BMW of Kansas City South

Went the extra mile Dealt with the service department on an issue my vehicle was having, then found out there is a parts recall. Service manager was knowledgeable and exp Dealt with the service department on an issue my vehicle was having, then found out there is a parts recall. Service manager was knowledgeable and explained in full detail. They provided me with a rental comparable to my personal vehicle, which wasn't expected, but appreciated. The service manager went the extra mile to get a part replaced that had to be ordered from the previous service visit I had and was very kind. The reason for the 4 star rating is because one of the service techs, Derek could use some additional customer service training. From the first conversation I had with him he made me feel like I was a bother to him. Left me feeling like he had a preconceived opinion that because I drive a higher end car I must be stuck up or snooty. Even casual conversation left me thinking I had done something wrong. Wasn't impressed with his attitude and will make sure he isn't the service rep I deal with in the future. More

Best service department Clinton Wong is possibly the best service consultant I have ever worked with in the auto repair line. He has staff examine your BMW and discusses the Clinton Wong is possibly the best service consultant I have ever worked with in the auto repair line. He has staff examine your BMW and discusses the findings to include cost. The dealership is spotless and the people helpful. Loaner vehicles are available without giving you a vehicle half empty and requesting that you return it full. In short the dealership is not trying to get you for pennies even if you are not buying a new car. This dealership is a refreshing change. It is like day is to night compared to Baron BMW but honestly there is no comparison. I recommend all BMW owners give State Line BMW a try you will be happy you did. Dr. Hogan More

Smoothe experience Everything went extremely well. Salesman was courteous and genuine! Dealership was clean and professional yet comfortable. When I buy my next BMW it w Everything went extremely well. Salesman was courteous and genuine! Dealership was clean and professional yet comfortable. When I buy my next BMW it will be from here!! More

Paul was excellent This is the first time in awhile. That i felt Bmw actually cared about the customer needs and wants. Before i felt, it was all about the money. This is the first time in awhile. That i felt Bmw actually cared about the customer needs and wants. Before i felt, it was all about the money. More

Customer Service When looking for a new car, I decided to visit BMW of KC South, had a great no-pressure salesman and purchased my X5. For service, my tech has been aw When looking for a new car, I decided to visit BMW of KC South, had a great no-pressure salesman and purchased my X5. For service, my tech has been awesome and very knowledgeable. He is my go to guy if I have questions. More

Quick and fast Service advisor Paul Tracy addressed issue promptly on my 2015 X-5. Definitely use them again. Item needed to be fixed day before long trip. Service advisor Paul Tracy addressed issue promptly on my 2015 X-5. Definitely use them again. Item needed to be fixed day before long trip. More

5 star service I was not happy with Baron and BMW south KC came on scene. They are wonderful. Service is great. I would recommend this dealership for most satisfying I was not happy with Baron and BMW south KC came on scene. They are wonderful. Service is great. I would recommend this dealership for most satisfying experience. More

Great Service This dealership has it down! Customer service is top notch! Love the reminders they send. Follow- up is great! Very friendly informative staff! They g This dealership has it down! Customer service is top notch! Love the reminders they send. Follow- up is great! Very friendly informative staff! They go out of their way to make sure you are taken care of. More

Polite, professional, and pleasant. Very pleased with the service and explanation thereof. Did not have to wait, was treated with professionalism and courtesy. Would not hesitate to retu Very pleased with the service and explanation thereof. Did not have to wait, was treated with professionalism and courtesy. Would not hesitate to return in the future. More

Great customer service It was a nice place to go was welcomed as soon as we walked in great customer service an very clean place I will be coming back It was a nice place to go was welcomed as soon as we walked in great customer service an very clean place I will be coming back More