BMW of Kansas City South

Service Department Service department is always courteous and goes over in detail what the car needs at the time of appointment and in the future. Paul Tracy always tak Service department is always courteous and goes over in detail what the car needs at the time of appointment and in the future. Paul Tracy always takes the time to answer any questions. More

A Blessing We recently purchase a used Honda from this dealership. What stood out to me was the kindness we were shown. I was treated as if I was purchasing a b We recently purchase a used Honda from this dealership. What stood out to me was the kindness we were shown. I was treated as if I was purchasing a brand new car. They went out of their way to make the decision to purchase this car was as hassle free and non pushy as possible. They loaned us the car over night to test drive, replaced lights, filled it with gas and even brought our other car home for us. We prayed and prayed for this car and it was exactly what we wanted for the price we wanted, the service just made it clear this was the car we had prayed for. The two young men we worked with Sam and Nick were amazing and I have recommended this dealership to several people already this week. We would buy a car here again for sure. More

Nice people I drove there and was just strolling in the parking lot looking at various cars. Someone invited me into the building. Offered mae e a drink. Let me t I drove there and was just strolling in the parking lot looking at various cars. Someone invited me into the building. Offered mae e a drink. Let me test drive a car. Everyone was nice, polite and in the end and I bought a new car. More

I pay for your mistake I bought my car from BMW of KC South and wanted to use them as my dealer for service. But, the last time I took it there, I was given a loaner car fo I bought my car from BMW of KC South and wanted to use them as my dealer for service. But, the last time I took it there, I was given a loaner car for the day while my oil change was being done. When I arrived to pick up my car at 4:00 p.m., it was not ready. In fact, I did not get the car back until 5:30. In other words, my car was sitting there all day and the work was not done. When I called to talk to a manager, my call was never returned. So I tried the other BMW dealership in town. Unfortunately, they also had trouble completing my service in a timely manner. As a result, I tried KC South again. When I made the appointment this time, I stopped by the service desk to see if my oil change was covered under the maintenance plan. I was told it was and that an air filter change was also covered. I was informed that replacing the windshild wipers would not be covered. My appointment was going to be two weeks out due to scheduling, so I was told to make sure the car did not go over 50,000 miles. The morning when I dropped off the car, I meantioned in addition to the items covered under the maintenance program, I needed the tire pressure sensor replaced on one tire and the valve replace on another. I was told the cost for these items would be about $160. When I went to pick up the car, my bill was for $500. I was informed that the car was not covered under the maintenance plan anymore. I was told it ended at 36,000 miles. I have had work done at a different dealership after 36,000 miles that was covered. The frustration is that I specifically asked if it was covered and was told yes by the technician. If I knew the oil change and filter change was not covered by the maintenance plan, I would have made arrangements to have all the work done at the BMW speacilist in Waldo. I am certain it would have not cost as much as the dealership. When I called the dealership on my way home from picking up the car, I told the manager to do what he thought was fair. When all was said and done, they reportedly credited me with $100. I do not consider this fair. The unfortunate thing for BMW as a brand is that they have two dealerships in the KC Metro area that have trouble delivering a high level of service that I expect from BMW. I guess I will have to try a different luxury brand. More

A Truly Customer-Centric Dealership Each opportunity to work with this team of professionals has been great. They are sincerely customer-first oriented, and it shows in all they do. Each opportunity to work with this team of professionals has been great. They are sincerely customer-first oriented, and it shows in all they do. More

BMW Purchase Rod was great! Not only was he the only was he knowledgeable about the vehicles we drove, he provided excellent customer service. We hadn’t planned on Rod was great! Not only was he the only was he knowledgeable about the vehicles we drove, he provided excellent customer service. We hadn’t planned on purchasing a vehicle that day, but after spending most of the day with Rod, we were sold and decided to go forward on the BMW X3. While everyone we encountered were friendly and made us feel at home, we really want to thank Rod for helping us and look forward to seeing him in the future! More

Bought new car Giuseppe went over the top for us while we had to wait to purchase our car. Overall great experience with buying a new car. Our kids enjoyed the lou Giuseppe went over the top for us while we had to wait to purchase our car. Overall great experience with buying a new car. Our kids enjoyed the lounge while we purchased the car. More

Exceptional customer service I was greeted by Derek, he was excellent and patient. I came in for a simple oil change, he willingly took the time to answer all my questions and I was greeted by Derek, he was excellent and patient. I came in for a simple oil change, he willingly took the time to answer all my questions and pointed out some of my cars issues. He didn’t do any pushy salesman pitch. He made me feel comfortable that he was after my best interest. I will be back for sure. More

Kalene is great! We came unannounced in a Saturday when it was the nicest we have seen for months and they were super busy, but Kalene was really nice and attentive an We came unannounced in a Saturday when it was the nicest we have seen for months and they were super busy, but Kalene was really nice and attentive and not pushy. We had to wait around quite a while, but that was partly my fault since we just came by on a busy day. Even though we stayed after closing time, no one rushed us and took extra time to make sure we were happy. I know I would have wanted to get home for sure. Overall, great customer service and I will buy here again...hopefully to get a BMW this time! More

New Customer- Great 1st impression Competent, courteous and excellent customer service. Brought my car in for service - just moved here from Chicago. The service professional was he Competent, courteous and excellent customer service. Brought my car in for service - just moved here from Chicago. The service professional was helpful and took the time to walk me through what needed to be done, the time it would take and what my options were. Thank you for the great experience. More