BMW of Las Vegas

Henderson dealer is excellent, much better than the Las Vegas Sahara location. They treat you with the attention a purchasing customer should get, and they follow up on their promises. That's why I keep g Vegas Sahara location. They treat you with the attention a purchasing customer should get, and they follow up on their promises. That's why I keep going back only to them. More

My appointment for my second scheduled maintenance was on 11-25-23. I was told an alignment was recommended. However, I was not advised on the price. Upon completion of the service, I was charged $235 for 11-25-23. I was told an alignment was recommended. However, I was not advised on the price. Upon completion of the service, I was charged $235 for a wheel alignment. Absolutely ridiculous up charge for a wheel alignment. Never will I service my vehicle at BMW dealership. More

My service provider was very courteous and honest. He made my experience so pleasant, although I was waiting at the dealership four hours for my service to be completed. It seemed like the time just f He made my experience so pleasant, although I was waiting at the dealership four hours for my service to be completed. It seemed like the time just flew by because he checked in on me several times. More

It was a wonderful experience to know that BMW employees gave me a warm welcome specially my sales person Rhey Cruz who gives his best knowledge to have me interested to purchase ai3 and im very well satisf gave me a warm welcome specially my sales person Rhey Cruz who gives his best knowledge to have me interested to purchase ai3 and im very well satisfied his best customer services . Thank you 🙏 More

The staff members are very courteous and pleasant. Inside is clean and appreciate complimentary coffee they offer. Inside is clean and appreciate complimentary coffee they offer. More

Tyler G was amazing. He was extremely patient and worked diligently with me and my warranty company. I was kept informed regularly, and the repairs were done on time. He was extremely patient and worked diligently with me and my warranty company. I was kept informed regularly, and the repairs were done on time. More

I like the environment of the lobby; fast and reliable service; resolved my problems with satisfaction; service; resolved my problems with satisfaction; More

My X5 was in for oil and other minor services plus had a windshield water leak. My Service Advisor Joe kept me informed with video (loved the techs video) and calls. My water leak was a bit more involved an windshield water leak. My Service Advisor Joe kept me informed with video (loved the techs video) and calls. My water leak was a bit more involved and as it turned out not a BMW warranty but related to work completed with Autonation’s BMW approved body shop, vehicle was in for repair that included the windshield being removed. Joe did the research and went the extra mile, called the body shop and arranged an appointment to correct the issue. Very much appreciate Joe! More

After less than good experience at Henderson BMW Service last year- I cannot emphasize enough how much we appreciate this dealership services, especially we want to mention service manager Mark Daddario, last year- I cannot emphasize enough how much we appreciate this dealership services, especially we want to mention service manager Mark Daddario, who continues to provide highly professional assistance to us in every possible way. More

Junk cars, indifferent staff. I never knew a luxury car with less than 30k miles would need to spend more time in the shop than on the road, but here we are. Took my car here in J I never knew a luxury car with less than 30k miles would need to spend more time in the shop than on the road, but here we are. Took my car here in June after a number of error codes flashed. Before the car could even be diagnosed I was already warned by service advisor Tyler that it's gonna cost me a few thousand based on similar issues by the "last customer." Jumping the gun a little bit, but whatever. I also let him know I the electric range of 7 miles on my car meant the electric battery must be testing low. I requested a test and replacement, as the high voltage battery was the only component still under warranty. As though Tyler could tell the future, he called me telling me both the auxiliary and 12v batteries along with some other parts needed to be replaced. However, the high voltage battery was testing "just fine". I asked him to provide me with the test results but he could not. Begrudgingly, I agreed to the thousands of dollars worth of repairs. I was assured my car was in "great shape" after the repairs. Fast forward to last weekend when once again error codes flashed along with the dreaded drivetrain malfunction. I called BMW and asked to drop the car off and requested a rental. The lady told me nobody who could help me would be available for a few days and the rental request needed to be reviewed by a manager on a "case by case basis." Do I really have to plead with someone? I requested a call back as soon as a manager was available. That never happened. I drove the defective car right to Kia and left with a beautiful hybrid Sorento. Dealership mentioned I wasn't the first person THIS WEEK to drag their broken BMW and dump it. For a luxury vehicle line, BMW's integrity and quality are patent failures. Happy to say BMW will never receive another dime from me or anybody that I know. Fix your product and fix your staff. More