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BMW of Kansas City South
Kansas City, MO
2,091 Reviews
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2,091 Reviews of BMW of Kansas City South
May 22, 2025
I have owned my car for a while now and always good about the service I get at this dealership. Their staff is very knowledgeable and professional. My service manager is John Strode and he is great. Al about the service I get at this dealership. Their staff is very knowledgeable and professional. My service manager is John Strode and he is great. Always helpful keeps me informed and ready to take care of me in my time frame. I would recommend using this dealership. More
by suziphone33
Employees Worked With
John Strode
May 19, 2025
I would give BMW of Kansas City South part of the Hendrix automotive group a Zero if it would register. What a poorly run organization and terrible experience. I am in the process of relocating back to K automotive group a Zero if it would register. What a poorly run organization and terrible experience. I am in the process of relocating back to Kansas City after 25 years. I was looking to buy a new car today, specifically a BMW To put it in perspective, I went last Thursday afternoon and met with who appeared to be a knowledgeable and nice salesperson (Adrian Zaragoza). We spent about an hour together, but I had to get to the closing on my new home in Kansas City. I selected five cars to test drive today, four new and one used and we scheduled a time between 12:30 and 1:30. It’s not a massive drive for me to get to BMW Kansas City South, but it’s not close either. I received a confirming text this morning at 8:34 about the appointment which I immediately responded that I would be there. I showed up to be told that they decided to send the salesperson to offsite training earlier this morning. Nobody knew about the appointment and nobody was prepared. But they offered me a different salesperson, and I could start the process over. This after BMW confirming the appointment with me this morning. I was not happy. They brought out the sales manager, who acted like he didn’t know anything about the appointment even though I met him on Thursday afternoon, have his business card in my wallet, and he also confirmed the appointment on Thursday for this afternoon. His name is Justin Nicholas. After catching my breath and calming down, I agree to work with a new sales person only to be notified that the one used car that I had looked at, and it was to be ready to test drive, assuming it had not sold over the weekend, had not sold but had been lent out for the day. They were unsure what other cars I was there to test drive but would be happy to help me if I wanted to start looking at cars again. The new salesperson assigned to me went inside to try to sort things out, but at that point, I figured it was fruitless. They were clueless as to how to run a higher-class automobile dealership and I left. I have own BMWs for over 40 years and dealt with many dealerships across the United States and in other countries. Never have I seen one so poorly managed, I honestly cannot believe it is even part of the BMW family. I want to stress that the new salesperson is not to blame for this and I do not believe Adrian is to blame for this, although I have not heard from him regarding this mess up. More
by kjw.chiefsfan
Employees Worked With
Justin
May 10, 2025
Excellent experience! , I know because I had purchased a BMW 30 days prior from another dealer and traded it in here.The difference in dealerships was day and night. Adria , I know because I had purchased a BMW 30 days prior from another dealer and traded it in here.The difference in dealerships was day and night. Adrian worked with us before, during, and after the purchase. The tech specialist are available as much as needed to learn all the new technology. Adrian still calls to insure we are happy with our new X5.BMW South is the only place needed to go to for your next purchase!! More
by Jh2o
Employees Worked With
Adrian Zaragoza
April 22, 2025
There are not enough kind and positive words to describe how wonderful Matt Bayer and his team are! Our daughter’s car broke down while across the country and they helped every step of the way! From the mom how wonderful Matt Bayer and his team are! Our daughter’s car broke down while across the country and they helped every step of the way! From the moment the tow truck brought it in they communicated the problems, what needs to be addressed, the severity of each item and then went to work to get it fixed! Everyone answered the phone every time we called or called us back immediately, then took the time to explain the process step by step! We are beyond grateful to have found Matt and his team! I would recommend BMW KC South any day, they have found a customer for life. Thank you for taking such good care of our daughter and making her feel so comfortable while away from home! If I could give you 10 stars I would!! More
by jenyjewel
Employees Worked With
Matthew Bayer, Paullie Ranker
April 11, 2025
The maintenance department was outstanding however my customer service experience was less favorable. Not very accommodating and hard to contact. customer service experience was less favorable. Not very accommodating and hard to contact. More
by Mzluv
Employees Worked With
John Strode
March 15, 2025
For over a month I went back and forth working out a deal on a new 2025 m5 from this dealership. I worked out a deal on my trade and sent everything that was asked for and then planned a trip to get my new c on a new 2025 m5 from this dealership. I worked out a deal on my trade and sent everything that was asked for and then planned a trip to get my new car. Upon getting to the finance manager to purchase an extended warranty he asks for my drivers license. I had sent my state I.D a couple weeks prior and have a limited license so paperwork from the judge makes it legal. Mind you this is a cash deal w the trade, so legally proof of insurance is all that’s required, so I explained that the paperwork was in the truck but asked why it matters. They stated it’s their policy, so we went back and forth with different people and they went from stating I could show the paperwork, to putting my wife’s license on it, to telling me it would now have to be delivered if I wanted it. Therefore I drove over 6 hours, paid dog sitters, hotel, etc, and then was told I could not drive it home that day that it would be better if we parted ways. Communication could have solved all of this and saved the salesman, who was fantastic, and myself and family a lot of time. I told them I did not want the car and will never spend money on a bmw now ever probably because of the experience that we had. This was supposed to be an enjoyable and memorable experience that they completely ruined for me by belittling me, and taking away my ability to drive my new car home. Find you a dealership that takes accountability and backs their word. I was told what to bring to the dealership and I brought it, I abided by all laws and spend my hard earned dollars to be told, too bad? Horrible customer service and I will make sure all my friends with money avoid this dealership as well as any affiliates. More
by luke1370
Employees Worked With
Justin was the manager, not sure about the finance guy. Cecil was great as a salesman he had no wrong in this.
