
BMW of Las Vegas
Las Vegas, NV
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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I was initially denied an interior warranty repair (leather separating from the steering wheel) by BMW (not the dealership) and had to escalate the matter, that they then said they would “try and glue (leather separating from the steering wheel) by BMW (not the dealership) and had to escalate the matter, that they then said they would “try and glue.” Because of this I scored BMW low on my survey while still giving high marks to my service advisor. I then get the following text from the SA: “ Hi Brian, I just noticed that you failed my survey. I explained to you that was not my call and I understood where you were coming from. That is disappointing that you scored my service low as I tried to go over and above for you. - Joe” I left a VM with the service manager and emailed the GM asking if this type of communication to a customer was normal and no one replied. So, if you want to get texts like this for wanting BMW to stand behind their product and be ignored by management then this is the dealer for you. Queue the dealer “we are sorry and take these matters seriously” canned response. They don’t care. More
I couldn't be more pleased with BMW of Las Vegas. My service adviser Dandre always makes me feel like I am his only client. He is 100% on spot with me and my concerns. I highly recommend BMW of My service adviser Dandre always makes me feel like I am his only client. He is 100% on spot with me and my concerns. I highly recommend BMW of Las Vegas and my service adviser Dandre! More
I came back for a second service to get tires changed. Again, near 1st in line at 7am. It took 6 hours to change tires. Pitiful. We've all been warned about BMW prices and service. I'm done, worst ev Again, near 1st in line at 7am. It took 6 hours to change tires. Pitiful. We've all been warned about BMW prices and service. I'm done, worst ever! More
Service was due on both of my cars, and Joe M. took care of all like a pro! The friendly demeanor by all staff, the professionalism, courtesy and speed to get to completion are phenomenal! We li took care of all like a pro! The friendly demeanor by all staff, the professionalism, courtesy and speed to get to completion are phenomenal! We live here in Vegas 7 months out of the year and in Chicago the remaining time - you can tell the exceptional service orientation at this dealership! Don't get me wrong most dealerships I have leveraged in the past have been good and very much above average, but BMW of Las Vegas hits it out of the park every single time! Fantastic job, Joe M and team!!! More
Great customer service from David (service manager) and Brian (technician). They were transparent and courteous. Look forward to working with them on my next visit! Brian (technician). They were transparent and courteous. Look forward to working with them on my next visit! More
Joe (service advisor) and Joe (M Mechanic) went above and beyond the call of duty. They made sure I was taken care of; statused me; and always on top of what was needed to be done!!!! beyond the call of duty. They made sure I was taken care of; statused me; and always on top of what was needed to be done!!!! More