BMW of Las Vegas

Great experience After going through various Las Vegas dealerships and getting sleazy offers I was very happy to have met Miles and George (manager) who worked out a g After going through various Las Vegas dealerships and getting sleazy offers I was very happy to have met Miles and George (manager) who worked out a great package for my new car with no pressure. Great experience and will be a return customer. More

BMW of Las Vegas service center experience Service experience at BMW of Las Vegas was a quick & short process, My service advisor Matt Bland made sure I was taken care of. Great job & complete Service experience at BMW of Las Vegas was a quick & short process, My service advisor Matt Bland made sure I was taken care of. Great job & complete customer care. I most definitely would recommend anyone to take they're BMW for service here. More

Horrible Service The Service department is TERRIBLE!!! Last week, my g/f took her 2013 BMW in for new tires and front-end alignment. Even WITH an appointment, it too The Service department is TERRIBLE!!! Last week, my g/f took her 2013 BMW in for new tires and front-end alignment. Even WITH an appointment, it took them OVER 6 HOURS to do this job that SHOULD have taken NO MORE than 1 hour!!! 3 days later, the "Service Engine" light came on. Apparently, it was linked with something NOT being "reset" when it was there 3 days earlier. She got an appointment for within 2 days. Again, this "fix" should have NOT taken over 30 minutes, even with a reasonable "wait" period. It has now been 4 hours later (after the appointment time), and she's STILL WAITING for the car to be done. This is RIDICULOUS. I would NEVER buy a car from this dealership OR have it serviced there!!! She NEVER will either ... again that is ... and she would NEVER drive clear down to Henderson for an alternate dealership!!! GRRRRRRRR BOO ... HUMBUG ... More

Great experience with Wassem My husband and I had a great sales experience. Wassem was very patient with us, listened to what we wanted, and did what he could to get us the car we My husband and I had a great sales experience. Wassem was very patient with us, listened to what we wanted, and did what he could to get us the car we wanted at the price we wanted. He wasn't pushy and let us take our time on making a decision. Would definitely recommend him/this dealership! More

BMW Mistreats Female Business Owner Worst experience with a business and car dealership. I was disparaged and insulted by the Finance Representative, Michael. I was told that my family “ Worst experience with a business and car dealership. I was disparaged and insulted by the Finance Representative, Michael. I was told that my family “home was in an obscure area,” and was accused of being an illegitimate business/fraud risk, on January 11, 2019. I wasted nearly 4 hours completing paperwork, running my credit, paying for insurance on the vehicle, and then supplying my business’ documents, 2 physical and business addresses, I was still denied to purchase an Infiniti Q50. Michael said that he “didn’t feel comfortable giving me any of their cars.” I have a good credit score, no bankruptcies/liens, no criminal history, perfect driving record, in good financial standing, have owned my nationwide S-Corp staffing business for 6 years, earned an MBA, and have been featured in numerous publications. Evidence of who I am can be found! The GM, Eric, stated that Michael is entitled to his opinion on my home and BMW is not required by law to sell me a vehicle. Furthermore, the “issue,” was that I have post office addresses for my business, and have homes in 2 states. This mistreatment at BMW furthers the inferiority typecast that women (minority women) feel conducting business at car dealerships and mechanic shops. Had I been a man, would I have been talked over, and dismissed by Eric and Michael? This was my first time purchasing a vehicle, and BMW has completely scarred me. I have never felt so humiliated, demeaned and devalued. I applaud Randall, the Sales Rep, for his persistence. It’s unfortunate he lost a sale due to a co-worker’s egregious behavior. If Michael’s opinion of me, was that I was the N-word, is he is still “entitled to his opinion” allowed to express that at this establishment? What car dealership discriminates selling you a vehicle, based on your address? It is unfortunate this dealership has displayed bigoted conduct. More

Very unprofessional At the Parts Department I called the parts department to follow up an order I was placed on hold for about 10 to 15 minutes the guy named Keith answered the phone who is ver I called the parts department to follow up an order I was placed on hold for about 10 to 15 minutes the guy named Keith answered the phone who is very rude and unprofessional to me. Very poor service standards He is ill mannered., Bottom line I was that helped and was given a poor rude and professional service from parts department. A recording and survey of every costumer Phone call is necessary. More

Bad Experience I personally have had nothing but bad experiences with this BMW dealership. Next BMW will be purchased in Henderson. Anywhere but this place. Aft I personally have had nothing but bad experiences with this BMW dealership. Next BMW will be purchased in Henderson. Anywhere but this place. After my purchase of a 740i, I was treated so horrible. Complaints go mt nowhere! One of friends at work just bought a BMW. Same bad experience! More

N63 engine and Terrible customers service! My husband DerrickWalker and I are currently having the worst experience imaginable with #BMWofLasVegas and the ENTIRE BMW Corporation!!! We are appal My husband DerrickWalker and I are currently having the worst experience imaginable with #BMWofLasVegas and the ENTIRE BMW Corporation!!! We are appalled in the lack of quality customer service this franchise/ company has given us. Our car is currently in their service department in need of an #N63engine (which we have found out currently has an class action lawsuit pending). We are being told they have no idea when we can expect an engine to be available to us because it’s on back order. Meanwhile our car is sitting in BMW as we speak. #BMW has left our family without any means of transportation with no ending insight. They will not give us a loaner and has done Nothing to try to accommodate us in this situation. We have spoken to All of the management team Josh Martinez. Sunny Plemons, The GM Eric Ziegenbein, and our service advisor Richard Torno as well as BMW of North America.  None of which are trying to assist us in the matter. I am being told to pay for a rental car there is nothing they can do! All I can say is WOW!!!!! So while I am paying a car note and insurance payment you expect me to pay for a rental because YOUR products are unavailable and can’t be produced in a reasonable out of time, this is how you make your customers suffer??? This is absolutely disgraceful and unacceptable. Their has been over 23,000 dollars and counting spent on repairs for our vehicle with this dealership, mainly due to the defective #N63engine and you mean to tell me this is how we are treated??? This is shameful. More

As a first time buyer it was awesome had a very great experience buying my first car I felt very comfortable on employees were very respectful and helped me out so much excellent services had a very great experience buying my first car I felt very comfortable on employees were very respectful and helped me out so much excellent services More