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BMW of Kansas City South

Kansas City, MO

4.8
2,090 Reviews

1200 W 104th St

Kansas City, MO

64114

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2,090 Reviews of BMW of Kansas City South

July 30, 2021

This is my second time visiting BMW south KC. I really like working with Clinton Won, he help me found a good deal on my M3CS new tires! I very appreciate his help! More

by Joseph
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clinton Wong
Aug 16, 2021 -

BMW of Kansas City South responded

Hi Joseph! We're so happy we were able to help you out! Please don't hesitate to reach out if there's anything additional we can do for you.

July 30, 2021

Norm referred us to BMW to buy a preowned car. Everything went smooth and was great. Thank you so much for making the car buying process so easy. More

by KGrewing
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sterling Williams, Norm Michael
Aug 16, 2021 -

BMW of Kansas City South responded

Hi Kgrewing! We're so happy we were able to help you out! Until the next time we meet, take care!

July 29, 2021

Bought my CPO BMW here. We realized it needed new brakes driving home that first day. Called made an appointment with service and they got us right in. Norm helped me out when I arrived made sure I was take More

by Sminton2005
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Orlando Ramos, Lucas Reis, Norm Michael
Aug 16, 2021 -

BMW of Kansas City South responded

Hello Sminton2005, thank you; we appreciate your feedback! Thanks again for taking the time to leave us this information about your recent visit. Take care!

July 28, 2021

Brought my 2009 128i for a no start diagnosis and Mr. Clinton Wong really took care of my issue. And also had it covered under the SULEV warranty. Great service, and great dealership all round. More

by Muchemi
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Clinton Wong
Aug 25, 2021 -

BMW of Kansas City South responded

Muchemi, we're glad to hear you enjoyed your visit. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at BMW of Kansas City South!

July 26, 2021

Josh Armenta was on his game. He took care of all my questions and the staff conducted themselves as professionals. I purchased a CPO BMW X5 that was loaded with every option and looked mint! Thank you More

by 77kiss79
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Armenta
Aug 24, 2021 -

BMW of Kansas City South responded

77kiss79, thank you so much for your high rating! We are always more than happy to assist you if anything else comes up. Take care!

July 06, 2021

Treated my family poorly by hustling me on a sale. Would not recommend they refuse to make it right. Giuseppe and team lied to get the sale then ghosted me More

by M.r.Hughes.sr
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Giuseppe Baldin
Jul 10, 2021 -

BMW of Kansas City South responded

Mr. Hughes, After following up with the BMW Kansas City South’s General Manager several times now and our Corporate Customer Service Department, we have not ghosted you, but believe we have taken the necessary steps to resolve this matter. This arose when Finance attempted to enroll the vehicle into the “Hendrick Affordable” program, and the system kicked it back for an error, which was articulated to Mr. Hughes at that time. We admit we made a mistake initially with processing the warranty, but the General Manager was able to enroll that contract in a 3 month 3,000 mileage powertrain warranty to protect you, your family, and the vehicle. We also have reached out to our Accounting Department and the title work has been completed and is available. Again, falling short of meeting your expectations is not to the standards we strive to achieve. Thank you for providing this information so we can improve upon our services. Sincerely, BMW of Kansas City South.

Jul 13, 2021 -

M.r.Hughes.sr responded

I disagree I don’t believe you made the correct efforts to resolve I am not satisfied

June 28, 2021

On time great service… Exceptional service and people, highly recommended More

by cjkemper
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clinton Wong
Jun 30, 2021 -

BMW of Kansas City South responded

Cjkemper, it's experiences like yours that really keep us motivated! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 18, 2021

Brought my wife's X2 in for service. Everything went quickly and smoothly. Clint kept me informed and is always great to work with. Always had excellent experiences at Hendrick BMW KC. More

by DIMEDAY128
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clinton Wong
Jun 19, 2021 -

BMW of Kansas City South responded

Dimeday128, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at BMW of Kansas City South!

May 22, 2021

Norm and his team did an excellent job! They take good care of us always We won’t go anywhere else ! We just like to stop by and visit !!!! More

by Tblystn
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Norm Michael
May 25, 2021 -

BMW of Kansas City South responded

Tblystn, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Kansas City South! If you have any further questions, please don't hesitate to reach out!

May 21, 2021

I have all my service done at Baron where I bought my BMW. Your dealer was able yo check my issue and notify me that it was covered under my warranty. I liked that the service guy, sent my videos of my c More

by dculverrn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norm Michael
May 25, 2021 -

BMW of Kansas City South responded

Dculverrn, we are so happy to read such a great review about BMW of Kansas City South! Thank you, and have a fantastic day!

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