED INTO AN EMOTIONALLY NEGATIVE EXPERIENCE. SLICK TALKING SALESMEN AND THEIR MANAGERS TRYING EVERY ANGLE POSSIBLE TO FORCE YOU INTO A CAR OR A DEAL WITH WHICH YOU ARE NOT COMFORTABLE. I HAVE NEVER GIVEN A GOOD REVIEW TO ANY DEALERSHIP - UNTIL NOW! I LIVE OVER 150 MILES AWAY FROM JACKSON, MS.. SO WHEN I FOUND THE CAR I WANTED ONLINE AT HERRIN GEAR BMW IN JACKSON I WAS VERY APPREHENSIVE ABOUT NEGOTIATING OVER THE TELEPHONE AND THEN DRIVING OVER 150 MILES TO FIND OUT IF THEY WOULD STAND BY THE DEAL. I FULLY EXPECTED THE OLD "BAIT AND SWITCH" ROUTINE; OR THE EQUALLY SINISTER "WE FORGOT TO ADD UNDER BODY COATING TO THE PRICE". WHEN I ARRIVED THE CAR WAS READY, THE PRICE WAS AS DISCUSSED - NOTHING ADDED. WE SIGNED THE PAPERS, MADE THE PURCHASE, RECEIVED A LITTLE TRAINING ABOUT THE CAR AND DROVE OFF IN OUR NEW CAR. IT WAS NICE TO FINALLY FIND PROFESSIONAL, COURTEOUS AND CONSCIENTIOUS AUTOMOBILE SALES PEOPLE.. WHEN WE BUY ANOTHER CAR HERRIN GEAR BMW WILL CERTAINLY BE AT THE TOP OF OUR LIST! More

Took my car there to get minor repairs. It has now been 5 1/2 weeks and they are still not finished with my car. On top of that they refused to lend me a loaner vehicle. Absolutely the worst experience of my 1/2 weeks and they are still not finished with my car. On top of that they refused to lend me a loaner vehicle. Absolutely the worst experience of my life. More

Went there to have them show me how everything worked in my x5 that I bought at another dealership that was not knowledgeable about the product and since I didn't buy it there they wanted to charge me $300 my x5 that I bought at another dealership that was not knowledgeable about the product and since I didn't buy it there they wanted to charge me $300 to show me their products features, wow! I will never buy or take my vehicle there and would not recommend anyone taking their car there. More