BMW of Las Vegas

Damaged my dashcam, wasted a full day of my life I went in for a basic service and left with a broken dashcam. The service tech disconnected the wiring under the panels somehow, then mysteriously fo I went in for a basic service and left with a broken dashcam. The service tech disconnected the wiring under the panels somehow, then mysteriously forgot how to fix it. A few days later, i had some time and took it in. I asked to take a shuttle, but instead they left me waiting for a few hours. When my service advisor finally came back around, he said my dascam was working again. He walked me out to my car which was not washed, again. He said he would sneak me to the front of the line so I wouldnt have to wait forever. After another hour and a half or so, I began pacing the lot to find my car just sitting there, already washed. Why couldn't someone tell me it was done? How long had it been just sitting there? I had to wrestle with the front desk lady to explain to her why i didn't have paperwork, and of course my advisor was nowhere to be found, so he couldn't clear up the confusion. After a very frustrating and long day spent as a hostage at this dealership I was on my way. I tried to contact the service manager several times via email, but he has yet to reply.... To put it mildy, this place is disorganized and sucks. I will be making the drive to Henderson BMW even though its out of my way, just to avoid this sort of inconvenience again. More

Parts Pllsss plsss plsss,dont go and give your money to the bmw of las vegas,this is the worse place in las vegas,part departament it has very bad customer Pllsss plsss plsss,dont go and give your money to the bmw of las vegas,this is the worse place in las vegas,part departament it has very bad customer service and the people who work there are high on drugs,,,i return some parts and as always its:::sorry our comp its broken we canot do refund now,we can cut you check,it will be two weeks dor you to recive the check,very bad atitude,,,i will never do bussines there.... More

Buyer Beware I purchased a BMW here. Be careful when you go into the finance department. When I went into the finance department they sold me extra warranties that I purchased a BMW here. Be careful when you go into the finance department. When I went into the finance department they sold me extra warranties that were Misrepresented by finance. They made extra money from me, by being deceitful. Shame on you for taking advantage of me, a Vietnam Veteran. You did this U.S. Veteran wrong! More

Service on my X5 Super friendly service advisor Giuseppe Carcione. Spent time with me discussing my X5 's navigation system. Was in and out in super fast time.. Ron Super friendly service advisor Giuseppe Carcione. Spent time with me discussing my X5 's navigation system. Was in and out in super fast time.. Ron S More

Sold my Car Made an appointment to buy used car that I had been interested in buying. They contacted me and I committed to purchase the car. They made an appointm Made an appointment to buy used car that I had been interested in buying. They contacted me and I committed to purchase the car. They made an appointment and assured me everything would be ready. When I got there I was filling out paperwork and they told me they just sold it minutes ago. Horrible experience. They promised to notify me if they had someone interested. Very upset!!! Alexa never responded to texts or calls. Awful experience!! More

don't lease because you will be gouged at the end I turned in my BMW leased car in great shape and under allotted mileage. I was gouged $2700 when returning it because I wouldn't buy it!!!!! They also I turned in my BMW leased car in great shape and under allotted mileage. I was gouged $2700 when returning it because I wouldn't buy it!!!!! They also treated me poorly when I told them I just wanted to return it! More

Worst customer service I have been blown off for over 4 months after cancelling an extended warranty. I have called to follow-up multiple times with zero return calls. I hav I have been blown off for over 4 months after cancelling an extended warranty. I have called to follow-up multiple times with zero return calls. I have stopped by to ask them face-to-face what is taking so long, and all I get is worthless apologies and excuses, NOBODY gives a darn when they owe you money!!!!!!! More

ALERT READ REVIEWS Read reviews before taking your vehicle in. They are dishonest unorganized and don't call and give update like your told they will. This is the worst Read reviews before taking your vehicle in. They are dishonest unorganized and don't call and give update like your told they will. This is the worst experience ever. They transfer you around to voice mails after the 7th call I was very pissed off...I will take my vehicle to Henderson even if it's a traveling distance they are organized and call you to give you honest updates.....NEVER EVER AGAIn More

They took my money 5.000 dollars and they did not fix the ca i TOOK MY BMW 740 for service because it did not start. The service agent was joe Garchioni, they were changing parts just to take my money, after 4 i TOOK MY BMW 740 for service because it did not start. The service agent was joe Garchioni, they were changing parts just to take my money, after 4 towing my car isstill in the garage. They are crooks, i will take them to the court, plus i have another bmw 320 i took it for change of oil and they told me that my car has a problem and i need 7.000 doillars to fix it, i did not detect any problem with the car. THEY ARE CROOKS WATCH OUT, SERVICE SUCKS THEY STELA YOUR MONEY AND THEY DO NOT FIX THE CAR!!!! More

Registration on my car was by the dealer It took the dealer a week to register my car not to mention that they sold me a car without a Smog. So 4 days later I realized I was driving with expi It took the dealer a week to register my car not to mention that they sold me a car without a Smog. So 4 days later I realized I was driving with expired plates when contact the dealer they held me back 5 more days with excuse after excuse .. girl at the front desk told me my registration was $ 583 so I deposit $ 600 3 days later I call the guy In charge of doing my registration and he said he couldn't do it because it was $629 so it was declined I asked why did he waited 3 days until I called to let me know that when he could of call me right away and I would of taking care of it. But the fun part starts when I call and ask for the general manager name Eric He actually said is not my problem you didn't have any money I tried to get message across but I couldn't get him to listen because he was really pissed off like I was a problem for him and every body else. So as a General Manager you would think he would defuse the situation instead like a little immature kid he kept it going so I told him to let me speak as I did let him speak at the end I told him if he was a general manager then to act like one and treat me with more respect. He decided that hanging up the phone would fix the problem. My sales man Was no where to be found obviously he knew what was going on but every day that I called he was not available when ask who is calling. Shame on Eric so much for a title of General Manager who hangs up on a customer who bought 2 BMW'S and a Kia for my wife. Martin Ospina 702 498 7996 More