BMW of Kansas City South

Prompt service and good communication. Friendly and efficient. Have worked with John and Frank in the past and haven’t had a bad experience. Friendly and efficient. Have worked with John and Frank in the past and haven’t had a bad experience. More

I purchased my car from this dealership in 2018 and received above-average service in their Service Department for many years. However, in the last year or two, my experience has changed drastically, received above-average service in their Service Department for many years. However, in the last year or two, my experience has changed drastically, and not in a good way. Service reps are not as friendly or helpful in answering questions, they seem to prefer short, incomplete text messages over telephone calls to explain the work they are recommending, and they are always in a rush to get me to sign to authorize work. Most recently, I called my rep to report a new issue the day after I got my car back from getting over $2k of work done, and his first words about the new issue were "well that wouldn't have been caused by anything we did." I've been a loyal customer for 8 years, but unfortunately, loyal customers don't seem to be valued by this dealership anymore. Note: I did not purchase a car during my most recent visit, but the website required me to choose new or used sales as the "reason for my visit." The reason for my visit was an oil change, new brakes, and new tires. More

Professional and helpful. They listen to your concerns and give thorough feedback. Would not take my car anywhere else. They listen to your concerns and give thorough feedback. Would not take my car anywhere else. More

Took my BMW X5 in for service. . Frank took care of me he was very knowledgable and took care of my issues. Very pleasant service experience at this dealership. . Frank took care of me he was very knowledgable and took care of my issues. Very pleasant service experience at this dealership. More

Frank Supancic in service was an absolute pleasure to deal with. I typically have a lot of questions and he was extremely helpful and knowledgeable. I couldn’t ask for a person to talk to. deal with. I typically have a lot of questions and he was extremely helpful and knowledgeable. I couldn’t ask for a person to talk to. More

The purchase came with some challenges. There was damage to the car that occurred in transportation. Personally, I would had had that repaired before it was put on the show room floor. I There was damage to the car that occurred in transportation. Personally, I would had had that repaired before it was put on the show room floor. It was not, but they were very up front about it and the plan for repair. The sales person was very good to work with. More

Recently purchased a new 340i from BMW of Kansas City South and couldn’t be happier! Our CA was Seth Morrison and he was there for anything we needed during the process from order to delivery! I can’t South and couldn’t be happier! Our CA was Seth Morrison and he was there for anything we needed during the process from order to delivery! I can’t recommend BMW of Kansas City South enough if you are looking for a new or used BMW! More

Another great service experience at Hendrick. Frank Supancic took great care of me as always. Really appreciate it. Frank Supancic took great care of me as always. Really appreciate it. More

The service department is always easy and informative to work with. Status updates are received routinely and accurate for the most situations. I didn't work with the sales department on this visit work with. Status updates are received routinely and accurate for the most situations. I didn't work with the sales department on this visit More

BMW of Kansas City South is my go to for everything BMW, but especially service and parts. My service manager John Strode and the team there always take care of both my cars. Couldn’t be happier with them but especially service and parts. My service manager John Strode and the team there always take care of both my cars. Couldn’t be happier with them More